We stayed here for a week while visiting our daughter who lived nearby. The staff were friendly, and polite. No problem with communication even though I do not speak Japanese. I really enjoyed their breakfast buffet. The view of the mountains from the room can't be beat. I agree with one review that said the toilet in the reception is the best toilet I have been to in Japan, as crazy as that may sound. Highly recommend!

We loved this onsen hotel. The onsen is incredible. I wish we had stayed for more than 1 night, but our schedule was a bit tight. However, it was a great stay. It's near enough to Yamadera, which is definitely worth a hike up the 1,000 steps, the Hiroshige hotel and much more. I would have liked to explore Tendo even more and have even more time in the onsen. Oh, and the kaiseki dinner was so delicious and in a private room where we had a view of an incredible sunset over the nearby mountains. The service by the staff was also exceptional. Super!!! If I am back in Japan, I'd love to come back.

This is a great hotel! The Onsen is very good, very friendly and great time. If tou are planning to go to Ginzan Onsen, it's a great option

For a small town everything about this hotel was EXCELLENT. The room was outstanding - spacious and very comfortable unlike some Tokyo hotels. Staff was very warm and helpful. They were able to accommodate everyone for breakfast in their large ballroom and food was awesome.

Hotel was old but the facilities are still in excellent conditions. Our room was very spacious and clean. Staff are wonderful and friendly. Had a great breakfast buffet with many of local cuisine. Had a great stay.

It was a great stay. he hotel was older, and one can tell from the architecture and decor it was built in the 80s and haven't gone through much renovations. The hotel is clean and is a full service hotel, with a large lobby and multiple restaurants / conference rooms (although everything is sort of dated to 80s / 90s) That did not deter the ambiance of the onsen. We had a full moon on the nights we stayed, and watching the full moon while soaking in the outdoor bath, with the waterfall and the stone pool lit, was the highlight of the trip. I also like that they used fresh flowers everywhere, with a large fresh flower display in the lobby. It is a fresh difference from some of the ultra modern hotels with granite everywhere. It is a sort of old fashion throwback to the heydays of Japan economy in the 80s. We had a large bamboo in the lobby area when we visited to tie fortunes wishes to. We could not find the self service laundry (but also didn't ask) The staff was friendly and very good, but a lot of the signage / directions did not have English. We had a very fluent english speaker / and english directions help us. Non-Japanese speakers do not need to worry, there are lots of help. It is a great onsen hotel. The hotel is located about 5 minutes by hotel shuttle (or taxi) from the station. It also had classic Shogi sets from different players displayed in the lobby area, given Tend city's heritage. Highly recommended if you are in the area.

館内の雰囲気、充実したサービス、食事も美味しく、有意義な時間を過ごせました。

マジックショーもよかった

気持ちよく宿泊できました。 次回も宿泊したいと思っています。

新幹線トラブルでチックインが21時になってしまいましたが､天堂駅までお迎えに来ていただきとても助かりました。 お風呂の温度もよく、また脱衣所とも広くてとてもいいお湯でした。 夕食のステーキがたいへん美味しかったです。

Best Onsen experience i ever been. Really premium and quiet luxury

出張で、取引先の勧めで利用しました。 食と温泉、山形の2台名物が堪能できました。 朝食のバイキングは、どの料理も美味しく、つい食べすぎてしましました。 が、食べられるなら全種制覇&いくつかおかわりしたいほど。 何日か滞在したら確実にウェイト増かもしれないです。

整潔，房間大，用膳服務和食物質素好！

Excellent clean and tidy,

始めて天童市に訪問先で滞在しましたが、駅からの送迎をすぐにしていただいたことから始まり、ウェルカムドリンクの充実(玉こんにゃくも！)、部屋のきれいさなど素晴らしい施設です。今回プランはラウンジ利用もついていたのですが、コチラはビール/日本酒/ワインとマンガを堪能できる天国…！お料理も地の物を使った丁寧なお料理で最高に美味しかったです！

員工友善，環境優美，溫泉環境同照片一樣，絕無照片兼整潔。早餐非常非常好食，豐富！如果再去山形，一定會再住，非常非常極度推薦。10000000分

お料理、室内の清潔さ、周囲の景色、スタッフの皆さんの対応全て、大変満足でした。また宿泊したいと思います。

ホスピタリティかなり高いです やる気ありで経営しているかと

加齢のせいで寝起が不便、ベットを選択出来れば嬉しい。 ご時世です。枕元にはコンセント必須。

11月はじめに宿泊致しました。 ゆったり温まれる温泉で癒されました。 ウェルカムドリンク（生ビール）美味しく頂きました。