Gets Hotel Malang
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Overall Ratings & Reviews Gets Hotel Malang
Traveloka (6,744)
Other sources (22)
8.6
Very Good
From 6,744 reviews
Provided by travelers on
Cleanliness
8.6
Room Comfort
8.6
Meal
8.2
Location
8.6
Service and Facilites
8.6
People often mention about Gets Hotel Malang
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员工友好度 (77)
距市中心的距离 (76)
氛围 (70)
房间空间 (69)
卧室 (67)
无障碍设施 (64)
酒店区域 (62)
适合家庭 (59)
味道 (59)
浴室 (51)
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Traveler Reviews Gets Hotel Malang
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Customer reviews
M***h
10.0
/10
Reviewed 15 hour(s) ago
Clean room, also soundproof
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M***h
10.0
/10
Reviewed 15 hour(s) ago
Clean room, also soundproof
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P***i
8.5
/10
Reviewed 6 day(s) ago
Breakfast is varied, the rooms are clean, the hotel staff are friendly, but parking is a bit limited.
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AS
Alfandikayudhia S.
9.7
/10
Reviewed 2 week(s) ago
great hotel, comfort, near kayutangan. if you bring a car , you can use valley. cause the parking area is limited and sometimes there are several groups bringing buses
1 people find it helpful
SR
Shoaib R.
Staycation
9.7
/10
Reviewed 5 week(s) ago
friendly staff, and I liked the size of the room, but it was difficult to sleep because of bad isolation, but everything thing else was pretty good.
1 people find it helpful
UK
Umi K.
10.0
/10
Reviewed 6 week(s) ago
The hotel was very comfortable. The staff was friendly. We were able to swim at night. The water wasn't too cold. The room was quite spacious. Clean. Comfortable.
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1 people find it helpful
D***a
Leisure
9.7
/10
Reviewed 7 week(s) ago
The superior room, with a request for the top floor, was very satisfying. It had two windows, providing plenty of natural light. The room was neat and spacious, with complete amenities and cool air conditioning. The lighting made the room look luxurious.
The only issue was that the glass light in the bathroom seemed to short-circuit on the second day (it flickered).
The food in the restaurant was mediocre. It could be improved.
The staff were all friendly.
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MP
Maria P. W.
Staycation
8.9
/10
Reviewed 8 week(s) ago
I stayed at Gets Hotel Malang and overall had a pleasant experience. The room was neat, clean, comfortable, and had a beautiful view, especially near the pool. The room amenities were quite complete, including a TV.
However, there were a few inconveniences during my stay, such as the cable TV signal frequently dropping out, a desk lamp that shorted out, and the hot water in the shower not working.
On the other hand, the hotel staff was very friendly and cooperative in assisting and responding to complaints, which went a long way toward making up for the shortcomings.
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2 people find it helpful
SP
SARI P. S.
10.0
/10
Reviewed 8 week(s) ago
Friendly service, clean room... okay 👍
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2 people find it helpful
F***i
Business
9.1
/10
Reviewed 8 week(s) ago
The location, room and staff are really good.. if you eat, it's also okay.. only the WiFi often doesn't connect.. if you want to work, it's a bit of a hassle.. you have to prepare your own tethering to be safe.. but overall it's fun to stay there
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1 people find it helpful
K***l
Business
6.7
/10
Reviewed 8 week(s) ago
The Wi-Fi is terrible, let alone the water heater. There's never any hot water. Paying a lot to extend and upgrade rooms, with promises of better facilities, is a lie.
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3 people find it helpful
a***n
6.3
/10
Reviewed 8 week(s) ago
I booked a deluxe room, but the room's Wi-Fi wouldn't connect.
I've complained three times, but nothing has been fixed.
The Wi-Fi in the lobby is fast.
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2 people find it helpful
LD
Linda D.
Staycation
9.7
/10
Reviewed 8 week(s) ago
The service is quite good, clean and comfortable, the staff are friendly, the breakfast menu is also varied, it is very close to MOG if you want to shop or just go to the mall
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2 people find it helpful
Verified Traveler
Staycation
6.6
/10
Reviewed 9 week(s) ago
Initially, we got a room with a problem with the Wi-Fi. The staff had tried to fix it several times, but it was still problematic. Luckily, the room faced the main road and the balcony door was broken. Noise from outside came in. They fixed it, but it still didn't work. Finally, we requested a room change, but the bathroom lights were like disco lights, turning on and off. Tired of calling the staff back and forth, we finally accepted the room with all its shortcomings.
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2 people find it helpful
YD
Yehezkiel D.
10.0
/10
Reviewed 9 week(s) ago
The hotel staff is very helpful, friendly and responsive.
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1 people find it helpful
YD
Yehezkiel D.
10.0
/10
Reviewed 10 week(s) ago
very satisfying service, very clean
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5 people find it helpful
D***i
Business
8.5
/10
Reviewed 12 week(s) ago
The hotel staff is very friendly, the rooms are clean, and the breakfast is quite complete.
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2 people find it helpful
Accommodation's Reply
16 Oct 2025
It was a great day. Dear Valued Guest, Thank you for choosing Gets Hotel Malang as your vacation destination with family or work colleagues. We are honored and appreciate your advice and suggestions. We are honored to serve you so that you feel comfortable and have an unforgettable impression throughout your stay at Gets Hotel Malang. We will continue to improve the quality of our services and the quality of our products so that we can support and provide the best service. We hope that you will come back to use Gets Hotel Malang again with new experiences and details. We thank you for your visit. Best regards, Management
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MF
Mulki F. S.
9.1
/10
Reviewed 14 week(s) ago
The hotel's atmosphere is comfortable, and although the breakfast menu is limited, it's delicious.
It's definitely worth staying there again.
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1 people find it helpful
Accommodation's Reply
16 Oct 2025
It was a great day. Dear Valued Guest, Thank you for choosing Gets Hotel Malang as your vacation destination with family or work colleagues. We are honored and appreciate your advice and suggestions. We are honored to serve you so that you feel comfortable and have an unforgettable impression throughout your stay at Gets Hotel Malang. We will continue to improve the quality of our services and the quality of our products so that we can support and provide the best service. We hope that you will come back to use Gets Hotel Malang again with new experiences and details. We thank you for your visit. Best regards, Management
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NN
NOVIA N.
8.5
/10
Reviewed 15 week(s) ago
The hotel staff is friendly and very helpful
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2 people find it helpful
Accommodation's Reply
16 Oct 2025
Have a great day! Thank you to all our valued guests for choosing Gates Hotel Marang as your family and work vacation destination. We appreciate your valuable comments and suggestions. We are honored to provide you with a comfortable and memorable experience during your stay at Gates Hotel Marang. We will continue to improve the quality of our services and products to provide you with the best possible service. We hope that you will return to Gates Hotel Marang again with new perspectives and experiences. Thank you once again! Special thanks to all the management team.
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KA
Khabib A. A.
Leisure
10.0
/10
Reviewed 16 week(s) ago
Close to the city center, especially if you want to look for snacks... Just walk ahead.
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2 people find it helpful
Accommodation's Reply
16 Oct 2025
It was a great day. Dear Valued Guest, Thank you for choosing Gets Hotel Malang as your vacation destination with family or work colleagues. We are honored and appreciate your advice and suggestions. We are honored to serve you so that you feel comfortable and have an unforgettable impression throughout your stay at Gets Hotel Malang. We will continue to improve the quality of our services and the quality of our products so that we can support and provide the best service. We hope that you will come back to use Gets Hotel Malang again with new experiences and details. We thank you for your visit. Best regards, Management
See original
Number of reviews per page
20
40
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