Dear Mr. VU HAI H., Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us. We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc. Warmest regards, An Lai (Ms.) Assistant Guest Experience Manager

Dear Valued Guest, Thank you for staying with us. We would also like to thank you for dedicating your valuable time to forward us your comments as we always strive to improve the service provided to our guests. We are sorry to hear that the bathroom design did not meet your expectations. While we understand that this might not be to everyone's preference, we hope that you were able to enjoy the other aspects of your stay. Rest assured, at SOL by Melia Phu Quoc, guests’ experience matters most to us, and your feedback will surely be taken seriously for improvement. We thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc. Warmest regards, An Lai (Ms.) Assistant Guest Experience Manager

Dear Customer, Thank you very much for choosing to stay with us. Your feedback is a great source of motivation for us, and your comments will help us ensure the quality of service at SOL by Melia Phu Quoc. Once again, thank you for staying at SOL by Melia Phu Quoc, and we hope to have many opportunities to welcome you back. Best regards, An Lai (Ms.) Customer Experience Manager Assistant

Dear Mr. Phu H. V, We are absolutely happy to receive such an amazing review! We appreciate your recognition of our team members and our location. Thank you for your kind feedback on our breakfast, accommodation, and our pool. Your great compliments motivate us to keep delivering excellent experiences to our valued guests. Thank you for visiting us, and we look forward to seeing you back soon! An Lai (Ms.) Assistant Guest Experience Manager

Dear Ly Ly, Thank you for staying with us and sharing your experience at SOL by Melia Phu Quoc! We are so happy to receive such a perfect rating! It is delightful to know that you have enjoyed the room view and our international breakfast. We look forward to welcoming you back soon for another amazing stay at SOL by Melia Phu Quoc. Warmest regards, An Lai (Ms) Assistant Guest Experience Manager

Dear Truong, Hello, from SOL by Meliá Phu Quoc! We are truly honored to welcome and serve you. You won't imagine how proud we and the whole SOL by Meliá Phu Quoc team are to read your review. We are delighted to know that we have provided you with a wonderful stay. Your feedback during this stay will help us ensure that SOL by Meliá Phu Quoc always provides the highest level of service. We thank you again for taking the time to share your experiences and suggestions. We hope to have many opportunities to serve you in your next trip with the innovation of service quality and facilities at SOL by Meliá Phu Quoc. Best regards, Nguyen Tuan Anh (Mr.) Assistant Guest Experience Manager SOL by Meliá Phu Quoc

Dear Maire Jacobs, Xin Chao, from SOL by Meliá Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday! We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Nguyen Tuan Anh (Mr.) Assistant Guest Experience Manager SOL by Meliá Phu Quoc

Dear Ms. Dang Thuy An Bui and family, Hello, from SOL by Meliá Phu Quoc! We are truly honored to welcome and serve you. You won't imagine how proud we and the whole SOL by Meliá Phu Quoc team are to read your review. We are delighted to know that we have provided you with a wonderful stay. Your feedback during this stay will help us ensure that SOL by Meliá Phu Quoc always provides the highest level of service. We thank you again for taking the time to share your experiences and suggestions. We hope to have many opportunities to serve you in your next trip with the innovation of service quality and facilities at SOL by Meliá Phu Quoc. Best regards, Nguyen Tuan Anh (Mr.) Assistant Guest Experience Manager SOL by Meliá Phu Quoc

Dear Thai Ha Pham, Xin Chao, from SOL by Meliá Phu Quoc! It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding your recent stay with us is gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday! We thank you again for taking the time to share your experience. We hope to have more opportunities to serve you on your next visit with the pleasant and amazing innovation of our resort as well as Phu Quoc. Sincerely Yours, Nguyen Tuan Anh (Mr.) Assistant Guest Experience Manager SOL by Meliá Phu Quoc

Dear Valued Guests, Hello from SOL by Meliá Phu Quoc! Thank you for choosing our hotel as a place for you to experience and relax in Phu Quoc Island. We appreciate you taking your precious time to share your experiences at SOL By Meliá Phu Quoc. We always ensure to bring the best experience to you during your stay at the hotel. Besides, we noticed some issues that you are not really satisfied with our hotel. And we really want to hear from you about the shortcomings of the hotel and make sure that your contributions are always valuable to us so that we can serve you better. better in the future. We look forward to welcoming you again in the future with the improvement of service quality and facilities at SOL by Meliá Phu Quoc hotel. Best regards, Le Anh Thu (Ms.) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Guest, Hello, from Melia Phu Quoc's SOL! I sincerely apologize for not being able to meet your expectations. I would also like to thank you for taking your valuable time to pass on your comments to us as we are always working to improve the service provided to our guests. We appreciate your constructive insights following your recent stay with our hotel. Thank you for the compliments you've shared on areas where you've met your expectations and you're satisfied enough. At SOL by Melia Phu Quoc, guest experience is most important to us and we will do our best to deliver a superior experience and service. We are very sorry that we were unable to meet your expectations in different areas. Please accept our sincerest apologies for the omissions that are particularly evident that do not reflect our high standards of service that you can rightly expect at SOL by Melia Phu Quoc. All your feedback will be taken seriously for us to improve and we appreciate your dedication in this regard. The company itself spares no expense and effort to motivate and teach staff on how to meet guest expectations in order to deliver an excellent service as a Culture of Service is one of the pillars of Melia Hotels. International. I hope and trust that I can welcome you to this or any other Melia Hotels International in the future and we will have a second chance to serve you better. Best regards, Lance Navarra Leong (Mr.) Operations Manager SOL by Melia Phu Quoc

Dear Valued Guests, Hello from SOL by Meliá Phu Quoc! Thank you for choosing our hotel as a place for you to experience and relax in Phu Quoc Island. We appreciate you taking your precious time to share your experiences at SOL By Meliá Phu Quoc. We always ensure to bring the best experience to you during your stay at the hotel. Besides, we noticed some issues that you are not really satisfied with our hotel. And we really want to hear from you about the shortcomings of the hotel and make sure that your contributions are always valuable to us so that we can serve you better. better in the future. We look forward to welcoming you again in the future with the improvement of service quality and facilities at SOL by Meliá Phu Quoc hotel. Best regards, Le Anh Thu (Ms.) Guest Experience Officer SOL by Meliá Phu Quoc

Dear Valued Guests, Hello from SOL by Meliá Phu Quoc! Thank you for choosing our hotel as a place for you to experience and relax in Phu Quoc Island. We appreciate you taking your precious time to share your experiences at SOL By Meliá Phu Quoc. We always ensure to bring the best experience to you during your stay at the hotel. Besides, we noticed some issues that you are not really satisfied with our hotel. And we really want to hear from you about the shortcomings of the hotel and make sure that your contributions are always valuable to us so that we can serve you better. better in the future. We look forward to welcoming you again in the future with the improvement of service quality and facilities at SOL by Meliá Phu Quoc hotel. Best regards, Le Anh Thu (Ms.) Guest Experience Officer SOL by Meliá Phu Quoc