Residencial Rio Hato

Explore Residencial Rio Hato
6.6
Pleasant
From 12 reviews
Cleanliness

7.0

Room Comfort

6.8

Service and Facilites

6.6

Traveler Reviews Residencial Rio Hato

Number of reviews per page
20
40
Top reviews
Verified traveler
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 298 week(s) ago

Expedia Group verified review

This was actually our second time there. The first time two years ago we found a very large, very dead cockroach in our room behind our bathroom door. Considering it was dead, we felt okay about staying. At least they were doing something about the problem and we never seen any live ones.We didn't have much to choose from by the time we were looking so we went with what we knew. The desk clerk couldn't find our reservation at first and didn't know that we had already paid. We had copies of our papers but it didn't actually say paid on it so fortunately we were able to connect through their WiFi and show them that we had already paid. The pool had a lot of debris in it but the fellow came and cleaned it immediately when he saw us going in it. Overall, this is a pretty good place, not five star but I would recommend it for a night or two.
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Rebecca
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 300 week(s) ago

Hotels.com verified review

Our group had trouble when we checked in. Several of us booked through Hotels.com but the hotel couldn't locate or confirm these reservations. Fortunately they did have rooms available (the specific # of beds and rooms was different from what we originally booked though) so we were able to re-book and stay there since other places were full. I don't know if this was an error by the hotel itself or by hotels.com, or a lack of communication between the two, but it was frustrating nonetheless. We explained to staff at the hotel we had booked through Hotels.com but they did not seem to have a way to look this up or confirm it. We were there for 2 nights. Staff were friendly once we were able to re-book our rooms. Linens and property were clean. Bed was firm (not very comfortable). Shower didn't have hot water, but was OK given the hot weather outside. Lack of windows (wooden window shutters only) allowed a lot of noise in. AC worked well though. Pool was a welcome experience after a day on the road.
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Jazz
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 357 week(s) ago

Expedia Group verified review

This place emphasizes on SILENCE! I love it! Plus it has a pool for thr kids!
Verified traveler
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 358 week(s) ago

Expedia Group verified review

Needs a lot of update, bathrooms need new towels, etc. Overall ok.
Verified traveler
6.0
/10
Reviewed 400 week(s) ago

Expedia Group verified review

Hotel is OK for the money and the staff is willing to help. A good point here is that the hotel is managed directly by the owner.
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