I was a regular at the Sandman and ALWAYS loved each and every stay. However, in February I had one of the most horrible experience I had ever had there due to an out of control children’s slumber party being held in the lobby, which consequently led to children running up and down the halls all night keeping guests awake. After that stay, I said I’d never go back. But I genuinely missed staying there and the amazing staff and amenities, so I gave it another shot this weekend for a staycation….and my faith in The Sandman has been restored! I had the most wonderful stay! It was PEACEFUL, which was one of the reasons I initially fell in love with The Sandman Hotel. My room was clean and perfectly located. It was quiet and absolutely sublime! I now feel confident to return as a regular!

It was quiet and clean.

Enjoyed my stay

Our stay was outstanding! It was my wife's birthday weekend and Katherine at the front desk went above and beyond to make it memorable! She upgraded us to a beautiful suite with a fantastic view which my wife loved.On top of that she gave us complimentary breakfast for 2 at Moxies which we enjoyed! I was in the hotel business for 20 years and this type of experience is what keeps us coming back to this location time and time again!

We stayed here for five days and never had a problem with anything. Dining restaurants are within walking distance and one is attached to this hotel, which makes it super convenient. I would definitely stay here again.

It was nice

very clean, gorgeous room!

This is a really nice hotel! All of the staff are extremely nice, the rooms are very clean with nice amenities, and it’s right next to all kinds of great food. The only strange thing was that our room was very humid. Almost like it stayed wet the entire time we were there and that made us a bit uncomfortable. Maybe it’s because we were on the highest floor? We also didn’t have a breakfast voucher and without it, breakfast is $18 per person. For that much i expected a big buffet but it’s just a normal small continental breakfast. Not worth it without the voucher though everything tasted good. Overall, I think this is a very nice place to stay! Quiet and safe. Next time maybe we’ll pick a room closer to ground level.

The only place I’ll stay when in Plano/DFW area

I would definitely stay here again. Hot tub was 10 out of 10. Beautiful young ladies working the front. Patient and polite men helping out! Spanish speaking housekeepers do great, Despite the language barrier! Labor day weekend was busy but lotsssss of friendly people! Kid,family friendly hotel! Great beds, blacked curtains. hot water, breakfast x moxie with a $20 voucher pp. Free parking x wifi

Picture online looks like a huge resort or something. It was on the same lines as a Holiday Inn Express. It was nice! But not sure why they are "Signature". Their connecting restaurant Moxie's hours are based on hotel's occupancy. The hotel failed to realize it was Labor Day Holiday, Family Reunion & Soccer Tournament families all in one weekend. They didn't communication with Moxie's about fully booked hotel, and Moxies didn't adjust their breakfast buffet hours AND Moxies ran out of food and breakfast hours changed. So we missed breakfast 2 days in a row. Also, the noise. Awful with this many guest. We heard EVERYONE walking past our door. Front Desk could have at least reminded guest checking in to be mindful of noise because of other guest. Wanted to try something different... but will stick to the luxury branded hotel chains.

Friendly staff and close to the Stonebriar mall

This hotel is centrally located in Frisco and close to everything. There is a club as well as a restaurant attached to the hotel which is super convenient. Will definitely return.

When we checked in the receptionist that helped us was Kenisha she was the absolute sweetest down to earth like I can't think of a kindest person anytime I've ever checked into a hotel keep her around because she's definitely a good look for the company

Almost memorable part of the day will be Kenneisha from the check-in on Thursday just so sweet very kind girl. Everyone else is OK not as friendly but OK not rude. No one was rude. I will say that, but Kenisha just was above and beyond even though she checked us in on Thursday, that's who I remember more the crew that had to check us in Friday, so Kenneisha should leave the Customer Service training in my opinion

Hands down the best place to stay around the area, from staff to cleanliness the whole experience is excellent. This business is doing it right!

Awesome staff

Customer Service excellent from check in to check out. Only complaint breakfast. Toaster and waffle maker did not work. Breakfast could of had more choices, for being an upscale hotel. We were upgraded to a room, VIP status with Hotels.com, however only breakfast for 1 not 2.

It was great. Clean, comfortable and staff was friendly.

I love it