Homewood Suites by Hilton San Diego Mission Valley/Zoo

Explore Homewood Suites by Hilton San Diego Mission Valley/Zoo
8.2
Very Good
From 1,002 reviews
Cleanliness

8.4

Room Comfort

8.6

Service and Facilites

8.6

Traveler Reviews Homewood Suites by Hilton San Diego Mission Valley/Zoo

Number of reviews per page
20
40
Top reviews
Michael
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Pro: The Suites are roomy, clean and very nice. The hotel is pet-friendly and close to a major freeway. The staff was very accommodating. We would definitely stay again. Con: There's not much within walking distance of the hotel. $26 per night for parking.
GUADALUPE
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Friends and Family
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We definitely would stay again. Very calm environment and helpful staff. We enjoyed the convenience of having restaurants and stores near. Not to mention the breakfast was amazing. Thank you
Stephanie
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Room we’re clean and tidy.
Ana
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great choice!
Keri
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Business
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

I have stayed at many Homewood Suites in the past, this location was not up to the standards of the others. I paid $50 to check in early (approx. 1:00pm), and I immediately smelled urine on the couch in the room. This is a pet friendly hotel, so I assumed it was from a pet (hopefully) that previously stayed there. I needed early check-in because I had a 2:00 conference call for work and needed a quiet space. I asked to be moved and they said the would be up with new keys "immediately." I packed back up, and I realized their immediately not the same as mine, and had to take my meeting in the smelly room. At 3:20, I was able to move. The new room had a broken lock that kept locking me inside, and a toilet seat that with a surface that was peeling and decayed, and a bathroom door that could not open all the way because the floor was uneven. They replaced the lock and toilet seat, and I stayed in this room. The maintenance person was very nice, however the front desk staff acted like this was not a big deal at all. For the two night stay, I paid $510.96. Note they still charged me the $50 for the very inconvenient "early check-in" to a urine-smelling room. This location also charges a $26/day parking fee, $22.68/day for something called a "transient occupancy tax," and a total of $3.91/day for the San Diego TMD fee and CA Tourism fee. This hotel is not a good choice when there are many others nearby.
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Cristi
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Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Large clean comfortable rooms with free coffee all day long in the lobby and free breakfast everyday. We stay here anytime we’re in the mission valley area.
Brooke
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Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Convenient to SeaWorld and the zoo. Parking can be difficult as it’s shared with Benihana’s. The room we were in had a very loud air conditioning unit.
Glenda
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Would definitely book again.
Daniel
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Business and Leisure Family
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Don't stay if you are handicapped and need an assessments room! Read below. We booked a 2 queen handicap roll in shower. Called and confirmed earlier in the day that we would be in late but still coming. Arrived and the gave us a king non handicap room. When we complained at the desk the staff member said take it or leave it and refused to speak to us any further because we complained that they gave our room away. We tried to explain we have 3 people and and handicap person that needed the roll in shower. She told to talk to the manager in the morning but there nothing she can do and to not speak to her any further. She also told us it was $65 to park on property while the website said $26. She told us to park on the street. I have never been treat so badly at a Hilton property. Also the bed was hard as a rock. My handicap spouse wasn't able to shower because it was not and ADA shower. NEVER AGAIN staying here
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Nicolas
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Friends and Family
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

hotel staff was rude
Elaine
icon-Business
Business
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Breakfast every morning. The mixer on Wednesday was very fun! Well worth the money.
Maureen
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Stayed for a week. Had suite with 2 queens and a pull out sofa. Great location. Close to Target, TraderJoe’s shops and restaurants. Clean rooms although room service is every second day and bedding isn’t changed. Shampoo, conditioner and body wash provided. Pull out sofa was not comfortable. My teenage son had terrible sleeps. It was very warm while we were there and AC had a hard time keeping up. The breakfast is very repetitive and many things are out after the first hour. Tea and coffee available 24hrs. Manager reception with light meal and beer Mon/Tues/Wed. Downstairs is an adequate gym with treadmills, elliptical and weights, a game room and a laundry with 2 washers and 2 dryers (3.00$ for each)
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Timothy
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Went to San Diego 10 days for my birthday here. They serve both breakfast buffet and some food in the eve as well daily. Very nice room with seperate pull out couch in living room with door to isolate the bedroom from living room if one person wants to sleep. This location is across parking lot from Beni Hanna's so if you want a nice dinner it's convenient. Maid's & staff very friendly. Asked front desk for late check out day before and they told me no so I don't know if I should have asked for late check out when I booked my trip instead. We did laundry on site in basement so very convenient for extended stays and they had a machine near front desk to get quarters for laundry. Only thing they didn't have was a hot tub/ jacuzzi
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Daryan
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Business and Leisure with Children
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The only thing that made me rate it a 4 was the room wasn't ready at 4 and because we were traveling with 2 toddlers that was unacceptable.
Martin
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Property was nice, clean, well maintained and staff was pleasant. Room was nice except the carpet in the room was sticky, and mattress was very uncomfortable. We did not sleep well.
Shaneka
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great stay very comfortable and good sized room
Mayra
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The parking didn’t have to park outside the hotel it’s inside the building I felt safe going down the elevator to my car ! I also loved the breakfast and how everything is close by like restaurants, dining places, and shopping stores around literally just a mile or 2 away !
Laura
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Excellent property!!! Everything was great about our stay. It was a family outing and the suite was perfect for us all. The boys loved the breakfast and the pool and we enjoyed our privacy. The location was also close to the freeway so it was easy access to get on the road.
Alberto
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent customer service!
rafael
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Staff refused to clean room after asking for service
Number of reviews per page
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