Hotel Santika BSD

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Overall Ratings & Reviews Hotel Santika BSD

Traveloka (4,607)
Other sources (91)
8.4
Very Good
From 4,607 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about Hotel Santika BSD
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Staff Friendliness (51)
Taste (45)
Variety (43)
Accessibility (42)
Surroundings (40)
Ambiance (37)
Bedroom (37)
Hotel Area (35)
Bathroom (33)
Distance to City Center (32)
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Traveler Reviews Hotel Santika BSD

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40
Customer reviews
Okky S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 20 hour(s) ago
The staff is very friendly and helpful, the location is very strategic and has direct access to the Teras Kota BSD mall... so you can eat and do fun activities
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 hour(s) ago
I always stay at this hotel, the hotel is old but still ok, just need to pay attention to the cleanliness of the sheets, towels, bathroom area, the added value is the breakfast has many variations and is always delicious
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
the hotel staff is very friendly, the room is clean
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G***t
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Connected to the mall, so it's easy to find food
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Accommodation's Reply
03 Dec 2025
Dear G*t, Warmest regards, Hotel Santika BSD City – Serpong We would like to extend our sincere thanks for taking the time to write a review of Nida’s memorable experience on Traveloka during your recent stay at our hotel. We are so glad you had a great time at our hotel and your feedback will always be a positive driving force for us to provide the best service. We will continue to maintain and improve the quality of our services including our facilities, staff friendliness and food for all our guests at Hotel Santika BSD City. We do hope to welcome you back soon for your visit to BSD City. We will make sure that your return visit will be an unforgettable experience. Sincerely, Faye Hajree General Manager
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P***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The room was comfortable, clean, and easily accessible. Thank you, HS.
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Accommodation's Reply
03 Dec 2025
Dear Mr. P*y, Warmest regards, Hotel Santika BSD City – Serpong We would like to extend our sincere thanks and appreciation for your kind review of your memorable experience via Traveloka during your stay at our hotel. At Hotel Santika BSD City, we prioritize the comfort of our guests in true Indonesian home-style. We are delighted that you were satisfied and comfortable with our hotel’s facilities and services, as well as our strategic location. We do hope to welcome you back soon for your future visit to BSD City. We are sure that your return to our hotel will be a memorable one. Sincerely, Faye Hajri General Manager
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O***a
icon-Business
Business
icon-origin-TRAVELOKA
8.9
/10
Reviewed 3 week(s) ago
Good location. Cleanliness needs improvement. Rooms sometimes smell. Bathrooms are sometimes dirty. I've stayed here several times for business trips.
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Accommodation's Reply
03 Dec 2025
Dear Ms. Oa, Warmest regards, Hotel Santika BSD City – Serpong We sincerely thank you for sharing your wonderful experience with us through your Traveloka review during your recent stay. We apologize for any inconvenience you experienced regarding the cleanliness of our hotel. We would like to assure you that this did not meet our expectations. At Hotel Santika BSD City, we prioritize the comfort of our guests, guided by the values of an Indonesian home, and we will continue to strive for this. We sincerely hope to welcome you back soon and have the opportunity to visit BSD City again in the future. We will ensure that when you return to our hotel, you will have a memorable experience. Sincerely, Faye Hajri General Manager
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Muhammad M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Close to the mall, easy to find food
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Accommodation's Reply
03 Dec 2025
Dear Mr. Muhammad, Warmest regards, Hotel Santika BSD City – Serpong We would like to extend our sincere thanks for taking the time to write a review regarding your recent stay at our hotel via Traveloka. At Hotel Santika BSD City, we prioritize the comfort and convenience of our guests, offering a truly authentic Indonesian home-away-from-home experience. We are delighted that you enjoyed our hotel’s facilities and services, as well as our strategic location. We look forward to welcoming you back soon for a future visit to BSD City. We are confident that your return to our hotel will be a memorable one. Sincerely, Faye Hajri General Manager
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M***d
icon-origin-TRAVELOKA
7.1
/10
Reviewed 4 week(s) ago
The room provided to me (queen bed).. . Floor not good...Access Key system not working good..
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Accommodation's Reply
20 Nov 2025
Dear M*d, Warmest regards, Hotel Santika BSD City – Serpong We sincerely thank you for taking the time to write a review on Traveloka. We apologize for the inconvenience you experienced during your stay at our hotel and your feedback will always be a positive driving force for us to provide the best service. We will continuously improve the quality of our services, including our facilities, our staff friendliness, and our food for all our guests at Hotel Santika BSD City. We do hope to welcome you back soon and are sure that when you return to our hotel, you will have an unforgettable experience. Sincerely, Faye Hajree General Manager
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REY S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
very good service but the property needs updating and the shower in the bathroom needs replacing/repairing
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Accommodation's Reply
18 Nov 2025
Dear Mr. Ray S., Warmest regards, Hotel Santika BSD City – Serpong We sincerely thank you for taking the time to write a review on Traveloka. We apologize for the inconvenience you experienced during your stay at our hotel and your feedback will always drive us to provide the best service. We will continuously improve the quality of our services, including our facilities, our staff friendliness and our food for all our guests at Hotel Santika BSD City. We do hope to welcome you back soon and are sure that when you return to our hotel, you will have an unforgettable experience. Sincerely, Faye Hajree General Manager
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M***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room was clean, comfortable, the hotel staff was very friendly and helpful.
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Accommodation's Reply
17 Nov 2025
Dear M*o, Warmest regards, Hotel Santika BSD City – Serpong We sincerely appreciate your sharing your wonderful experience via Google Reviews during your stay at our hotel. We are so glad you had a great time at our hotel. Your feedback is always a positive driving force for us to provide the best services. We will continuously maintain and improve the quality of our services, our facilities, our staff friendliness and our food for all our guests at Hotel Santika BSD City. We do hope to welcome you back soon for your next visit to BSD City. We will make sure that when you return to our hotel, you will have a memorable experience. Sincerely, Faye Hajree General Manager
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O***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
A comfortable place because it is connected to Tera Kota Mall, so it's easy to find food.
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Accommodation's Reply
06 Nov 2025
Dear O*y, Warmest regards, Hotel Santika BSD City – Serpong We would like to extend our sincere thanks for taking the time to write an online review about your recent stay at our hotel. We are so glad you had a great time and your feedback will always drive us to provide the best service. We will continuously improve the quality of our services, our facilities, our staff friendliness and our food for all our guests at Hotel Santika BSD City. We do hope to welcome you back soon for your visit to BSD City. We will make sure that your return visit will be a memorable one. Sincerely, Faye Hajree General Manager
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J***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Very good location. Clean and comfortable hotel. Breakfast so many variants.
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Accommodation's Reply
03 Nov 2025
Dear Mr/Mrs J**i Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us in review from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
S***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The hotel staff was not only friendly but also very helpful when I had a problem. It was truly an unforgettable experience. When I had a problem, the staff quickly took action and solved it. Thank you, Santika BSD.
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1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Sir/Madam, S*a, Warmest regards, Hotel Santika BSD City – Serpong We would like to extend our sincere thanks for taking the time to write a review about your recent stay at our hotel via Traveloka. We are truly honored that you had a great time at our hotel. Your feedback will always be a driving force for us to provide the best services. We will continuously improve the quality of our services including our facilities, staff friendliness, and food for all our guests at Hotel Santika BSD City. We do hope to welcome you back soon for your visit to BSD City. We will make sure that your return visit will be a memorable one. Sincerely, Faye Hajree General Manager
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J***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Very nice hotel, many variants of foods. Clean hotel.
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Accommodation's Reply
30 Oct 2025
Dear Mr/Mrs J**i, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for rating us and do the review our Hotel in Traveloka from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best services to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City. We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel. Best Regards, Fay Hajri General Manager
Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Got a room on the 5th floor. The door handle was a bit problematic. Overall, this hotel was okay. Close to great restaurants in BSD.
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1 people find it helpful
Accommodation's Reply
30 Oct 2025
Dear Mr/Ms. Y*i, Hotel Santika BSD City – Serpong, Warmest regards, We would like to extend our sincere thanks and appreciation for your kind review of your memorable stay at our hotel via Traveloka. We are so glad that you had a great time with us. Your feedback is what drives us to always strive to provide the best service. We will continuously improve the quality of our services including our facilities, staff friendliness and food for all our guests who visit Hotel Santika BSD City. We do hope to welcome you back soon. We are sure that your return to our hotel will be a memorable one. Sincerely, Faye Hajree General Manager
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Indah W.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Everything is good, good environment, strategic location, food is all okay.
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1 people find it helpful
Accommodation's Reply
23 Oct 2025
Dear Mr. Indah W., Warmest regards, Hotel Santika BSD City – Serpong. We would like to extend our sincere thanks and appreciation for your kind review of your memorable experience via Traveloka during your stay at our hotel. We are so glad that you had a great time at our hotel and your feedback will always be a positive driving force for us to provide the best service. We will continuously maintain and improve the quality of our services, including our facilities, our staff friendliness and our food for all our guests at Hotel Santika BSD City. We do hope to welcome you back soon for your visit to BSD City. We will make sure that your return to our hotel will be a memorable one. Sincerely, Faye Hajri, General Manager
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Indah W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Nice, comfortable, beautiful hotel.
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Accommodation's Reply
16 Oct 2025
Hotel Indah W Santika BSD City would like to extend our warmest regards to Hotel Indah W Santika BSD City. Thank you for sharing your memorable experience with us through your online review during your stay. We are very pleased that you enjoyed your stay at our hotel. Your valuable feedback is an inspiration for us to continue to provide high quality services. We will continue to maintain and improve the quality of our services, facilities, staff friendliness and food options for all our guests who stay at Hotel Santika BSD City. We hope to see you again soon when you return to BSD City. We will do our best to make your next stay a memorable one. Thank you! General Manager Pei Hajiri
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D***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
almost everything is okay, maybe the food could be more varied.
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Accommodation's Reply
13 Oct 2025
Dear Mr./Mrs. D*a, Warm greetings from Hotel Santika bsd city – Serpong. We would like to thank you and greatly appreciate your willingness to review your memorable experience on Traveloka review during your stay at our Hotel. We are happy to hear that you had a good experience during your stay at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors to Hotel Santika bsd city. We look forward to welcoming you back in the near future on your next visit to bsd city. We will ensure that when you return to our hotel you will have a memorable experience. Sincerely, Fay Hajri. General Manager.
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D***t
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Stayed 3 nights for the Hospital Expo agenda at ICE BSD, it was quite pleasant to be able to stay here, comfortable and without any problems, the breakfast was also okay, thank you.
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1 people find it helpful
Accommodation's Reply
13 Oct 2025
Dear Mr./Mrs. D*t, Warm greetings from Hotel Santika bsd city – Serpong. We would like to thank you and greatly appreciate your willingness to review your memorable experience on Traveloka review during your stay at our hotel. We are delighted to hear that you had a good experience during your stay at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors of Hotel Santika bsd city. We look forward to welcoming you back in the near future on your next visit to bsd city. We will ensure that when you return to our hotel you will have a memorable experience. Sincerely, Fay Hajri. General Manager
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Mardi W.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Comfortable rooms, complete and delicious breakfast, connected to shopping centers
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Mr. Mardi, Warm greetings from Hotel Santika bsd city – Serpong. We would like to thank you and greatly appreciate your willingness to review your memorable experience on Traveloka review during your stay at our Hotel. We are delighted to hear that you had a good experience during your stay at our hotel, of course your comments will be a positive motivation for us to always provide the best service. We will continue to maintain and improve the quality of our services both in terms of facilities, staff friendliness, food dishes for all visitors of Hotel Santika bsd city. We look forward to welcoming you back in the near future on your next visit to bsd city. We will ensure that when you return to our hotel you will have a memorable experience. Best regards, Fay Hajri. General Manager.
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Number of reviews per page
20
40