Somerset Grand Citra

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Overall Ratings & Reviews Somerset Grand Citra

Traveloka (1,936)
Other sources (226)
8.4
Very Good
From 1,936 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.0

Location

8.8

Service and Facilites

8.3

People often mention about Somerset Grand Citra
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Bedroom (23)
Accessibility (20)
Room Space (20)
Surroundings (19)
Staff Friendliness (19)
Bathroom (19)
Distance to City Center (18)
Family Friendly (17)
Hotel Area (17)
Ambiance (16)
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Traveler Reviews Somerset Grand Citra

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40
Customer reviews
Jamhari R.
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10.0
/10
Reviewed 1 week(s) ago
Friendly for place and service
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D***n
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Staycation
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9.1
/10
Reviewed 2 week(s) ago
This is not the first time, I already stayed here several times and it's always great. Really enjoy it, especially because the location is near the center and surrounded by good places, so it's easy to access.
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Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Thank you very much for your continued trust and for sharing such a wonderful review. We’re delighted to know that you always have a great experience staying with us and enjoy our convenient location near the city center. Your kind words truly motivate our team to keep delivering the best service for our loyal guests like you. We look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Dodi | Guest Service
John D.
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Staycation
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10.0
/10
Reviewed 5 week(s) ago
Maya & Nagib, great receptionist
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Accommodation's Reply
24 Oct 2025
Dear Mr. John D, Thank you so much for your kind words! We’re delighted to hear that Maya and Nagib made your stay enjoyable. Your appreciation will surely motivate them and the rest of our team to keep providing excellent service. We look forward to welcoming you again soon! Regards, Dodi | Guest Service
D***n
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Leisure
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9.4
/10
Reviewed 12 week(s) ago
Very spacious! The kitchen is quite complete! Clean and comfortable.
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1 people find it helpful
Accommodation's Reply
03 Sep 2025
Dear Valued Guest, Thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed the spacious room, well-equipped kitchen facilities, as well as the cleanliness and comfort during your stay. Your satisfaction is our greatest reward, and we look forward to welcoming you back again soon for another pleasant experience. Warm regards, Dodi Guest Service
E***i
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Leisure
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10.0
/10
Reviewed 14 week(s) ago
Good hotel apartment, very comfortable
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Accommodation's Reply
21 Aug 2025
Dear Valued Guest, Thank you for taking the time to share your review. We are delighted to know that you found our hotel apartment comfortable and enjoyable. Your kind words motivate us to continue providing the best service for all our guests. We truly look forward to welcoming you back for another pleasant stay in the future. Warm regards, Dodi Guest Service
N***a
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Staycation
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9.7
/10
Reviewed 18 week(s) ago
Great location. Great service. 👍
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Accommodation's Reply
20 Jul 2025
Dear Valued Guest, Thank you very much for your kind review! We’re delighted to hear that you enjoyed our great location and experienced excellent service during your stay. Your positive feedback truly motivates our team to keep delivering the best for our guests. We look forward to welcoming you back again soon for another pleasant experience. Warm regards, Dodi Guest Service
Evi I.
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Leisure
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9.7
/10
Reviewed 33 week(s) ago
very pleasant, and satisfied with the friendly and responsive front desk and staff service, a comfortable and recommended place for family stays..
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1 people find it helpful
Accommodation's Reply
29 Apr 2025
Dear Ms. Evi, Thank you very much for your positive review. We are very pleased to know that you are satisfied with the service from our front desk team and the friendliness and responsiveness of all staff. Your comfort during your stay is our top priority, and we are very happy that our place can be a comfortable and suitable choice for families. We look forward to your next visit and hope that your next experience will be as pleasant, if not better. Warm regards, Dodi. Guest Service
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T***a
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9.7
/10
Reviewed 37 week(s) ago
very nice to stay here
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Accommodation's Reply
27 Mar 2025
Thank you for your kind review! We’re delighted to hear that you had a pleasant stay with us. We look forward to welcoming you back in the future. See you again soon!
T***a
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Staycation
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10.0
/10
Reviewed 38 week(s) ago
very nice to stay here
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Accommodation's Reply
27 Mar 2025
Thank you for your kind review! We’re delighted to hear that you had a pleasant stay with us. We look forward to welcoming you back in the future. See you again soon!
F***h
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Staycation
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9.1
/10
Reviewed 41 week(s) ago
Super good! Great things ahead!
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Accommodation's Reply
12 Feb 2025
Dear Guest, Thank you for your kind words! We’re thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to welcoming you back for even more amazing stays in the future! Best regards, Dodi Guest Service Manager
Ryan P.
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Staycation
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9.1
/10
Reviewed 43 week(s) ago
First time trying staycation here. The staff is very friendly, especially the frontdesk mas eka is very helpful. Will definitely come here again next time
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1 people find it helpful
Accommodation's Reply
01 Feb 2025
Dear Mr. Ryan, Thank you for choosing our hotel for your first staycation! We’re delighted to hear that you had a great experience and that our staff, especially Eka at the Front Desk, was helpful. We will be sure to share your kind words with him. We look forward to welcoming you back for another enjoyable stay. See you again next time! 😊 Best regards, Dodi Guest Service Manager
B***a
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Staycation
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9.4
/10
Reviewed 46 week(s) ago
Was here for a family staycation, happened to have other family members visit the apartment since they were nearby. Initially booked the 2 BR unit, but decided to stay in a bigger unit. The new unit was so convenient to accommodate our family. Thanks Sommerset Grand Citra, will definitely come back here...
4 people find it helpful
Accommodation's Reply
10 Jan 2025
Dear Sir/Madam, Thank you for choosing Somerset Grand Citra Jakarta for your family staycation and for taking the time to share your experience on Traveloka! We're delighted to know that the upgrade to a larger unit made your stay even more comfortable and convenient for your family gathering. Providing a home-away-from-home experience is always our goal, and it brings us great joy to hear that we were able to meet your expectations. Your kind words motivate us to continue delivering exceptional service. We can’t wait to welcome you and your family back for another memorable stay! Warm regards, Dodi Guest Service Manager
r***h
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Medical
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9.0
/10
Reviewed 47 week(s) ago
Comfortable and memorable stay at Somerset Hotel, but the food, especially the rice, is very hard and cannot be eaten by children, so please improve the quality of the food.
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1 people find it helpful
Accommodation's Reply
31 Dec 2024
Dear Sir/Madam, Thank you for taking the time to share your experience with us. We are delighted to hear that you found your stay at Somerset comfortable and memorable. However, we sincerely apologize for the inconvenience you faced regarding the food, especially the rice's quality. Please rest assured that your feedback has been shared with our culinary team, and we are taking immediate steps to improve the quality to better cater to all our guests, including children. We truly value your input, as it helps us enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Dodi Guest Service Manager
B***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 48 week(s) ago
Large room, and a quiet place with balcony. Location wise, near with a shopping mall, and many options for food and entertainment. Highly recommended.
1 people find it helpful
Accommodation's Reply
31 Dec 2024
Dear Sir/Madam, Thank you for taking the time to share your experience with us! We are delighted to hear that you enjoyed your stay, especially the spacious room, peaceful atmosphere, and the balcony. Our location is indeed a favorite among our guests, being so close to the shopping mall and a variety of dining and entertainment options. We're thrilled to know it added to your overall satisfaction. Your recommendation means the world to us, and we look forward to welcoming you back for another memorable stay in the future! Warm regards, Dodi Guest Service Manager
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Dinda M.
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Business
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9.7
/10
Reviewed 50 week(s) ago
The staff is very humble, very helpful. The room is clean and comfortable.
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Accommodation's Reply
08 Dec 2024
Dear Ms. Dinda, Thank you so much for your fantastic review and for giving us such a high score! 🌟 We are thrilled to hear that our staff’s friendliness and helpfulness made your stay enjoyable. Your kind words are a great motivation for our team. We're also delighted that you found our rooms clean and comfortable, as guest satisfaction is always our top priority. We look forward to welcoming you back for another wonderful stay. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Warm regards, Dodi Guest Service Manager
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Sim M. B.
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Business
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9.4
/10
Reviewed 51 week(s) ago
Very spacious apartment and enjoy my stay at the somerset
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Accommodation's Reply
03 Dec 2024
Dear Mr. Sim, Thank you for taking the time to share your kind review and for giving us such a wonderful score! 🌟 We're delighted to hear that you found our apartment spacious and appreciated the convenience of our services. It's always our pleasure to have you stay with us, and we’re thrilled that you continue to enjoy your visits. We look forward to welcoming you back for another fantastic stay soon! If there’s anything we can do to make your next experience even better, please don’t hesitate to let us know. Warm regards, Dodi Guest Service Manager
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Sim M. B.
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Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
Always enjoy my stay at somerset, room is spacious and very close to malls
1 people find it helpful
Accommodation's Reply
30 Nov 2024
Dear Mr. Sim, Thank you for sharing your wonderful review! We’re thrilled to hear that you always enjoy your stays with us. Our spacious rooms and convenient location near the malls are indeed designed to make your stay as comfortable and enjoyable as possible. Knowing that you appreciate these aspects truly motivates us to continue delivering exceptional experiences. We can’t wait to welcome you back to Somerset soon. If there’s anything we can do to make your next stay even more memorable, please don’t hesitate to let us know. Warm regards, Dodi Guest Service Manager
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Sim M. B.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
Always enjoy my stay at somerset
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Accommodation's Reply
30 Nov 2024
Dear Mr. Sim, Thank you for sharing your wonderful review! We’re thrilled to hear that you always enjoy your stays with us. We can’t wait to welcome you back to Somerset soon. If there’s anything we can do to make your next stay even more memorable, please don’t hesitate to let us know. Warm regards, Dodi Guest Service Manager
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Sim M. B.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
Very spacious apartment and close to shopping malls, always enjoy my stay
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Accommodation's Reply
02 Dec 2024
Dear Mr. Sim, Thank you for taking the time to share your kind review and for giving us such a wonderful score! 🌟 We're delighted to hear that you found our apartment spacious and appreciated the convenience of our location near shopping malls. It's always our pleasure to have you stay with us, and we’re thrilled that you continue to enjoy your visits. We look forward to welcoming you back for another fantastic stay soon! If there’s anything we can do to make your next experience even better, please don’t hesitate to let us know. Warm regards, Dodi Guest Service Manager
Nadia R. S.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 53 week(s) ago
Cozy, comfortable and very strategic location
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Accommodation's Reply
19 Nov 2024
Dear Nadia, Thank you so much for your fantastic rating and for taking the time to share your kind words about your stay with us. We are delighted to hear that you found our hotel cozy, comfortable, and strategically located. Your satisfaction is our top priority, and knowing that we could contribute to a positive experience during your stay truly means a lot to us. We hope to welcome you back again soon for another enjoyable visit. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. Warm regards, Dodi Guest Service Manager
Number of reviews per page
20
40