Our first contact with the hotel right before checking in was problematic. While we were lost in our walk toward the hotel pulling our suitcases on the cobblestone area surrounding the hotel, we called the hotel and asked them for help. However the man on the line after hearing us being lost, to our surprise hung up the phone!! We were assisted by passers-by to guide us to the Piazza della vigne. Other than the check-in, our stay was fine. The staff was generally helpful, though not super friendly. The loft-style room was renovated, comfortable and decently appointed, although a mini-fridge would have been helpful.The breakfast served in the rooftop was excellent. Advice to those arriving by taxi. The closest point for drop off and pick-up is Piazza Campetto - literally one minute from the hotel. Had our driver known this we would have avoided a great deal of hassle.

The hotel is clean and quiet as described. The first night the AC was not working properly and our room was quite hot in the middle of summer. The next morning we talked with the staff who were condescending and explained that because the rooms have tall ceilings and because the building is old, the rooms only cool down so much. They did send someone to fix it which made a difference. They use WhatsApp to communicate, so beware if they do not hear back from you, they will make choices for you on your behalf.

Loved staying at Le Nuvole, great position, beautiful historic building. The only negative note is the a/c which was very loud and just had to keep it on all night because of the heat wave.

A well refurbished property close to public transport. Well appointed rooms and some amenities provided.

Great location. High level service. Great breakfasts. Highly recommended.

We were one day late to check in and the staff were extremely friendly. But the location is right inside the old town and not easy to find. We had two small children below 10 and two luggages to pull around. The neighborhood was sketchy. (when we search for the hotel, we walk around a road with prostitutes and pee on the ground). We decided to book another hotel for the night and enter the old town during daylight). Because the location is in the old town, all the great sights are within walkable distance. The room is spatious and clear. The staff were very helpful.

Beautiful hotel in a historical building. The rooms are spacious and bright, and I enjoyed the thoughtful touches such as the water/tea/biscuits. Note that you have to check-in at a different hotel on the same square.

Beautiful hotel with modern facilities in an old building. With lift serving every floor. Nice location inside old town where paid public parking (special discount rate with hotel) is about 10 minutes away.

We stayed one night as part of a longer Euro vacation and appreciated their clean, modern design, attentive staff, and elevator for luggage. You're steps away from the main shopping and plenty of downtown dining, as well as the waterfront.

The property is absolutely stunning. The reception staff very helpful. Breakfast was amazing.

A very clean hotel with a very friendly staff. They even prepared a very nice surprise for our daughter who had a birthday during our stay. The location is excellent, close to water front and Piazza de Ferrari, and just a 5 min walk from San Giorgio metro station.

Excellent location and property condition. Modern amenities while retaining a "villa" feel. Not too far from parking and everything is walkable. Highly recommend!

Nice hotel!

Beautiful old building tastefully done up with a lot of flair. My bed was up some stairs from a lovely sitting area and all in a wonderful high ceilinged room with large window. Delicious breakfast across the way in sister hotel Palazzo Grillo. Staff went to huge trouble to make stay comfortable, booked a restaurant and then communicated with me via What's App. Overall excellent for both comfort and service. On a week's trip to Italy, this was by far the most comfortable bed.

Terrific hotel in a restored apartment block in the maze of alleyways in central historic Genoa. Location is perfect as only a few minutes walk from San Lorenzo cathedral, Piazza de Ferrari, the waterfront, etc. Friendly professional service from all staff. The breakfast is super, very sumptuous. It would have been useful to have a safe in the room. Hot water in the shower took a while to get going. Probably not suitable for anyone with mobility issues as the breakfast is on the fifth floor which is accessed via stairs only.

A two night stay in this centrally located, contemporary, minimalist hotel housed in a beautiful Palazzo. Very clean and comfortable, stylishly furnished, excellent service on the reception desk

They were incredibly helpful at the front desk! Very beautiful hotel

The design was very stylish. Perfect for a stay in Genova.

Actually room was lovely, staff were welcoming and friendly. However overpriced for location. Far walk from the train station via several narrow alleys where you see many working ladies day and night. Not great when walking back to your apartment with your family. This was a very last minute booking for us as there were no other family rooms available therefore did not research the location prior.

The staff was very helpful They really need signage to the hotel and at the hotel.