Staying here was possibly the best part of our honeymoon. We had just hiked all of Mt. Fuji over 2 days, and took a cab directly from there to Tensui Saryo, where we were welcomed with a free glass of wine and a foot bath. Our room had a stone bath that would magically spill over the edges as you stepped in, and would automatically refill with hot spring water when you stepped out. Our aching muscles were grateful for the large bed and bathroom. Wearing our yukatas to the kaiseki dinner was icing on the cake. We will be back.

Very cozy and well located

Very luxurious Lovely environment Fantastic food Unique experience

Beauace.. very clean and very very helpful people!! Free drinks and snacks are a bonus and the private hot baths were lovely!! Highly recommend it.. they even served us lovely vegetarian breakfast!! 🙂

Great location - literally a few steps from Gora station and Hakone cable car (start point of the famous Hakone Loop.) services excellent. Onsen was not that impressive (compared with similar accommodations). Breakfast was quite monotonous - we stayed for three nights so breakfast #3 was identical to breakfast #1. And right across the street from the best coffee shop - Coffee Camp!!

Great Japanese tradition ryokan with real hot spring water! It's a bit costly, but if you want full experience, then you should go for the dinner as well.

Location of travel options for easy access to major tourist sites.

The room was big and the bath was awesome. Very close to the train and cable car station.

Wonderful experience

The staffs are amazing and tried their best to communicate. The room is excellent and enjoyed the open air bathtub with beautiful background of the mountain. I would definitely recommend this hotel and definitely would stay here again.

We had a great stay at Tensui Saryo during Hakone visit. It is very conveniently located near the train station from Hakone-Yumoto and the cable car that leads up to the Owakudani sulfur vents. Our room was beautiful and the mountain view - though somewhat cloudy - was as well. The futons in our room were warm and soft but I did wake up a bit stiff (just gaijin issues). We had an outdoor hot spring-fed bath on the patio which was very luxurious. The sulfur is filtered out so the water doesn't smell at all. The included breakfast was very good and the staff graciously accommodated my request for vegetarian food. It is an authentic Japanese style breakfast with many small dishes. Given the price I do wish that dinner was also included. There are several restaurants nearby but strangely many were either closing when we got there or didn't open until later. The staff were all very kind and helpful. Do note that though the reservation includes 1 free drink at the bar per person it only applies to the menu offered. It wasn't entirely clear so when we ordered cocktails we ended up paying extra. They do offer free snacks and drinks when you arrive, which is nice. Overall a very relaxing and pleasant stay.

Staff didn’t give us the room we purchased and tried to make us feel bad for asking. They didn’t pay attention to task and breakfast looked like left over dinner.

Easy to access from the train station and convenient. They provided only one key.

Highly recommended, I love the welcome service at the Bar, the breakfast, the room and the service.. location is very convinient.. but I suggest you better drop by the convinient store near the station if you need some extra stuff before you proceed to the hotel..because there is non close to the hotel. Overall all … GREAT HOTEL

The staff were all very kind and hospitable.

Nice hotel to relax.

The staff was really friendly. I arrived to the hotel early and they held my bag for me until I came back. I had no idea what I was going to do but they gave me some great recommendations of things to do in the area and when I came back my bag was in my room. I really enjoyed the welcome drink and cake at the bar with a foot bath. The hot spring bath and foot bath in my room were also great! (Select rooms only) I’ll definitely go there again.

We were welcomed with very friendly staff. The hotel was inviting and very pretty! We loved the fact that they had yukatas available we could pick out to use to wear around the hotel. My favorite thing about the hotel was the foot spa bar! Amazing!

Beautiful mix of traditional Japanese aesthetic and hotel comfort. Great value.

The bed is full of female hair seems didn’t change liner and bedding cover , complaint with staff and they just tell us won’t be like this for next visit , for out 2 night booking , we left after few hours of check in as such cleanliness and staff response as this is second visit and we have so many travel all the year , this is kind of worst case ever had