Very nice hotel, great customer service, and the onsite restaurants were really good as well

Beautiful hotel and amazing staff

Very courteous staff and we were even able to check in early since our flight arrived earlier in the day.

Clean hotel, restaurant food delicious. Hotel staff, reception and restaurant staff friendly and professional. Very good hair dressing service. Duniya, thank you for your informative welcome.

Lovely stay, really enjoyed the time here

2*- amenities ( had to ask for bathrobe , kettle. Was sent out on day of arrival to out to local shop to get my own tea bags, sugar and long life milk.) kettle was provided thereafter. No shower cap, soap bar or cotton buds. I don’t think that I would classify this as a 4* Hotel. 2* Staff- 2 women staff at the desk sniggered and laughed whilst in conversation and this was related to Dounia(customer relations manager). She was polite and respectful of me and repeated my disability and a person travelling alone. Location- good I am aware that it is not Hilton as stated in response to previous reviews but I do not believe any training has been given and I hope that in reply the hotel will not reply the same.

Excellent hotel. Nice location, good food and excellent service.,,

Staff was friendly and helpful, great location and great breakfast options

The welcome was amazing. The staff person gave us her cell phone if we needed assistance. The rooms were luxurious. I know that one of the Tour Guides said the rooms were cramped. Cheaper ones may be small, I don't know, but a not costly upgrade brought much happiness. The 6th floor pool/bar lounging was exquisite. Breakfast was amazing and included. The buffet seemed endless, and the individually cooked omelets were wonderful. Location too was convinent.

Kudos to Dounia at the front desk very helpful. Everyone was pleasant. The guys on the roof bar as well as dining room were excellent.

Spacious . Friendly helpful staff . Dounia was exceptional !! Breakfast was good just lacked labeling . Roof bar for a drink and to football was wonderful. Lovely music. Housekeeping staff were also above and beyond !

Appreciated the offerings at this

We were recommended this hotel by a neighbour and it didn’t disappoint. From our welcome to our departure everything was just perfect - how often can one say that?! Every single member of staff was friendly, smiley and so polite. The location is great and the old town a 20 minute walk and taxis are relatively cheap. We enjoyed the most delicious breakfasts in such lovely surroundings, three equally enjoyable lunches at the roof top pool bar - the food is of a very high standard and the waiting staff charming and helpful. The spa was good and the hammam an experience we particularly enjoyed. ALL staff were excellent. Dounia in guest relations ensured we had all the options for tours and sights and was so helpful. Our room was spacious, shower hot and powerful and the bed sumptuous. Our balcony was large and facing the Royal Marrakesh Tennis Club and leaving its door open we fell asleep to the rhythmic thud of tennis balls. We had three full days and two nights and we relaxed completely. Absolutely recommend this gorgeous boutique hotel.

À hidden gem in a quiet neighborhood full of restaurants. Would gladly return anytime.

This hotel is well positioned for visiting Marakech. A 20 minute walk from the square & medina. Our room was spacious and clean. The bed and bedding were wonderful. We were on the 5th floor so there was noise from the 6th floor deck bar but it did not impede sleep. The included breakfast was good. The food in the sky bar area was tasty and good value and the service was really good. All the staff were friendly and efficient. We stayed an extra night after an Intrepid tour.

Lovely hotel lots of nice restaurants in close proximity. Problem with air con in room. Moved to anther floor no issues. Pool bar area lovely.

I recently stayed at 2Ciels Hotel in Marrakech and had two different room types: a Suite Prestige and a Deluxe Room. Unfortunately, I don’t see the value in upgrading to the Suite Prestige—while slightly larger, the amenities and overall experience were nearly identical to the Deluxe Room. Given the small difference in space, I wouldn’t recommend paying extra for the suite. Additionally, the view from the rooms is underwhelming, mostly overlooking the Royal Tennis Club of Marrakech rather than anything scenic. The hotel also lacks lush greenery, which is disappointing compared to other hotels in the Hivernage neighborhood, where the ambiance is much better. Patron de la Mer (Ground Floor Restaurant): Excellent food and service. The Mediterranean and local cuisine were both well-prepared, and the waitstaff was friendly and attentive. Lola Rooftop Bar: A great place to relax by the pool and have lunch, with a stunning view of Marrakech and the Atlas Mountains. However, there are limited sun loungers, so finding a spot around the pool can be difficult if the hotel is busy. Service & Hospitality: This is where the hotel falls short: -Front desk staff: Arrogant, rude, and unhelpful. They lacked the warmth and professionalism expected from a hotel of this caliber. -Expedia Gold Members: No recognition of status, no perks, and no effort to make the stay special.An average hotel with below-average service. If you’re visiting Marrakech, I’d recommend staying in the Hivernage

Great hotel, amazing hamman. Definitely recommend

Charming staff through the hotel

Mattress was in bad shape the bathroom as well no AC