I have already mentioned in expedia website that I will be arriving late as my flight arrived Incheon Airport at 10pm Korean time. I arrived to the Hotel FA at 12am (midnight). The receptionist (a lady) was not very friendly and told me that there is no room for me. I have booked the room via Expedia website, and I was really shocked. I have a 3 years old toddler with me, and it was not a good welcoming note. After 30 minutes, then the receptionist gave me the key. I was also refused to use the washing machine and drier. First, the receptionist (lady) wanted me to pay 3,000Won, and suddenly, she said that I cannot use it. It was a very weird encounter. The hotel location is good and very strategic, but the reception is bad. Hotel amenities is good.

They were very generous and accomodating. Will definitely stay here again.

場所は少し分かりにくいが、駅に近くてよかったです。

予約していた部屋と違っていて、 重い荷物を持っての急な階段がキツかった。 さらに、 シャワーの排水溝が下水の臭いでこれまたキツかった。 いつもは本当に清潔で問題ないホテルだったのに、 今回はベッドボードに前の人の忘れ物とティッシュまで放置のまま。どうしちゃったんでしょうか？？ 大好きだったホテルですが、 今回は酷かったです。

離機場巴士及地鐵皆相當近,附近機能也算便利 冬天的浴室相當冷,建議放暖爐