Rude staff

I contacted the hotel a day in advance to reconfirm my reservation. When I arrived at 5 PM to check in, the front desk staff appeared concerned and contacted the manager. The manager informed me that there was an issue with my room and that I would be relocated to another hotel — the Residence Inn — located 2 km from Skanderbeg Square. I declined, as I had specifically chosen this hotel for its walking distance to tourist attractions. The staff member then said the only available option was to stay in an apartment next door for one night, with a proper room available the following day. He offered a partial discount, charging €100 instead of €119 for the two-night stay. Unfortunately, the apartment was in poor condition: visible water damage, a leaking air conditioner, and outdated furnishings. Two hours later, I contacted Expedia support, who then called the hotel to request a refund. The hotel refused, falsely claiming I had checked in 10 hours early (it was actually just 2 hours) and that they offered a 50% discount for that night. The next morning, I was moved to a proper room, which was beautiful, and the morning staff were very pleasant. Sadly, the manager was arrogant and dishonest. This was most likely a case of overbooking. I wouldn’t go again, because of the management attitude. It’s too bad because the hotel location is perfect.

Nice little hotel for a few days in Tirana, nothing fancy but rooms a good size and bathroom clean. Breakfast downstairs and nice small selection, with option for fried eggs. Close walking distance to a lot of key tourist things and the mall.

Perfect location - walkable to all the sites and shopping. Friendly, helpful staff. Highly recommend!

The hotel is perfectly positioned down a quiet side street away from the traffic of Tirana. Yet a slow 7 minute stroll brings you to the centre of Tirana and the joys of the city. The hotel is decorated as the name would suggest in old style with the restaurant looking like you've stepped back into medieval times. The only negative is that on arrival we had to put our top sheet on and grab the duvet from the wardrobe. Then the following day had to do the same as the maid had removed it. Otherwise, you can't go wrong with choosing this place.

Property was very nice, quiet, walkable to places. Very safe area and building. Highly recommended

Old fashioned building with plenty of charm. Friendly staff. Good quality breakfast provided. Air- con in room was bit noisy, apart from that it was a good value hotel.

Lovely little stay for a city break. Location is the best feature along with the helpfulness of the staff.Arta is a credit to the business a lady on the front desk nothing is too much trouble! It is a quirky boutique feel accomadation in a listed building & small buffet breakfast so if your looking for Hilton modern decor & super size buffet breakfast this isn’t the place for you. But if you visit during the hot Summer months the Air Con is upto scratch and the distance to the air con shopping centre across the road your be glad you opted for this hotel

A tale of "good, bad, and ugly". GOOD - Location is excellent...minutes walk from airport bus stop, castle, and toptani mall; Room size was good; aircon worked well; acceptable selection of breakfast stuff; lady on reception was polite & helpful. BAD - "City view" was a view of the back of a solar boiler on the roof outside, glass in main unit was cracked; stained walls; paint drips on tiles; cleaner forgot to replace towells and toilet rolls multiple times. UGLY - Multiple lights and sockets hanging from walls by bare electrical wires; black mouldy seal around shower cubicle; sink cracked and not properly attached to wall; awful wi-fi which regularly cut-out/was unavailable for periods; rude evening front desk man whose answer to us raising issues was "i just work here".

Unfortunately, I would not recommend this hotel for the following reasons. I reserved 7 nights in a family room for a total of £441.59 to pay at the property. On check-in, I was asked to pay £515.30 which the hotel claimed was “tourist tax”. This is over £70 which is more than £5 per person, per night. Not only this, I also reserved their most expensive room which was the family room. I was given a stranded double. Upon complaining I was upgraded to the deluxe double room the next day. However the family room which I paid for was never given to me. After accepting my fate, the rest of the stay was okay. The shower had a smell which other people have mentioned in other reviews but apart from that. Everything else was good. The staff are kind and friendly and the breakfast is also okay. I wouldn’t say anything about this hotel is amazing. You get what you pay for. However I didn’t even get that.

The hotel needed a little TLC as some things were broken or worn. It didn't really affect my stay though. Staff were attentive and friendly, and breakfast was great.

Lovely place great location. Very helpful staff. Wonderful breakfast

Classic design, lots ot wood and stonework. Hefty furniture. Breakfast doesn't change, but ample variety. Friendly and helpful staff.

Clean room, very comfortable bed, good shower, decent hairdryer. Plenty of sockets for charging phones etc. Good location, however close to the mosque and you will hear it! Staff pleasant. Breakfast OK. Night light stayed on in bathroom and made the bedroom quite bright during the night (glass panel in door)

When we arrived we were advised that the hotel was fully booked. They offered us a space in a hotel around the corner which was fine but not what we had booked. Stayed one night, was clean and quiet and good location

Very central within easy walk of tourist sites. The room we had was clean and spacious. Breakfast was ok, buffet style. Only issue is no lift but looks to be an old building so that may be why.

Lovely hotel in a fantastic location. They were excellent at arranging taxis for us and with helpful information. Good English spoken. Room was suitable, however the shower floods the floor, the drains smell and we couldn't get the TV to work. Breakfast in really special room in the basement was excellent. Our stay in Tirana was amazing and we really enjoyed Albania.

Good.

Amazing Antik building just love it.! Staff were very friendly .! Excellent location as everything was so convenient to walk around. Thank you So much.☺️

The location of this hotel is great. Close walking distance to everything you need. The staff are friendly and helpful. the towels were replaced everyday although we did not request that. Hotels seem to act eco friendly but most, like this one, replace and wash towels everyday. There is no elevator but it is an historic building. There is also too much smoking for our liking even though there are no smoking signs.