We had a lovely stay at this hotel. I and my husband came to the town ro soend our 10th wedding anniversary and the staff were very welcoming and quick to respond to requests. We recommend.

Central location. Friendly staff, lovely rooms. Parking limited and so have to get a concierge to park.

Disappointed with the service. Although my Hotels.com booking clearly stated a double bed and a single bed, we were given a family room with a double bed and a bunk bed. When I raised the issue, the staff claimed that the requested option wasn’t visible in their system and blamed the third-party booking platform. However, my confirmation clearly showed the bed request. For nearly £400 a night, I expected reliability and transparency. Unfortunately, the receptionist was dismissive and made no effort to accommodate the request. This experience has left me unable to trust the booking process and very dissatisfied with the service.

The family room we had was excellent and the view was amazing out over Carbis bay and St Ives.

Very pretty hotel with beautiful views and a particularly goos breakfast. Windows were a bit tricky to use and rooms got very hot in the night. Rooms were not made up well (bet made but rubbish not removed and dirty glasses not replaced).

We asked for a bit more with this local and hotel and got it. It is a nicer place for a higher level stay. The front staff were obsequious and pleasant.

We had room 309, and it was by the main road into St Ives. As a result it was very noisy at all times.

The hotel is conveniently located about a 15 minute walk from the centre of St. Ives and is directly above Porthminster Beach. In terms of overall amenities and service, I would rate this property at no more than 4 stars. We stayed in an ocean facing room with a balcony. The room only had a double bed and a very small bathroom. The balcony was not cleaned and the chairs and table had bird droppings on them, making it not pleasant to use. Our daughters had a room without a view on the lower ground floor; the room was bigger and had a king sized bed and a sizeable bathroom.

Lovely clean hotel. Good location

Very nice stay. Room was small but it was furnished nicely and was very clean. The hotel facilities were good.

Fantastic service at the hotel. Valet parking at St Ives is so amazing. The facilities at the hotel are great and the view from our room was incredible.

Great walkable area not far from the harbour, shops, restaurants. Staff was wonderful. Our only complaint was getting from the train from St Erth into St Ives. I wish there was some type of warning from the hotel. No lift from incoming train over to St Ives platform with luggage was no fun then getting the luggage from the train up to the hotel was very difficult. Take a cab from St Erth to the hotel if you have more than hand luggage.

Great location of hotel Staff very helpful especially Hali on reception

Nice hotel, convenient to beach and to town, rooms can be noisy if not on the beach side (traffic) and if there is a wedding reception (there were 2 in our 3 night stay!) but overall a nice place with a delicious breakfast and a great location near the train station.

We liked the views of the sea. The staff were very good.

Views from sea view room are wonderful

I know it’s very easy to criticise a stay but we have stayed in most of the harbour hotels and this one lacks the sparkle we normally expect. Service was very slow and tables left uncleared for lengthy periods. Not blaming the good staff but they were sparse and under pressure. There were stains on the bed base and carpets and shower hard to use and this was in one the the most expensive rooms. We ordered room service one item didn’t turn up and the other was not what we ordered so again not great. We generally love the harbour group but after recent visits to salcombe beach hotel this was disappointing with few staff and little management influence.

The stay was excellent, all but one member of staff, were very friendly and happy to help. Giving advice on the area and places to go. The facilities are top notch and great for the price point. The only real 'downside' if you can call it that was the lack of available power outlets.

Dirty room and bed sheets but nice view from lounge and breakfast area

Amazing Room and lovely staff but the food and wine in the restaurant was overpriced and mediocre.