Overall Ratings & Reviews Ascott Jakarta

Traveloka (3,977)
Other sources (529)
8.7
Very Good
From 3,977 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.9

Meal

8.2

Location

9.0

Service and Facilites

8.8

People often mention about Ascott Jakarta
All
ระยะทางถึงใจกลางเมือง (39)
พื้นที่ในห้องพัก (39)
บรรยากาศ (37)
ห้องนอน (35)
ความเป็นมิตรของพนักงาน (34)
ความเป็นกันเองกับครอบครัว (33)
พื้นที่ในโรงแรม (33)
ห้องน้ำ (31)
การเข้าถึงบริการ (29)
สภาพแวดล้อม (28)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Ascott Jakarta

Number of reviews per page
20
40
Customer reviews
a***z
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 1 week(s) ago
The location is good. Nice place to stay. Easy access to the malls, Sederhana Nasi Padang, Thamrin, etc.
Find this review helpful?
n***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
5.4
/10
Reviewed 1 week(s) ago
Compared to other Ascotts, this one is old and dirty. Old carpets with visible dirt greeted us from the start of the check-in process. The standard receptionist tended to be unprepared (on standby), perhaps because we checked in early in the morning. And she was coughing (she tried to hold back her cough several times but couldn't), making the initial experience quite lacking. The room is spacious, cold, and has an old vibe. Some appliances use three-prong plugs (iron, water heater), and these are only available in the room. There are none in the kitchen or living room. The electric stove didn't work. The hot water dispenser didn't work, but after reporting it, it was quickly replaced. The restaurant is small. It can't accommodate breakfast guests. At 8:30, many guests had to wait on the waiting list, including us. There aren't many food options. The taste is standard. Plus: close to the GI
Read More
Translated by Google Icon
See original
Find this review helpful?
M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 9 week(s) ago
Location is perfect. Just nearby the Thamrin Mall, Plaza Indonesia, and Grand Indonesia Mall. Just walk around 5 minutes like that.
Find this review helpful?
Profile Picture
Thomas j. v. t.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Holidays with family become memorable and fun
Translated by Google Icon
See original
1 people find it helpful
K***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Amazing, close to Gandaria City (in front of). I got free upgrade to 2 bedroom
1 people find it helpful
l***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
There's no place to dry clothes. But a washing machine is provided. 🥴🥴🥴 We'll try.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Had an amazing time staying at the 2 BR. Clean, helpful staff.
1 people find it helpful
hasandi l.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Suitable for family groups. Located close to shopping centers.
Translated by Google Icon
See original
1 people find it helpful
j***5
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
The room was spacious, everything was clean from floor to bathrooms. The overall atmosphere was peaceful and well-maintained. I will definitely recommend this hotel to family and friends.
Find this review helpful?
N***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Very good and the place is also comfortable.
Translated by Google Icon
See original
Find this review helpful?
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 20 week(s) ago
We have been staying at this Ascott Thamrin a few times already. We are familiar with the locations, where you can either shop at expensive places like GI or Plaza Indonesia, or a cheaper place like Thamrin City. Options for food/restaurants are varied as well. Transportation is convenient at this location; you can go in many directions from the center of Jakarta, using, for example, MyBluebird, which can be trusted in such a huge city.
Read More
Find this review helpful?
M***a
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 22 week(s) ago
The place is clean, the downside is it's a bit scary
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
01 Aug 2025
Dear M*a. Thank you for your review. We regret to learn that there were shortcomings that made your stay less than pleasant. Furthermore, we sincerely hope to welcome you back again someday. Thank you. Best regards, Reza Aprilisia | Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.
Translated by Google Icon
See original
m***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 24 week(s) ago
Check-in was possible a few hours early. The family loved the spacious, clean living room, and proximity to Thamrin City and Grand Indonesia. Every time we visit Jakarta, it's always a favorite place to stay.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Jul 2025
Dear m*h, Thank you for your review. We are delighted to know that your stay was satisfactory, and that our cleanliness, facilities, location, and service met your expectations. We look forward to welcoming you back to Ascott Jakarta. Warmest Regards, Reza Aprilisia | Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.
Translated by Google Icon
See original
Sri Y.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
clean and comfortable...... .....................
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Sri Y, Thank you for your review. We look forward to welcoming you back to Ascott Jakarta. Warmest Regards, Reza Aprilisia | Assistant Guest Service Manager, Ascott Jakarta - The Ascott Limited - Indonesia.
Translated by Google Icon
See original
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.4
/10
Reviewed 25 week(s) ago
Stay was terrible, first room smelt terrible they didnt clean it even though they said they would. Safety box was broken, was moved to a different room afterwards but that also had the same terrible horrific smell. Issue after issue every day - over crowded do not book.
2 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear L***a, Thank you so much for taking all the time to write a review about your recent stay at Ascott Jakarta. Please do accept our sincere apologies in regard of the shortcomings which appear during your stay and created your stay did not meet your expectations. We also thanked you for your valuable feedback which we believe it will helps us to improves in further. We do hope that we can regain your trust and look forward to welcoming you back to Ascott Jakarta in the future. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Riana S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
We had a great time staying here, so thank you Ascott Jakarta.
1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Riana S, Thank you so much for your kind of review and rating given. We are looking forward to welcoming you back to Ascott Jakarta. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Very satisfied to stay at Ascott Jakarta
3 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Guest, Thank you so much for your kind rating and review given. We are looking forward to welcoming you back to Ascott Jakarta. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Lina O.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 27 week(s) ago
I have stayed at Ascott several times. The only thing lacking is 1, the breakfast menu which I think is boring because the menu is always the same and the taste is ordinary. Because of this, when I stayed yesterday, I only took the room. Other than that, all aspects of the hotel at Ascott are extraordinary in my opinion. That is also what makes me always come back to Ascott.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Jun 2025
Dear Lina O, Thank you so much for taking all the time to write a review about your recent stay at Ascott Jakarta. Please do accept our sincere apologies in regard of the other aspects which did not meet your expectations. Rest assure we have shared your feedback to the related Departments to ensure this will not re-occur in the future. We do hope that we can regain your trust and look forward to welcoming you back to Ascott Jakarta in the future. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
a***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 28 week(s) ago
In the city center, just walk to Thamrin, GI and CFD
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
22 Jun 2025
Dear a*a. Thank you very much for your review of Ascott Jakarta. We look forward to welcoming you back to Ascott Jakarta. Best regards, Reza Aprilisia |Asst. Guest Service Manager. Ascott Jakarta - The Ascott Limited - Indonesia.
Translated by Google Icon
See original
SYAHRIR R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
I didn't expect it to be this good🤩🤩
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear SYAHRIR R, We are glad to know that our services and facilities meet your expectations. Thank you so much for your kind of review and rating given. We are looking forward to welcoming you back to Ascott Jakarta. Kind regards, Reza Aprilisia |Asst. Guest Service Manager Ascott Jakarta - The Ascott Limited - Indonesia
Number of reviews per page
20
40