Dear Valued Guest, Warmest greetings from the Aston Ketapang City Hotel! Thank you very much for your kind review! We are thrilled to hear your great feedback describing us as a 'good hotel and friendly staff.' Your praise is the greatest motivation for us to consistently provide the best service. We look forward to welcoming you back to Aston Ketapang City Hotel. See you soon! Warmest regards, Rahmat A. Santoso General Manager

Dear Guest, Aston Ketapang City Hotel would like to extend our sincere gratitude for choosing to stay at Aston Ketapang City Hotel and for your attention. We sincerely apologize for the inconvenience caused by the slow Wi-Fi signal and the oil stains on the room floor. The hotel has forwarded this complaint to the housekeeping team for further thorough cleaning of the room floor. We have also forwarded the complaint to the technician team to thoroughly check the Wi-Fi signal at all times and coordinate with the relevant service provider regarding the stability of the internet network as soon as possible. We sincerely hope to serve you better during your next stay. Thank you! Best regards, Rahmat A. Santoso General Manager

Dear Aston Ketapang City Hotel guests, We sincerely apologize for the disappointment caused by the inability to accommodate your request for a non-smoking room. Despite our limited availability, we should have prioritized your special request. We will immediately improve the accuracy of our systems and reservations team to prevent this from happening again. We sincerely appreciate your understanding and look forward to welcoming you back for a better experience. We wish you and your family good health and prosperity! Sincerely, Rahmat A. Santoso, General Manager

Dear Mr. Dian N., Warmest regards, Aston Ketapang City Hotel. We sincerely appreciate your kind rating and comments after your stay at Aston Ketapang City Hotel. It means so much to us to hear you say, "This hotel is nice and the staff are friendly." For us, the service you receive is like welcoming our own family. Thank you for being a part of Aston Ketapang's sweet story. We look forward to welcoming you and your family back soon. Sincerely, Rahmat A. Santoso, General Manager

Dear Mr. Muhammad R., Warm greetings from Aston Ketapang City Hotel. Thank you very much for choosing to stay with us and for taking the time to share your experience. We are very grateful for your appreciation for the comfort of our rooms and the friendliness of our staff. This compliment is our main motivation for the Aston Ketapang family! However, we apologize for the inconvenience you experienced due to the extremely hot air conditioning in your room. We understand that air conditioning is the most comfortable thing to do, so we sincerely apologize! We have requested our engineering team to inspect and maintain the air conditioning in both the rooms and surrounding areas as soon as possible, and to carry out regular maintenance on the air conditioning. We hope this inconvenience will not deter your sincere desire to return and visit us again. We sincerely hope to welcome you back in a more relaxed atmosphere. Warmest wishes to Mr. Muhammad R. and family! Best regards, Rahmat A. Santoso General Manager

Dear Bapak Morgan M. Salam hangat dari Aston Ketapang City Hotel! Reading your review about "2nd floor terrace coffee facing the main road, that's an ideal place for relaxing time then" truly made our hearts bloom. Thank you so much! We are thrilled to know that you have found the ideal spot for your relaxation time. Your attention to and care for the details of our facilities show how much a sense of 'belonging' you have toward this hotel, and this touches and humbles us deeply. We will always maintain the 2nd-floor coffee terrace as a place full of peace, awaiting your next relaxation moment. We wish you continued health and happiness. We look forward to seeing your smile on your next visit. Warmest Regards, Rahmat A. Santoso General Manager

Ms. Morgan M.S. Warmest regards, Aston Ketapang City Hotel! We are so pleased that you felt at home with us (an excellent hotel), especially after comparing your experience elsewhere (we are sorry to hear about the truly bizarre night!). Ms. Morgan, you are not just a guest, you are part of the Aston Ketapang family. We are committed to providing you with the comfort you need at all times, and your appreciation is a testament to our continued efforts. Thank you so much for your invaluable loyalty, Ms. Morgan. We look forward to welcoming you back again! Best regards, Rahmat A. Santoso General Manager

Dear Mr. Morgan M. S. Warmest greetings from the Aston Ketapang City Hotel. Truly remarkable! For the best support you have given to Aston Ketapang City Hotel, "Totally comfortable ladies/gentlemen" is a highly valued appreciation for us. Your sincere expression of comfort is a real proof of our efforts in creating an atmosphere full of warmth, and we greatly appreciate your concern in sharing this experience with our team. Our heartfelt thanks for your continuous support from Pak. Morgan into the entire Aston Ketapang City Hotel team! Sincerely yours, Rahmat A. Santoso General Manager

Dear Mr. Morgan M.S., Aston Ketapang City Hotel would like to extend our warmest wishes to you! Thank you very much for your kind words, “This has been a wonderful place for a long-term stay”, which have truly impressed all of us at Aston Ketapang City Hotel. We are very grateful that our hotel has become a valuable place for extended stays. Your sincere care and appreciation are the driving force behind all our staff. We hope that every day you stay with us, you will receive the comfort you need. We always look forward to your return, and we will always cherish this pleasure and welcome you as part of our family. See you soon! Best regards, Rahmat A. Santoso General Manager

Dear Rita, Warmest regards, Aston Ketapang City Hotel! Thank you very much! We are honored that Aston Ketapang City Hotel is your first choice whenever you visit Ketapang. We highly appreciate your loyalty! May Rita and her family be blessed with good health and happiness always. Best regards, Rahmat A. Santoso General Manager

Dear Morgan M.S, Warmest greetings from the Aston Ketapang City Hotel. Thank you so much for your generous feedback and extensive support! We are deeply grateful to hear that our Front Office team performed their hospitality duties so well and were very friendly and helpful; it was your insight that made their performance very good! We also truly appreciate your constructive advice regarding the need for better training in room maintenance for the related division. We will immediately follow up for a continuous training program to ensure our room's maintenance will meet the right standards. Indeed, thank you for helping us improve. We wish you every health and happiness for you and your family; see you again soon! Very best regards, Rahmat A. Santoso General Manager

Dear PT Agro S. F., Warmest regards, Aston Ketapang City Hotel Thank you very much for your compliment! We are very glad to know that your stay provided you with the comfort you needed. We look forward to serving you again and wish you the best of luck! Best regards, Rahmat A. Santoso General Manager

Dear Valued Guest, Warmest regards, Aston Ketapang City Hotel! Thank you very much for staying at Aston Ketapang! We are very pleased to know that you received the best service and hospitality from our staff. We will continue to improve this service for you. See you again soon! Best regards, Rahmat A. Santoso General Manager

Dear Morgan M.S., Warmest greetings from the Aston Ketapang City Hotel! Thank you so much for your fantastic review! We were absolutely thrilled to read your comment: "It's just great; hospitality traits are here in." Your consistent attention and warm care are the highest compliment our team could ever receive. Knowing that we continue to meet your needs, especially concerning our hospitality, means the world to us. We are deeply grateful for your continued loyalty and support. It is always a genuine pleasure to welcome you back. We look forward to seeing you again very soon! Sincerely yours, Rahmat A. Santoso General Manager

Dear Valued Guest, Warmest regards, Aston Ketapang City Hotel. Thank you very much for choosing to stay at Aston Ketapang City Hotel and for your positive review! We are delighted to hear that you enjoyed our “Beautiful Night View” and also thank you for your compliments about our team’s “Friendly Service”. Hospitality is the essence of service and we are honored that you experienced it yourself. We would like to express our gratitude to all our staff as our encouragement. We hope to welcome you back again soon. Wishing you and your family happiness! Sincerely, Assalamu'alaikum Santoso

Dear Mr. Morgan M.S, Warmest greetings to you! It's a fantastic review! We are so pleased to read your high praise, we are truly happy having you stayed in Aston Ketapang City Hotel. Thank you for recognizing our hotel as a great choice in town. Your valuable attention and genuine support are incredibly encouraging and we appreciate your empathy, more than words can say. As a valued repeater guest, your loyalty is our greatest reward. We can't wait to see you again soon! Warmest regards, Rahmat A. Santoso General Manager

Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for staying with us and receiving such excellent service from Aston Ketapang City Hotel. We greatly appreciate your review and the attention you have conveyed. We sincerely apologize if you felt uncomfortable at the beginning of your stay in Building 1 of the hotel, therefore we are currently implementing an ongoing maintenance program to ensure the same standard of comfort in all available room units. We are delighted! Overall, you enjoyed your stay in Building 2. We hope that on your next visit, the progress of our rejuvenation will be evident, and we are certainly happy to welcome you back. Sincerely, Rahmat A. Santoso. General Manager

Dear Mr. Morgan M.S, Warmest greetings from the Aston Ketapang City Hotel. Thank you very much for your wonderful feedback and for choosing to stay with us again! We were delighted to see your very best rating and your kind cares about our "Friendly and helpful staff." It means bigger to our team to know their efforts are making a positive impact on your experience. We are truly honored to have your continued support and loyalty. We are staying happy to look forward to welcoming you back for another excellent stay! Wishing you a very healthy with your loving family. Sincerely yours, Rahmat A. Santoso General Manager

Dear Mr. Morgan M. S Warmest greetings from the Aston Ketapang City Hotel! We all are thankful for your recent stay at the Aston Ketapang City Hotel. It was a genuine pleasure to have the opportunity to ensure your stay was as comfortable as you needed. We highly appreciate your attention and care in sharing to us. We hope to see you back soon, and please take care! Warmest regrads, Rahmat A. Santoso General Manager

Dear Mr. Morgan M. S, Warmest greetings from the Aston Ketapang City Hotel! Receiving your second review truly makes us happy and touched! It feels like getting wonderful news from a family member. We are so grateful that you chose us for a longer stay and found your experience here to be better than others. Your comment is the greatest compliment we could receive. Thank you very much for you cares! It is always an honor to serve you. We already miss having you around and sincerely hope to welcome you back soon as a valued member of the Aston Ketapang City Hotel family. See you back soon! Warmest regards, Rahmat A. Santoso General Manager