The Acacia Hotel Jakarta

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Overall Ratings & Reviews The Acacia Hotel Jakarta

Traveloka (5,678)
Other sources (34)
8.3
Very Good
From 5,678 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.3

Location

8.6

Service and Facilites

8.3

People often mention about The Acacia Hotel Jakarta
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Distance to City Center (185)
Room Space (184)
Bedroom (183)
Staff Friendliness (179)
Bathroom (158)
Ambiance (157)
Accessibility (154)
Hotel Area (141)
Surroundings (137)
Taste (132)
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Traveler Reviews The Acacia Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.9
/10
Reviewed 21 hour(s) ago
Please improve the pest control. We found lots of small cockroaches in the bathroom. The rice noodles for breakfast tasted rancid. 😔
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N***r
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Transit
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8.8
/10
Reviewed 2 day(s) ago
During my 2 nights stay at the hotel was quite pleasant, strategic location close to the city center. Access to everywhere is close, around there are many food stalls, for the friendliness of the staff is good, the hotel facilities for the price of 500 / night are quite appropriate, regarding the cleanliness of the room is quite clean. There are some items that are rarely cleaned because they are not visible such as the bedside lamp cap which is full of dust, the edge of the window glass, room 511 is quite good with a view of the city, only the sink pipe below is leaking, & the water drain knob has come off maybe because the hotel is quite old, yesterday I wanted to tell the staff I forgot. That's my review, I hope it's useful 🙏
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Verified Traveler
icon-Business
Business
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10.0
/10
Reviewed 3 day(s) ago
Strategic location, luxury hotel and delicious food, suitable for transit during business because it is located in Central Jakarta.
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A***a
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Business
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8.5
/10
Reviewed 5 day(s) ago
It was quite pleasant to stay here, the price was affordable, the food was also good, but a bit lacking in variety.
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M***M
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Overall it's good
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R***i
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8.8
/10
Reviewed 1 week(s) ago
The staff are friendly and greet you with a smile, the room conditions are quite okay.
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1 people find it helpful
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aji p.
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10.0
/10
Reviewed 1 week(s) ago
Recommended for transit in the center of the capital
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1 people find it helpful
A***p
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Leisure
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6.3
/10
Reviewed 2 week(s) ago
The room is adequate, the price is affordable. During my stay, the power went out twice, the towels were torn in the room, and the food was also not very tasty, not much variety. Funny thing is, when I wanted to swim in the morning, the door to the pool was said to be broken, many guests could not enter. There should have been a written note, at least people would know, poor people were confused. Moreover, the staff were indifferent when told. You have to go into the kitchen area to enter the pool area and even then it took a long time for the door to be opened completely. The pool area water was dirty and slippery on the floors, wanting to order food and drinks in the pool area was a hassle, the crew was indifferent. That's all, thank you.
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Accommodation's Reply
17 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a review about The Acacia Hotel Jakarta. We sincerely apologize for the unpleasant experience you had during your stay at our hotel. We have forwarded this matter to the relevant department for serious action. Every comment we receive, whether positive or negative, is valuable for improving our facilities and enhancing our services for all our guests in the future. We sincerely hope to welcome you and your family back to our hotel again. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Hotel Jakarta
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R***o
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Transit
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8.2
/10
Reviewed 2 week(s) ago
The staff is friendly. The rooms are clean. A must-try during your stay is the bread. There's a bakery there, and the bread is delicious.
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2 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta
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Ika C.
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Staycation
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8.8
/10
Reviewed 2 week(s) ago
Complete facilities, rooms are quite spacious and comfortable, only the food, the menu is not suitable for children.
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you very much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta
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n***a
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9.7
/10
Reviewed 2 week(s) ago
Comfortable mattress, nice pillows, nice sheets, thick towels, fridge not too cold, overall okay, for that price it's worth it.. It's quite okay.
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Accommodation's Reply
14 Apr 2026
Dear Valued Guest, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta
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S***l
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Transit
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10.0
/10
Reviewed 2 week(s) ago
Very suitable for those who have business in the city center
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2 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you very much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta
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J***n
icon-origin-TRAVELOKA
9.0
/10
Reviewed 2 week(s) ago
There are cockroaches in some places, but overall it's good, the service is friendly, the rooms are very spacious, the place is easily accessible by public transportation.
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2 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you very much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta
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dianita a.
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Transit
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7.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, room service is prompt, and access to the surrounding area is easy.
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Accommodation's Reply
07 Apr 2026
Dear Ms. Dianita, Thank you so much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Hotel Jakarta
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I***n
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
A comfortable hotel for families
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1 people find it helpful
Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Thank you very much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff was very friendly and helpful, making check-in easy and quick. The lobby was lively and made me feel safe because of the security presence. There were plenty of street vendors and a small supermarket nearby, making it easy to buy what you needed.
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Accommodation's Reply
01 Apr 2026
Dear Valued Guest, Thank you very much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Jakarta
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Azil T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Everything is good, only there are baby cockroaches in the bathroom.
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Accommodation's Reply
07 Apr 2026
Dear Mr. Asil T., Thank you very much for your review and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Hotel Jakarta
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RJ H
icon-origin-TRAVELOKA
7.8
/10
Reviewed 4 week(s) ago
The bathroom was dirty, the TV remote control didn't work, the door was problematic, the sheets weren't clean, the lights weren't bright, there were lots of cockroaches in the room.
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Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Thank you for taking the time to write a review about The Acacia Hotel Jakarta. We sincerely apologize for the unpleasant experience you had during your stay at our hotel. We have forwarded this matter to the relevant department for serious action. Every comment we receive, whether positive or negative, is valuable for improving our facilities and enhancing our services for all our guests in the future. We sincerely hope to welcome you and your family back to our hotel again. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Hotel Jakarta
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L***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is comfortable with affordable prices, and there is a swimming pool.
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1 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Valued Guest, Thank you very much for your review, feedback, and star rating! We are delighted to hear that your experience was positive, and we are committed to continuously improving the quality of our service. We hope to welcome you back again and provide you with an even better experience on your next visit. Sincerely, Anjar Wismono, Front Office Manager, The Acacia Hotel Jakarta
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E***n
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Experience was great, the only missing thing was the AC took 3-4 hours to get really cold. The rest is great
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Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Thank you for taking the time to provide feedback on your recent stay at The Acacia Jakarta. We sincerely apologize for any inconvenience or dissatisfaction you experienced during your stay. Please be assured that we have taken your comments seriously and have shared them with the relevant departments for immediate attention. Your feedback is incredibly valuable to us as we continuously strive to enhance our facilities and improve our service to ensure every guest has a pleasant and memorable experience. We hope to have the opportunity to welcome you and your companions back to our hotel in the future. Warm regards, Anjar Wismono Front Office Manager The Acacia Jakarta
Number of reviews per page
20
40