It was great to have a full apartment to ourselves, but the check in process was a bit of a shambles. We hadn’t received the check in information and upon arriving at the property to find it unmanned, we had a lot of trouble calling the emergency number to connect with someone. About one hour later, we were in. The room itself was pleasant, but there is no cooling and the shower was luke warm, at best. We also noticed light coming from behind the robe at night and identified a small door in the bottom of the robe, which was disturbing. Turned out to be access to some pipes etc. The lift takes a long time and the voiceover is extremely loud.