The best Ryokan experience. The room is spacious, staffs are very friendly and try their best to make the guest feel like back home. The onsen is good, only tried the public one, but is good enough. The dinner is the highlight, the best we ever had. Beef, handmade soba etc... and the after dinner concert is a surprise. Really enjoy the stay , wish can stay longer

the private bath on the roof with view of the city.

Traditional luxury service in unique rooms. You do pay for it: very expensive!

They had 4 outdoor, rooftop private Onsens and 2 indoor public Onsens. We spent two nights and used the private Onsens four times. Absolutely fabulous. The rooms were traditional Japanese style Ryokens and it was something I would recommend for everyone visiting to give a try. The hotel was exceptionally clean.

Excellent small Ryokan with choice of Onsen facilities. Great service and very good food. Only drawback is that location is a long way from Matsumato Castle, the station and other tourist spots. No problem if you have a car but taxis are few and far between.

Beautiful traditional Japanese hotel with some western touches to make visitors feel welcome. Service was outstanding by very friendly staff

เป็นเรียวกังที่น่ารักมาก บริการ-ให้คำแนะนำดีมาก

Love the private onsen, the design of the room, the staff’s service. But the location of the place is real bad because it does not have shuttle service and the public bus’s timing is also bad because of its Low frequency.

This was an amazing experience at a beautiful hotel. My husband and I remember our trip here often and would love to go back

This was our "ryokan experience" on our recent trip around Japan, and what an experience! Kota and his staff were incredibly gracious and accommodating. The rooms are understandably spartan, but that's the point. The washoku meals were fabulous. We are not breakfast eaters, but we couldn't help but make an exception here. The same goes for the President's soba. Both the public and private onsens are well maintained and a welcome respite after days of travel or walking the streets of Matsumoto. Of the four hotels we stayed in around Japan, this is the one we will definitely be returning to!

Good onsen hotel in Matsumoto. But will likely need to access by car or taxi from Matsumoto.

Very good hotel with hot spring with Japanese style breakfast and dinner, especially soba noodles of this area.

We had a large Japanese style corner room with open-air bath. The bath had windows that opened, so you could soak whilst looking out over the city to the mountains. I just wish we'd had more time to enjoy it, (we were only there overnight). The staff were expecting us and we were given a wheatgrass drink and cake whilst checking in. The room was large and the futons comfy. Giving us washbags with complementary towels was a nice touch, as was providing hot water in a thermos for us to make tea. The hotel provided a vegetarian meal for me and my younger son, (and gave us a cash refund as what we ate was less than the 'half board' kaiseki). They were able to cater for my older son's peanut/nut allergies. Breakfast was spectacular, (a vegetarian Japanese breakfast was provided for me and my younger son. We booked an eve session in one of the rooftop onsens at no extra cost. There is a lovely gift shop in the lobby. The hotel is easy to find by using the no.32 bus at stop no.1 outside Matsumoto station. Get a map from the hekpful staff in tourist information, (in the station) and ask them to mark the hotel on the map. Don't expect to do anything outside the hotel in the evening. It's in a residential area - the hotel IS the destination. I would go back to Matsumoto just to stay in this hotel - it was that good. I have stayed in some pretty nice hotels, at various places around the world, and this was up there with the bes for me. It is just a really lovely place.

朝夕の食事が最高だった！スタッフのみなさん親切でとても良い旅になりました。ありがとうございました。

全てのサービスが親切丁寧。 無料の里山探索ツアー6:30～1時間半とても良かった

部屋の冷蔵庫が冷えない。大浴場の露天風呂の入り口が開かなかった。

他県に移動が解禁になって初日だったので、まだまだ人は少なかったですが、お風呂はとても気持ちが良かったです！ 朝の朝食も美味しくいただきました！

家族旅行(5人)で利用しました。 到着が夕食の提供時間を過ぎていたにも関わらず、気持ち良くご対応頂きました。 お料理もとっても美味しく、細やかな心づかいを感じました。 お部屋は二間続きの和室でした。 洗面がダブルボールで、おトイレも2つあり、非常に助かりました。 松本に行くことがあれば、また是非、玉之湯さんにお世話になりたいと思います。

食事が美味しかったです。

静かで快適でした。 貸切の屋上露天風呂は季節が良ければ最高かも。 たまたま暖かい日でしたが、それでも寒かったです。 雪が降っていても、良かったかもしれません。