Dear Valued Guest, Thank you for taking the time to share your experience. We’re delighted to know that you found our staff friendly and helpful, and that your room was comfortable for your stay. It’s also wonderful to hear that you enjoyed our breakfast offerings and the variety available. We’re glad our convenient location near KLCC made exploring the city easy for you. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable stay. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Albert, Thank you for the wonderful review. We’re delighted to hear that our service, cleanliness, facilities, and location made your stay a great one. Your recommendation means a lot to us, and we look forward to welcoming you back soon. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for sharing this with us. We truly understand how stressful it is to misplace something as important as a passport, and we’re very sorry for the worry this situation has caused you. Please be assured that our team follows strict lost-and-found procedures. All rooms are thoroughly checked after each check-out, and any item found—especially critical documents like passports—is immediately logged and secured at our reception. After reviewing the records and reconfirming with our housekeeping team, we regret to inform that no passport was found in the room you stayed in. Thank you once again for bringing this to our attention, and we truly hope your situation is resolved smoothly. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you so much for choosing to stay with us at Hotel Maya Kuala Lumpur, and for taking the time to share your experience. We’re truly glad to know you enjoyed your visit. It’s always encouraging to hear that our efforts to provide a welcoming and comfortable stay are appreciated. Whether it’s the service, the location, or the little touches along the way, we hope we made your time in Kuala Lumpur a memorable one. We look forward to welcoming you back whenever your travels bring you our way again. Warmest regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for your kind review. We’re glad you found our hotel to be a great value for its location in the heart of Kuala Lumpur. Providing a comfortable stay at a reasonable price is something we take pride in, and we’re happy it met your expectations. We hope to have the pleasure of welcoming you again soon. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for your kind feedback. We’re delighted to know you found your stay enjoyable and our location convenient for exploring Kuala Lumpur. We look forward to welcoming you again soon. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for sharing your experience with us. We’re delighted to know that you enjoyed our convenient location near KLCC as well as the variety offered in our breakfast selection. Your kind words truly encourage our team. We look forward to welcoming you again for another pleasant stay. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our convenient location and the warm hospitality of our reception team. At the same time, we sincerely apologise that the room cleanliness did not meet your expectations. Please rest assured we have shared your comments with our Housekeeping team, and closer supervision will be conducted to ensure higher consistency in maintaining our rooms. Your feedback is truly valuable in helping us improve, and we hope to have the opportunity to welcome you back for a more seamless stay. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We are glad to know that you enjoyed the cleanliness of your room and our convenient location close to KLCC. However, we deeply apologise for the disappointment you experienced during check-out regarding the parking charges. Please allow us to clarify — in-house guests are entitled to complimentary basement parking, but once validation is completed at our reception, the vehicle must exit within 15 minutes. If the exit is delayed beyond that timeframe, the system will automatically impose charges, and unfortunately, this is beyond our control. We regret if this policy was not communicated to you more clearly and especially if the way it was explained by our team came across as dismissive. This does not reflect the service standards we strive to uphold, and your experience has been highlighted for immediate attention and improvement. We truly value your patronage and are sorry that this final impression overshadowed an otherwise pleasant stay. We hope to have the opportunity to welcome you back and provide a more seamless and positive experience in the future. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for celebrating your special occasion with us. We are truly delighted to know that our small gesture added a thoughtful touch to your anniversary and that your stay with us was pleasant. It was our pleasure to host you on such a meaningful day, and we look forward to welcoming you back again for more memorable moments at Hotel Maya Kuala Lumpur. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to know that you enjoyed our strategic location, breakfast buffet, and hotel facilities during your stay. At the same time, we truly regret that traffic noise from outside affected the comfort of your room, even at a higher floor. We fully understand how important a restful sleep is for our guests. Please be assured that we are exploring practical solutions to minimise sound intrusion. While some of the soundproofing demonstrations we have trialled have not shown significant improvement, we are committed to finding effective measures to address this concern. Your comments are very much appreciated, and they help guide us in improving both our facilities and services. We hope to have the chance to welcome you back for a more comfortable stay in the future. Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Raihan, Thank you for taking the time to share your thoughts with us. We're delighted to know that our central location added value to your stay—being just steps away from Kuala Lumpur’s top attractions is something many of our guests truly appreciate. It’s always encouraging to receive positive feedback, and we’re grateful for your kind words. We hope to have the pleasure of welcoming you back to Hotel Maya Kuala Lumpur in the near future. Warmest regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Valued Guest, Thank you so much for your kind feedback and for choosing Hotel Maya Kuala Lumpur! We’re thrilled to know that you enjoyed a comfortable stay and found our location, soundproof rooms, and convenient parking to your liking. It’s also wonderful to hear that our team’s friendliness left a positive impression. Your intention to return truly means a lot to us. We look forward to welcoming you back on your next trip to KL! Warm regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Thank you so much for choosing to stay with us at Hotel Maya Kuala Lumpur, and for taking the time to share your experience. We’re truly glad to know you enjoyed your visit. It’s always encouraging to hear that our efforts to provide a welcoming and comfortable stay are appreciated. Whether it’s the service, the location, or the little touches along the way, we hope we made your time in Kuala Lumpur a memorable one. We look forward to welcoming you back whenever your travels bring you our way again. Warmest regards, Belle Marketing Communications Executive Hotel Maya Kuala Lumpur

Dear Teddy, Greetings from Hotel Maya Kuala Lumpur City Centre. Thank you for sharing your review regarding your stay. Regarding the issues mentioned with the noises, perhaps it would be wise for you to bring your own earplugs. Once again, we hope to welcome you back for another improved experience. Yours sincerely, Hotel Maya Kuala Lumpur.

Dear Guest, Greetings from Hotel Maya Kuala Lumpur City Centre. Thank you for sharing your review regarding your stay. It was a pleasure to have you appreciating our cleanliness standards in our rooms! We hope you had an extraordinary experience there with the thanks to our staff serving you with all the comforts like the delicious food there! Once again, we hope to welcome you back for another amazing experience. Safe travels ahead! Yours sincerely, Hotel Maya Kuala Lumpur.

Dear Guest, Greetings from Hotel Maya Kuala Lumpur City Centre. Thank you for sharing your review regarding your stay. It was a pleasure to have you appreciating our strategic location which was very convenient! We hope you had an extraordinary experience there! Once again, we hope to welcome you back for another amazing experience. Safe travels ahead! Yours sincerely, Hotel Maya Kuala Lumpur.

Dear Guest, Greetings from Hotel Maya Kuala Lumpur City Centre. Thank you for sharing your review regarding your stay. It was a pleasure to have you appreciating our strategic location which was very convenient! We hope you had an extraordinary experience there with the delicious food served here! Once again, we hope to welcome you back for another amazing experience. Safe travels ahead! Yours sincerely, Hotel Maya Kuala Lumpur.

Dear Hoarau, Greetings from Hotel Maya Kuala Lumpur City Centre. Thank you for sharing your review regarding your stay. It was a pleasure to have you appreciating our strategic location which was very convenient for you when travelling! We hope you had an extraordinary experience there thanks to the efficient service delivery you have witnessed! Once again, we hope to welcome you back for another amazing experience. Safe travels ahead! Yours sincerely, Jerry Tong, Communications Officer

Dear Uci, Greetings from Hotel Maya Kuala Lumpur City Centre! We are pleased to hear your compliment from guests including you who mentioned our quality cleanliness standards! We hope our staff have made your stay comfortable! Once again, we also like to thank you for your suggestions for improvement. We hope to welcome you back for another amazing experience. Safe travels ahead! Yours sincerely, Jerry Tong, Communications Officer