This is NOT a four star hotel. Two or three at absolute best. We paid more for this place due to the king beds for comfier stay, and they felt like an old couch- the sides of the beds (where we slept) sloped downwards to the sides, and the pillows were all feather and flattened to an uncomfortable position. Room service misplaced or threw away my nipple covers which were on my clothes in my open luggage, and when I reported it to the front desk manager, he asked if I “even looked for them” (I tore apart our room and asked my friends to dump their suitcases out to look, they were GONE) and then he said “well they didn’t take them or throw them out” and wouldn’t do anything, not even offer to replace them ($40 on amazon). He said Expedia would have to help me. He also said the cleaning team is a third-party company, so they’ret not even responsible for their team.

From the moment we walked in we were greeted by Christopher. The Luma Hotel is nestled between two bigger building's which makes it a quiet environment away from the busy City but centrally located and close to everything. I heard nothing when I went to bed. It's a little things that a hotel offers and this property was no exception. From the Nespresso coffee machine, the sound machine and umbrellas on a rainy day I feel very well taken care of away from home.

Great location and staff.

This is my third time staying in this hotel. The rooms are a bit small but that’s manahatt!

Great stay with kids .

Everything great but disappointing that they did not seem to be recycling options for our trash. Did appreciate the metal water bottle containers provided for your charge

Love the customer service, cleanliness, and the proximity to Bryant Park and a Whole Foods.

Nice friendly but tight

Well located. Bryan park and Times Square right there. Tight quarters but convenient for short stay

Room is tiny but overall great

Wonderful location, close to many landmarks but on a quieter street. The staff and the room was all great. Would highly recommend.

Very convenient location, both Bryant park subway station and 42nd street subway station are a couple of minutes walk. Checkin process was smooth and staff were excellent.

Great area, close to Times Square and Bryant Park. Staff was amazing. We left our passports, some cash, and some credit cards in our safe and didnt realize until we were at the airport to fly home. Within an hour the head of housekeeping recovered our items. We had them back within 2 days

An excellent hotel in a fantastic location, within a couple of minute walking distance of Times Square, 5th Avenue, Bryant Park, the Subway and a Wholefoods store for snacks. It is the perfect location in central New York but tucked away from the craziness of Times Square. The rooms are of a good size for central New York and are very well appointed with Dyson hairdryers, Nespresso Coffee machines and nice toiletries. We were so pleased that we chose this hotel for our first trip to New York and would definitely come back.

Love it , I will be back very kid friendly hotel, best customer service

Family stay with 4 and 6 year old. Staff were fantastic and accommodating. Kids enjoyed the housekeeping delivery by robot.

The location of this hotel was perfect for us. You are right off of Bryant Park and about a block from Times Square. The restaurant and bar downstairs was great as well! The staff was friendly and helpful, room was clean and comfortable, and the ease to get to the subway or catch a cab all made this a wonderful place to stay!

We had a great time at the Luma! the team was prompt and professional! Warmly recommend

The staff at Luma are so friendly and helpful.

Loved staying at Luma! Very very quiet and spacious rooms with 2 King beds. Will recommend and would stay again!