Home2 Suites by Hilton Nashville Franklin Cool Springs

Explore Home2 Suites by Hilton Nashville Franklin Cool Springs
8.8
Very Good
From 702 reviews
Cleanliness

8.8

Room Comfort

9.0

Location

8.8

Service and Facilites

9.0

Traveler Reviews Home2 Suites by Hilton Nashville Franklin Cool Springs

Number of reviews per page
20
40
Top reviews
Susan
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

First of all, the rooms are not secure - that is, you do not have to swipe your room key to get to your floor. Secondly - a reminder to all that this is a pet friendly hotel. Third, the breakfast is 1000% horrible. DO yourself a favor if you can afford it and walk a few steps to teh Einstein Bagels just across the parking lot. Your stomach will thank you. Fourth, when we requested an extra pillow, we were given one that was a feather pillow and not fully dry - completely unusable. Lastly, don't count on room service, even if you ask for it. We only received one clean for a 4 day/4 night stay. And despite the visible yuck on the ice bucket, it didn't get cleaned until I pointed it out. Then they washed it and got it right. All in all, not up to our preferred standards so we won't stay here again. Too many other much nicer choices at the same price point.
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Sandra
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

NIce Property. Breakfast was good. Staff could be better trained. Had some issues with housekeeping in the shower- hair left on the drain. We would stay again.
Darla
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

would stay there again
Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Will definitely stay again!
Sean
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Quick trip through town and our stay could not have been more comfortable. We will stay here when in the area - particularly for longer stays.
Verified traveler
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

We've stayed here several times in the past year or so. And we've never really had a problem but this time the mattress on the bed was worn and had a dip in it. Meaning, when you down the lower part of your body went down into a hole, and the shower wasn't at all what we're use to, it had been cleaned but not very well.
Gerald
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Comfortable bed and linens. Well equipped kitchen, 2 televisions, streaming services, decent coffee in morning breakfast area, roomy.
Mark
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I've stayed here numerous times and was pleased. Tonight I was given a room that is not up to standards. There is mold on the wall and mold in the bath tub and my linens all have a strange smell as does the couch. I asked for a different room but the front desk person said they were full. Also it took her a long time to even come to the front desk and check me in. Usually I don't have this problem either.
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Susan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Very clean and quiet. Pool was great for young children. Check in was fast and easy. Breakfast was ok.
Tricia
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This hotel was very nice and clean. Nice location except everything closes early. And my husband got sick of the sausage at their breakfast there at the hotel. Otw would definitely recommend.
April Kristeen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Breakfast could have been better but overall good choice. Some guests also had pets. (Not us)
Noah
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This was my 2nd time staying here. Its clean, and affordable. Ill def stay there again next time im in the area.
Leland
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Was difficult to find, as this hotel is not visible from the streets around it. Without the car’s GPS we would have never found it! But, the somewhat “hidden” location provides for a very quiet and private atmosphere. Now that I know how to find it, I will definitely stay there again!
LaTrina
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Nice staff, clean rooms
Sara
10.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

Clean and Quiet
Tom
icon-Leisure
Leisure
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Been 2 three of these hotels. All strong in what they do.
Neal
icon-Business
Business
10.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

The room was clean and spacious. I loved having an almost full sized refrigerator/freezer - super convenient! The wi-fi worked really well in the room. I enjoyed the curtain divider to give some privacy at night (we had 2 kids in the room). Great location - close to the Galleria mall, Target, and restaurants. Shout out to India Cafe - we walked there for dinner - super good. One of my favorite features was the free charging stations for hybrid/electric vehicles. It was an unexpected and pleasant surprise. Staff was friendly. No complaints from this family!
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Jerry
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Clean, well equipped, great breakfast
Chris
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The rooms could have been cleaner. There was a lot of black mold along the bottom of the bathtub. Boogers or even a line of smeared poop on the wall by the toilet.
Tamera
icon-Business with Children
Business with Children
6.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

The area was nice but the rooms were outdated and contained a very odd smell. The towels had hair in them.
Number of reviews per page
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