The negative views of this property all say the same thing: the customer service is not good and the cleanliness/maintenance of the property can be improved. 1 there was litter on the pathway outside our property all the time we were there; 2 the breakfast room staff acted as though they didn't want to be there. It frequently took 10 to 15 mins to get water and an additional 10 mins to get coffee/tea; 3 A la carte breakfast orders were uneven. We were initially told we could order something for our son that we could take up to him. The next day we couldn't; 4 one day, we were sitting outside on the patio. It began to rain lightly but that was not a problem as our table had a large umbrella/sombrero (as did others). I went inside to get some buffet items. When I came out, my husband was sitting in the rain. It emerged that a Spanish family asked for an additional umbrella and the server, without saying a word, took our umbrella to give to them. My husband was the only Black man sitting at breakfast that day. I don't want to jump to conclusions but it is difficult not to in the circumstances. When I objected to the way we had been treated, all of a sudden, we were allowed to order another take-away item for our son. 5 The gym at the hotel was not maintained. On successive days, there were no towels and on at least one day, there was no water. When I went to the reception to ask for them to replenish them, they seemed surprised to be asked.

Amazing hotel voro was unbelievable

Loved this property and our stay was great. The staff are above and beyond, the area is gorgeous and there is plenty to do. Family friendly and relaxing at the same time.

The hotel is gorgeous and the staff incredible. Very family friendly and the team at the hotel go above and beyond. Highly recommended stay. Its a relaxed area of the island and has beautiful spots nearby.

It’s beautiful and excellent service

The grounds themselves were nice, albeit in the middle of nowhere. However, when we arrived to our room there was fruit

My husband and I took our first family vacation here with our 3 month old and we absolutely loved it. The property, amenities and food were incredible. The staff was always nice and helpful. We will definitely be back

Nice resort and family friendly

Disappointed – Poor Service Overshadowed a Beautiful Property While Cap Vermell Grand Hotel is undeniably beautiful, the overall experience was far from what you'd expect at this price point. The location is remote, with limited dining options, and the service consistently missed the mark. We rented a car and used the hotel’s valet service. During our stay, the car sustained damage—three small dings, likely from another car door while parked. The valet staff acknowledged the damage happened after our arrival, yet the hotel refused to accept responsibility. We reported the issue to management immediately, but received no response for two full days, despite repeated follow-ups. As we were checking out, we asked again for a resolution. There was no manager on-site, and Sergio—who had initially been handling the issue—was conveniently on leave with no one informed or available to step in. Francesco, another manager, was equally unhelpful and dismissive. What should have been a minor, easily resolved issue was dragged out and still outstanding. We are escalating this matter. For a hotel that markets itself as a luxury destination, the lack of accountability, professionalism, and basic customer care was extremely disappointing. We expected more—and unfortunately, we wouldn’t return or recommend Cap Vermell based on this experience.

What a stunning property! So clean, beautiful, amazing food and kind staff. It’s the same level as the 4 seasons!

This is a unique experience and top quality hotel

10/10 would recommend this hotel to anyone who is willing to spend some money. It’s a gorgeous property, with delicious dining options. The staff were incredible. They always offered to drive us back to our room in the golf cart. I will forever think of this place! Hopefully I can return some day!

The first hotel we visited upon arriving in Mallorca was truly stunning—large and beautiful beyond expectation. However, the check-in time was not properly honored, and no compensation or measure was offered in response. That part was disappointing and made our family quite upset. Still, the beauty and comfort of the hotel quickly helped us move past those feelings. We hope the hotel management recognizes that there are a few areas that need improvement in order to leave visitors with the best possible experience

Loved our short break here with our Toddler

The hotel is beautiful & clean and the staff is amazing. The place could use some color though. The grounds are very green but not many flowers around the property. Could also use real flowers on tables, reception and in the rooms. The only negative is the silly sculpture that welcomes you at the enterance

The best of everything

Everything was excellent staff was professional and friendly Except complained 3 times the room is cold finally our 4th night the maintenance finally raised the thermostat to 27 C from 25 C

Loved this hotel, great staff, friendly and helpful. F&B was excellent. We will return next time we are in Mallorca.

Such an incredible and relaxing stay. It was the perfect place for our family to vacation. The service was OUTSTANDING. The food was delicious. I was a bit nervous traveling with my 1 year old for the first time and they made it so easy. I cannot recommend this hotel enough for a relaxing vacation for families.

Excellent in all respects. Beautiful hotel with great food, exquisite art, rooms of a very high quality and perfect service. I don’t give this high feedback lightly