**FOR AMERICANS** This is the real experience and extremely authentic. If you are looking for a true traditional Japense onsen, this is for you. Also, be aware that this is not in Nikko proper - and a bit tricky to get to - you need to take a Tobu Nikko train from Nikko to Kinugawaonsen Station.Be aware that the staff speaks VERY limited English so try to communicate with them ahead of time to plan. They are so kind and helpful and will pick you up from the train station or take you to nearby sites. We did a beautiful hike at a national park nearby and the foliage was beautiful. The food is amazing and included in the price of your stay. This is the real deal - traditional breakfast and dinner with many courses. All the guests were Japense and the onsen was gorgeous and very clean. This is an experience we will never forget and we are so greatful for our time there.

Wonderful greeting to enjoy this beautiful property for a day. The amenities are first rate and meals are clever and service in the restaurant is excellent. Rooms are a little dated but would not prevent me from booking there again.

We reserved a Western style bedroom which came with a Japanese style tatami room with sitting area. Our room also have a view of the river.

Beautiful hotel with friendly helpful and hospitable staff.

Clean and warm, welcome staff

The staff went above and beyond to help make our stay a memorable one. They helped us with sightseeing ideas around Nikko and did multiple trips with the hotel shuttle to get our group of 9 to these places. Breakfast and dinner were spectacular, each meal prepared with such elaborate dishes. Onsen was larger, both indoor and outdoor available. Lots of skin care and hair products to choose from in the change rooms. Beautiful surroundings. A convenient store within 10min walk.

It was quite good experience Staff was fantastic. Dinner and breakfast also was fabulous I would be recommend to my friend

It was very very good

Kinugawa Onsen Sanraku was a high point of our Japan vacation. The hot springs were glorious; the food was wonderful (including dietary modifications); and the staff made us feel like honored guests from the green tea welcome to the hotel shuttle departure. Everyone visiting Japan MUST stay at an onsen, and Sanraku is a stellar choice if you are visiting the historic Nikko area.

Nice Onsen hotel. Great service. The beds are hard though. Fantastic food. The water of the Onsen doesn’t make your skin as soft as I have seen in other Onsen. Not sure why..

Stay 2 night with whole family, nice service and very cozy. The kids love the hot spring in the first floor...

The Japanese style room is very big and comfortable! Everyday our meals (breakfast and dinner) are served by very friendly, helpful and polite staff. The Japanese style set meals are good with a variety of food likea mini-buffet! The staff's English is communicative. Shuttle is provided to go to spots and train station nearby. There are both indoor and outdoor hot spring but a bit disappointed that there is no view.

It was good to be greeted at station upon arrival. Staffs are friendly and helpful. Environment are good and peaceful. Meals are good n plentiful but still room to improve. In general, it is good experience to stay. Rooms is spacious and comfortable with in room bath. Hot Spring Bath is good and comfortable. Price during my staying period is reasonable.

値段に見合うサービスではなかったと感じました。 夕食時は注文した飲み物とは違うものが来たし、栓抜きも言わないと持ってこない。 朝食時は客に聞こえるくらい大きな声で従業員に説教し始める。 浴衣には破れて穴が空いている。 売店は朝しか現金支払いできない。 高い宿泊代を払っていたので、期待していただけにとてもガッカリでした。 もう行かないです。

家族におすすめ

美味的餐點 很棒的設施

お部屋の仲居さんの対応が凄く感じ良かった。 食事も塩分控えめですがちゃんと素材の味もしっかり分かり決して物足りなさはないですね。出汁での調理が素晴らしい。

酒店距離鬼怒川車站大約十分鐘步行路程。只要客人有需要 ，酒店會安排專車接送來回鬼鬼川火車站，十分貼心及方便。酒店所有員工都十分殷勤。酒店整體環境舒適，我們住了三晚一泊兩吃，每天的早餐及晚餐都十分豐富美味，菜式亦都不同。 溫泉亦十分舒適， 唯露天部分觀景有些局限，不夠開揚。

Staffs are helpful

スタッフ全員の接客の素晴らしさ、料理の美味しさ、施設の清潔さに大満足です。次回また利用したいと思います。