Friendly staff

I stayed here for my graduation. As I was graduating at the Aartpark venue, in which this Inn was the perfect location as it was so close. However.. this was the WORST hotel/Inn I ever stayed at. When my family and I came, we had to ring the bell multiple times. After about 3-5 mins someone came down the stairs in their bare feet and gave us our key to our room. - There was a lot of stairs, so my poor grandma wasn’t able to make it up - The rooms smelt like someone was smoking a cigarette in bed - You couldn’t open the windows - The Air condition/Fan was dusty and smelt like smoke and had me suffocating - The bedsheets had stains on it - The fridge wasn’t cold, and had balls of hair in it. It looked like it hasn’t been cleaned for months -The towels in the washroom were dirty and looked used - There was blood on the mirror -The lights didn’t work -There were dead bugs everywhere - There was hair attached to everything This place was disgustingly atrocious !!! My family came up in the room with us so they could get ready for my graduation, as we were coming from far. They couldn’t stand the smoke and smell, so they changed and went outside for a while until we were ready. My boyfriend and I were supposed to stay 2 nights, but we couldn’t stand everything there. We woke up early the next morning and left right away. Told them we’re leaving early, and cut. I never got refunded back for the 2nd night we didn’t stay, but whatever. I rather have left and stayed somewhere else

Our stay was great -ideal location for the events we attended -check in was quick -room had everything we needed

Looks can be deceiving. The photos on the website painted a much different picture than what we actually experienced. The rooms had a strong odor, the bathrooms were filthy, and both the toilets and bathtubs were clogged. It was one of the worst stays we've ever had. To make matters worse, despite what was advertised, there was no breakfast provided. I booked through Expedia, but unfortunately, this hotel turned out to be a regrettable choice.

The staff were friendly to me when we checked it. I heard the attendant yell that there is no breakfast and checkout is a 11 A.M. The room was dirty. I would not sleep under the covers because the box that the mattress was resting on was filthy with a black smug on it. The shower was dirty and there were no wash cloths only towels. The room smelled musty. There was no elevator. Being disabled, the staircase was difficult. There was only a railing on the lower half. At one time, there was a staff member walking up the stairs behind us and did not ask to help us even though we were truggling. Overall a terrible experience. WIll not go there again.

Location not convenient, very old, smelly corridor, only four towels for five people and wouldn't give us another. No soap and shampoo.

It was an ok stay for a concert. The room smelled musty and the toilet backflowed upon first use. The bathroom was not clean and the lights did not work. The beds were ok and comfortable. I wouldn't recommend this place but it would do in a pinch but almost anywhere else would be better.

The room smelled like smoke. The desk clerk offered to spray the room with Fabreeze. The bathroom floor was filthy. I mopped it with a towel. The toilet base was filthy. I washed it with handiwhipes. We finally decided this Hotel was not properly maintained. When we asked the front desk guy about canceling he said he couldn't do that. When i asked for the owners contact information i was told, he couldn't give that out. He doesn't talk to anybody. When i asked for his first name he said, I'm not allowed to give that out. This place is disappointing. The ceiling had water leaks. The carpets where filthy. I realize it's an inexpensive motel, but thats no excuse for not being clean and maintained.

First picture on Expedia listing was continental breakfast, but when I arrive, there was sign saying no breakfast available in front desk person said they had not updated the website yet.

Unprofessional front service. The bathroom was disgusting, dirty and smelled horrible.

This hotel is dirty, smelly, had a hole in the wall by the tub and so bad we didnt even stay. We requested a different room to see if that would be better but according to desk there weren't any. He said that they could use an ionizer and some spray to make it better. We didn't agree to them masking the smell and desided not to stay. In the photos of this hotel there are pictures of a nice breakfast buffet- this has NOT been available since COVID stated the desk worker. Total misrepresentation! Seriously don't book a room here its really that bad!

It was adequate

The Art park hotel motel was great.I'm here in business and they made it more like a vacation.

Great stay

Location was great - comfortable bed - NO WATER in shower and no wash cloths

Good for one night

No breakfast even though it shows on the website? Beds were pretty comfy though.

The bathroom didn’t look like it was cleaned at all. The toilet had urine on the back of it, mildew inside the toilet bowl, and the shower was grungy. The bedspreads could use washing.

It was a great place for an overnight stay. The beds were comfy and the room was clean. A/C was great!

Are AC unit was very loud. The room had a weird smell to it. Front desk you had to call if ypu wanted anyone. Our bathroom door didn't shut very well. The bed is very uncomfortable and room is small. The town is something else you can walk to anything you wanted lots of shops and restaurants to choose from. Only a 15 min drive down to Niagara falls!! People from this town our very nice and social.