Dear Ms. Oa, Warmest regards, Hotel Santika BSD City – Serpong We sincerely thank you for sharing your wonderful experience with us through your Traveloka review during your recent stay. We apologize for any inconvenience you experienced regarding the cleanliness of our hotel. We would like to assure you that this did not meet our expectations. At Hotel Santika BSD City, we prioritize the comfort of our guests, guided by the values of an Indonesian home, and we will continue to strive for this. We sincerely hope to welcome you back soon and have the opportunity to visit BSD City again in the future. We will ensure that when you return to our hotel, you will have a memorable experience. Sincerely, Faye Hajri General Manager