Extended Stay America Suites - Portland - East

Explore Extended Stay America Suites - Portland - East
6.6
Pleasant
From 330 reviews
Cleanliness

7.4

Room Comfort

7.4

Service and Facilites

6.8

Traveler Reviews Extended Stay America Suites - Portland - East

Number of reviews per page
20
40
Top reviews
Thomas
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff was very kind however this hotel was disgusting, dirty, and completely unacceptable. The entire place smelled like wet dog, they had fans blowing down all the hallways to try and help but it was horrible. There were several "residents" sitting around the property in wheelchairs with IV drips and colostomy bags. I kicked actual dog crap that was in front of the lobby door ... I was so heated about the condition of the hotel I didn't see it.The room they checked us into was "supposed" to be out of service but apparently it was not. The shower was covered in pubic hairs and god knows what else, floors were disgusting. When we saw that, they switched us to a different room which was "better" but the bed sheets were stained and gross. We then went and found another hotel and got a refund. This property is a catchall for the homeless, and people that don't have identification (non-english speaking sent there for a "job" with no proper ID). Again, the staff was kind and as helpful as they could be ... but this property is a literal circus. 1000 times over do NOT recommend.
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Engela
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel had a strange smell when we walked in but it wasn’t too bad. Once we got to the room, the smell was way worse. There was nothing we could to do help as it seemed it was coming from the vents themselves. The bathroom did not appear to have been cleaned. There was poop inside the toilet bowl and hair and pee stains on the rim.
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Caty
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

There’s a very loud military plane training place nearby. There are people living long term in the building who cooked up lots of different smells and made lots of different noises throughout the night. I saw either a spider or roach in my kitchenette. Not the worst place but overpriced for the quality
Jennifer
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The rooms and beds were comfortable but very basic accommodations-simple beds and linens, minimal toiletries provided. There was a kitchenette in each room but no utensils or plates/cups to be able to use it. Limited coffee breakfast with a few packaged snack items. Customer service was fine but staff was not overly friendly. Check in process was long and a little complicated as they asked for ID from everyone staying in the room. There are large numbers of people living there along with their many dogs. We used our room mostly to just sleep and it was fine for that.
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Prashanth
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Floors weren't mopped and it was very dirty to walk barefoot.
Gayle
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The floor in the room was super sticky, the bed was not like the pic showed was up on a metal frame, couldn’t get extra pillows, the recliner chair looked old, the arms of it on the end was all wore out. Just shady people in & out. Will not stay again!!!
Eduard
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

👍
Christian
icon-Business
Business
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

After checking out, money was stolen out of my account from this facility. I will never stay at an extended stay again. They have roaches and Megan gave the worst customer service I’ve ever experienced.
Zhong
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Let us check in before 3pm. Nice service from front desk. However, in the room, missing a lot of basic materials. Requested some from front desk. Noise from neighbor room at night. Good price and convenient location to I-84
Jazmin
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

me and my boyfriend went to portland for 2 days and the extended stay america suite was perfect. very quiet and relaxing. room was exactly what the pictures online showed. they make it as homey as possible. including a fridge, a stove/oven, a microwave , a sink, a queen size bed, a nice bathroom and a nice view from our room. would 100% recommend to anyone not from around the area. very comfortable and great!!
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Marshall
icon-Business
Business
4.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

This is a hotel that is more like a halfway house.. furniture was discussing. Peeling dirty vinyl on the chair. Party broke out at 3am. Dog barking and whining. Hallway carpet was disgusting. The entire hotel had one luggage cart. So it was being used so I had to haul my stuff from the parking lot in several trips. Office staff was nice enough. Breakfast was coffee and granola bar. Small muffins. I should have taken the clue from the name “extended stay”. Room had hair on my clean sheets. Learned my lesson.. won’t be back.. parking lot was full of trash. I put up with it because I was alone working out of town. Had I taken my family I would’ve demanded a full refund and found another hotel. A real hotel. .
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Josephine
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Parking lot with scattered debris
Maricela
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The odor of the hotel and room was terrible as well as the cleanliness. Thank you Expedia for your support!
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The first room we were assigned at check in was in terrible condition and reaked of cigarette smoke. I spoke with the counter person, and the manager, and they were able to reassign us to another room that was spotless. The beds are hard and the sheets were rough, but with medical & dietary restrictions, having the kitchen when I travel is a must.
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Kim
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

The rooms are very clean with everything you need, we had a refrigerator and cook top, very handy! Beds are comfy and staff was professional and accommodating. I booked several rooms for my family for a graduation and everything was exactly as promised. We will use this hotel again whenever we are in the area.
LeAna
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

First room we got had a horrible smell, the woman at the front desk was very nice and was able to get us another room which didn’t smell as bad. Not really the hotels fault, but there were people being loud in the hallway all night.
ivonne
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Everything is great
Marlane
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Room was nice except I think a herd of elephants rented the room above me. Disappointed no hair dryer or coffee maker in room. States breakfast included but don't really consider instant oatmeal packets and nutrigrain bars as breakfast. Won't be staying here again, really disappointed that Quality Inn was turned into apartments!
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Norma
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Would stay again.
Charlotte
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Very nice this is my home away from home
Number of reviews per page
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