Too bad we didn’t get to enjoy the pool since someone had an accident (poop) in the pool. We appreciate the Westin accommodating us by letting us use the pool at the Sheraton and Mar Brisa. I loved the restaurant! Great food and drinks but not kid friendly. Our basic room was roomy and very comfortable.

Perfect stay.

Nice

The experience started bad.It took 30-45mins yo check in, fue to system being down? Too many fogs barking throu

Long wait to check-in. Had room on first floor which was noisy. Bed was horrible - mattress was worn out and hard. Noisy people in the room above us as well. Upon checkout we were given a credit for parking as compensation.

Everything including staff was first rate. Only complaint is that elevator in Building 1 desperately needs to be serviced.

As such the front desk should have the ability to explain to me how to check out sooner - rather than 'you booked with an intermediary - we have nothing to offer to help! They need to be equipped with the phone number for the 'chain desk' at Expedia. Ends up I wasted over one hour to shorten my stay by a day

Unfortunately a disappointing experience at this Westin property- yellowjackets (dead) accumulated around the spa, as well as used bandaids carelessly left by staff for 2 days. In a post-Covid world, it was disgusting and unacceptable for a Westin property. Shoutout to the excellent housekeeping staff and gold-standard morning barista!

Average.

Overall experience was good. We visited during not so great weather, so didn't get to enjoy much of amenities. The Westin team's business operations & logistics didn’t seem very organized. When I checked out at noon, I have asked them to use the dinning/drink credit the hotel offered at the check in to be used for final balance. A young crew confirmed it has been applied and I will be getting receipt in email despite my gesture to get a print out. I then got a call from hotel around 2pm telling me Westin Carlsbad will charge me for the late check out. The hotel didn’t even know that I checked out. I explained I am checked out and in LA when they called. After checking emails, as they sent 3 different version of receipts, none of them were accurate and no dinning credit was applied. I wrote them back to explain, but it was send only email from Westin so it got bounced. I left it alone as the amount, compare to over $1000 I paid for two nights, wasn't worth going through all the explanation. Overall good resort vibe hotel, but they have some poorly trained staff thst do not coordinate well among themselves and with customers.

Property is nice but rooms seem a little dated . Short walk to Lego Land . Biggest issues were rust stain in shower, elevator seems like it will break soon . Walls are so thin the neighbors liked to have full conversations in the hall at 1030 at night while sleeping . Was expecting a bigger room and nicer accommodations for the price per night they charge . Staff was great and so was the breakfast .

Best stay I’ve had with my kids by far! Private walk to Legoland was the best, and really enjoyed the pool and service. Staff was courteous and amazing!

Great

Looks like they did not have enough staff ..

Nice pool and lunch was tasty although service was slow.

We had some issues. The hotel made it right

Great place

The staff was friendly and helpful, and the property was beautiful

Location to legoland was perfect. Great shuttle service within 5 miles distance. Only issue, not a great food selection menu for long stays if dinning at the sheraton/westin every night.

beautiful property unfortunately lacking in housekeeping, and it was very cold during our stay and the heater/air conditioning unit did not work in either one of the rooms we booked. Our suite was not serviced until we called for clean towels. Only exceptional service was from the valet and Bellman Highly recommend Check bill before leaving!