Kempinski Hotel Fuzhou

Explore Kempinski Hotel Fuzhou
8.6
Very Good
From 67 reviews
Cleanliness

8.8

Room Comfort

9.0

Service and Facilites

8.6

Traveler Reviews Kempinski Hotel Fuzhou

Number of reviews per page
20
40
Top reviews
Jenny
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Probably the most luxurious in all of Fuzhou
long
icon-Leisure
Leisure
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Very comfortable
Jimmy Cheng-Ming
icon-Leisure
Leisure
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Overall, this is a very good hotel. It’s a bit cold in the lobby.
Sau Jun
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Great
Sau Jun
icon-Business
Business
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Great
amy
6.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Old, not clean
Fengfei
6.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

I recently stayed at this hotel, and while the facilities were decent, the service at the front desk was extremely disappointing. The staff seemed completely uninterested in helping guests. They had a "poker face" and were incredibly unapproachable, responding to questions or requests with the bare minimum effort, if at all. It felt like they couldn't care less about providing good service or ensuring a pleasant stay for their guests. This lack of warmth and hospitality left a bad impression, and unfortunately, it overshadowed what could have been a pleasant stay. Management needs to seriously consider training their front desk staff in customer service, as this kind of attitude is unacceptable in the hospitality industry.
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Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 81 week(s) ago

Hotels.com verified review

Amazing experience with very helpfull staff…
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 88 week(s) ago

Hotels.com verified review

Hotel was in great location. Many eateries near hotel, Metro within couple of minutes walk from hotel
YUE
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Everything is good.
YUE
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

Friendly, very helpful, professional staff.
HUAWEI
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 346 week(s) ago

Expedia Group verified review

I travelled Fuzhou for two days, i lived in this hotel for one night. it has very very very friendly staff, and very very very high class room equipments. Yes, i high recomand it.
Kwek
10.0
/10
Reviewed 346 week(s) ago

Hotels.com verified review

it is amazing stay. It was made better with Jack cai extreme detail service. Will definitely visit again
Verified traveler
icon-Business
Business
2.0
/10
Reviewed 347 week(s) ago

Expedia Group verified review

Rude staff to check the room around 2AM due to their false smoke detector. And they refuse to offer any discount for the sleepless night.
huihan
8.0
/10
Reviewed 358 week(s) ago

Hotels.com verified review

Overall very good experience
Verified traveler
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 359 week(s) ago

Expedia Group verified review

Room aircon temperature not adjustable to suit my comfort as it is too cold.
Arturo
10.0
/10
Reviewed 369 week(s) ago

Hotels.com verified review

Amazing location, just in the Tahoe plaza!
Sybil Sandra
10.0
/10
Reviewed 403 week(s) ago

Hotels.com verified review

The Manager was excellent, rooms fantastic and staff extremely hepful.
Benjamin
8.0
/10
Reviewed 409 week(s) ago

Hotels.com verified review

Biggest shopping mall downstair
Verified traveler
10.0
/10
Reviewed 411 week(s) ago

Hotels.com verified review

I love this hotel. The service is great and the rooms are nice.
Number of reviews per page
20
40