I'm a regular customer when I go to Jakarta, but I just stayed here this time, but I wasn't lucky enough to get a check-in officer who was a bit unfriendly. Usually, it's already noted according to the order, but I didn't get what I ordered. The check-out staff were very friendly, unlike the ones who usually check in, they get the check-out. The point is, I'm still a regular customer when I go to Jakarta.