The person in charge seems new, so they need to confirm by phone with their superiors and others. There's only one officer. The others are waiting. Check-in time is delayed. Checked in after 45 minutes. Made to wait over an hour while the room is still being cleaned. Unprofessional. Excuse another customer for extra check-out time. Without considering the customer wanting to check in. This is their first time at this hotel. They were directed to go upstairs, but it wasn't ready. There were no sarongs. The staff were confused. Hopefully, a hotel of this size in Manado can improve its service standards.

Good air circulation Additional facilities like the gym are okay Only the swimming pool isn't very clean

Bathrobes must be requested from the hotel staff, they are not available in the room.

The staff is very friendly, the view of the hotel room is very good

This hotel is spooky. I felt uneasy as soon as I exited the elevator. The corridor air conditioner wasn't working, and the air was stuffy. The room was poorly maintained and looked like it hadn't been occupied in a long time. The furniture was broken, and the soap and shampoo were two years out of date. The air in the room was uncomfortable. I asked for a room change three times, but was only given a replacement room on the same floor. All of them were uncomfortable, and I could definitely tell something was wrong. After someone knocked on the wall, I immediately checked out and didn't want to stay.

The room curtains are torn, the walls are cracked, the trash can is made of plastic, the room equipment is lacking, the breakfast is very simple, not like a five-star hotel, even below 4 stars, so that the hotel can be improved, collaborate with others to make it look comfortable,

🚫 Absolutely Horrible Experience, Never Again. Paid IDR 13 million+ for the worst hotel experience ever. Booked 3 rooms for 4 nights, but we ended up staying only 1 night, that’s how bad it was. We checked in very early in the morning, no staff at the entrance, no one to open the door or help with our luggage. After checking in, still no assistance at all, we had to roll all our suitcases ourselves up to the room. Here’s what went wrong: 1. Check-in experience: awful. No greeting, no service. 2. Air conditioner: broken. The room was boiling hot. I complained multiple times, but the lady receptionist (who was extremely rude) did absolutely nothing. 3. Reception service: shocking. When I politely asked for an extra key because I purposely left they ONLY one key that they gave inside the room, didnt take it out from the plug so the room can be cold with the aircon on, but guess what, it didnt. I slept sweeting, the room still very hot. but holy moly, so very rude, the receptionist snapped at me, saying, “Kalau depe kartu ilang torang charge 50 ribu!!” with a visibly annoyed face. Totally unprofessional. 4. Toilet: couldn’t be flushed. 5. Room: smelled terrible. 6. Bed: itchy and uncomfortable. 7. Facilities: old, worn-out, and supposedly under renovation. (We were only told this after checking out via text from the sales team.) 8. Housekeeping: disgusting. They threw items into the toilet and didn’t even bother to clean up. 9. I put the DND sign but hello, they knock the door so harshly anyways to ask if I want to clean the room. We checked out the very next day, couldn’t stand another night. 💬 Overall: The most disappointing and unprofessional hotel experience I’ve ever had. Don’t waste your money, stay anywhere else.

Good hotel with all the services provided, very satisfied.

Complete hotel facilities 👍👍👍

The staff was friendly, the room is so big and spacious. But the hotel is so old.

Spacious, clean rooms and a complete breakfast.

Spacious, clean rooms and a complete breakfast.

Spacious, clean rooms and a complete breakfast.

The cheapest 5 star hotel, location near the city, quiet hotel atmosphere, bright lights, clean hotel and rooms with spacious room sizes.

Everything is fine🎊 I was able to celebrate my birthday at Sintesa Peninsula, thank you so much. I'll come back again later 😍🥰

Affordable, quality, clean, comfortable, nice, cool, and full of sensation as well as safe privacy.

Have stayed here many times, always satisfied and want to stay again

got a room with a non-cold AC. I told the receptionist and a technician was called to check it, but the AC was still not cold. The room and hotel area were clean.

the staff is very friendly and very helpful

The hotel security on duty in the main lobby on April 7, 2025 at 13.15 was unfriendly, unprofessional, could only hold the door to open/close it, and did not care about hotel guests.