People often mention about Grand Candi Hotel Semarang
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Staff Friendliness (57)
Bedroom (53)
Ambiance (51)
Room Space (47)
Distance to City Center (44)
Variety (43)
Bathroom (42)
Hotel Area (42)
Accessibility (39)
Surroundings (36)
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Traveler Reviews Grand Candi Hotel Semarang
Number of reviews per page
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Customer reviews
ES
Erwinhs S. h.
10.0
/10
Reviewed 1 week(s) ago
The staff are friendly and disciplined, the rooms are clean and the interior design is beautiful and modern.
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YB HERY T.
Business
10.0
/10
Reviewed 4 week(s) ago
Comfortable and ok yeah... Cleanliness is ok and suitable for resting
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Accommodation's Reply
28 Nov 2025
Dear Valued Guest, We are delighted that you were satisfied with our hotel's services and facilities and enjoyed your comfortable stay. We appreciate your valuable feedback and we look forward to welcoming you back to Semarang again. All of our staff are committed to providing you with an even more satisfying stay experience. Thank you!
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dc
dian c.
9.7
/10
Reviewed 5 week(s) ago
The service was satisfactory and comfortable, especially when we had to extend our stay by just a few hours due to a graduation ceremony. The hotel offered half-price until 5:00 PM.
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Accommodation's Reply
28 Nov 2025
Dear Valued Guest, Thank you for taking the time to write a review of Grand Candy Hotel. We are honored to have chosen this hotel for your family during their visit to Semarang. Thank you again for the review and we hope to welcome you back again on your next visit to Semarang. Best regards, Management Team
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dc
dian c.
9.7
/10
Reviewed 5 week(s) ago
The service was satisfactory and comfortable, especially when we had to extend our stay by just a few hours due to a graduation ceremony. The hotel offered half-price until 5:00 PM.
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Accommodation's Reply
28 Nov 2025
Dear Valued Guest, Thank you for taking the time to write a review of Grand Candy Hotel. We are honored to have chosen this hotel for your family during your visit to Semarang. We would like to inform you that our ground floor swimming pool is now open for the convenience of all our guests. Thank you again for your review and we hope to welcome you back again on your next visit to Semarang. Best regards, Management Team
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S***n
9.6
/10
Reviewed 5 week(s) ago
Hot water in Room 529 cannot be used
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2 people find it helpful
Accommodation's Reply
28 Nov 2025
Dear Valued Guest, We apologize for the inconvenience caused by the hot water issue in your room. The hotel will conduct a thorough investigation to prevent such issue from happening again. Please provide us with more information so that we can improve our service. Please contact us by email at e***@*********************.com. We thank you again for your valuable feedback. We will do our best to provide you with a more comfortable guest experience and to improve our services. Thank you in advance. Hotel Management
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RT
Ruru T. B.
Leisure
9.4
/10
Reviewed 6 week(s) ago
Nice Hotel, cleanliness was very good, room was comfort, everything is good.
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Accommodation's Reply
28 Nov 2025
Dear Valued Guest, Thank you for your wonderful review. We are delighted to make your stay comfortable and memorable. We look forward to welcoming you back on your next visit to Semarang. Best regards,
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Verified Traveler
10.0
/10
Reviewed 10 week(s) ago
The hotel is in a very strategic location, not too far from the city center, the hotel has good facilities, both in terms of friendly staff, cleanliness, and comfortable rooms.
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3 people find it helpful
Accommodation's Reply
17 Oct 2025
Hi G*t, We stayed at Grand Sugar Hotel Semarang. Thank you for staying at Grand Sugar Hotel Semarang and sharing your experience with us. We are glad that our facilities and services met your expectations. We look forward to welcoming you back. This is truly a Grand Sugar Hotel. [Ecommerce]
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Otty h.
Business
10.0
/10
Reviewed 10 week(s) ago
All the staff are friendly & very helpful when needed, basically this is one of the best hotels in Semarang.
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Accommodation's Reply
03 Oct 2025
Dear Mr. Otty h. We are very pleased to have made you feel comfortable and impressed with our service and facilities. On behalf of Management, we would like to thank you for this excellent review. We look forward to welcoming you back here on your next visit to Semarang and providing you with an even better experience. Best regards. Management Team
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B***g
10.0
/10
Reviewed 11 week(s) ago
Great hotel. Nice and clean room.
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Accommodation's Reply
03 Oct 2025
Dear Mr. B*g, Thank you for stopping by and giving us such a great rating. We hope you are always healthy and that you can visit Grand Candi The Gallery Hotel again. Thank you. Best regards. Management Team
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D***l
8.8
/10
Reviewed 11 week(s) ago
Overall, the service was good. However, the receptionist and bellboy were unresponsive when I called for help carrying things. I thought there was an event going on, but it turned out to be quiet and the bellboy was busy chatting.
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Accommodation's Reply
03 Oct 2025
Dear Mr. D*l. Management apologizes for the inconvenience caused by the receptionist and bellboy's response, and we will ensure this does not happen again. Thank you again for this excellent feedback, and we look forward to welcoming you back with even better service and a better stay. Best regards, Management Team
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td
tutty d.
Business
8.4
/10
Reviewed 11 week(s) ago
There were mosquitoes in the bedroom and bathroom. The room was tidied up but the used glasses were not put away. The towels smelled a bit musty. Voices could be heard upstairs. The female front office staff was unfriendly, and WhatsApp reservations and phone calls were slow to respond.
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1 people find it helpful
Accommodation's Reply
03 Oct 2025
Dear Ms. Tutty D. Management, we apologize for the inconvenience caused by the poor room service and the response from our receptionist. We will ensure that this will not happen again in the future. Thank you again for this excellent feedback, and we hope to welcome you back with even better service and a better stay experience. Best regards. Management Team
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V***y
Business
8.5
/10
Reviewed 11 week(s) ago
We've stayed here three times, and it's close to the company we're visiting. The WhatsApp service is very responsive, the rooms are standard, the hotel is quite busy, and the food is delicious. Thank you.
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Accommodation's Reply
03 Oct 2025
Dear Ms. V*y, Thank you for this excellent review. We are very happy to have made your stay with us comfortable and memorable. We look forward to welcoming you back on your next visit to Semarang. Best regards. Management Team
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T***a
10.0
/10
Reviewed 13 week(s) ago
The room is clean, the food is complete.
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Accommodation's Reply
03 Oct 2025
Dear Ms. T*a, Thank you for stopping by and giving us such a great rating. We hope you are always healthy and that you can visit Grand Candi The Gallery Hotel again. Thank you. Best regards. Management Team
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e***k
Leisure
10.0
/10
Reviewed 14 week(s) ago
It was a pleasant stay since I had to attend a relative's wedding ceremony in the neighbor area. It was really good to get a room on a higher floor, clean, and the surrounding was a quiet neighborhood.
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Accommodation's Reply
03 Oct 2025
Dear Mrs. e*ke, Thank you for taking the time to write a review of Grand Candi Hotel. We are very pleased to have been your choice of hotel with your family during your visit to Semarang. Thank you again for this review, and we look forward to welcoming you back here on your next visit to Semarang. Best regards. Management Team
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L***a
Staycation
8.5
/10
Reviewed 15 week(s) ago
I like the friendliness... but if possible the paintings
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Accommodation's Reply
17 Oct 2025
Hello L*a, We welcome you to Grand Sugar Hotel Semarang. Thank you for staying at Grand Sugar Hotel Semarang and for sharing your experience with us by leaving a review. We are pleased to hear that our facilities and services met your expectations. Regarding your complaint about the color, we will do our best to improve our facilities and services. Thank you for your review. We look forward to welcoming you back. Grand Sugar Hotel Cema Ramadan Dvigo Erianto E-Commerce
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h***e
8.5
/10
Reviewed 15 week(s) ago
The location is far from the crowds and many restaurants are within walking distance.
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Accommodation's Reply
17 Oct 2025
Greetings from Grand Candy Hotel Semarang, Thank you for sharing your valuable review and experience while staying at Grand Candy Hotel Semarang. We are glad that our facilities and services met your expectations. We appreciate your valuable feedback and hope to welcome you back again. Grand Candy Hotel Semarang is the best.
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Mohamad R.
Leisure
8.5
/10
Reviewed 16 week(s) ago
Thank God, the hotel is comfortable and close to places to eat and coffee.
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Accommodation's Reply
17 Oct 2025
Greetings from Mohammad R. from Grand Sugar Hotel Semarang Thank you for sharing your valuable review and experience at Grand Sugar Hotel Semarang. We are very pleased to know that our facilities and services met your expectations. On behalf of the management of Grand Sugar Hotel Semarang, we apologize for the inconvenience caused. Thank you for your review. We look forward to welcoming you back again. Grand Sugar Hotel Jema Ramadani Dvigo Irianto E-Commerce
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I***i
Transit
8.5
/10
Reviewed 16 week(s) ago
Good hotel - breakfast, the shower not so comfort
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Accommodation's Reply
17 Oct 2025
Greetings from Grand Candy Hotel Semarang! Thank you for sharing your experience and review of your stay at Grand Candy Hotel Semarang. We are very pleased to hear that our facilities and services met your expectations. We will address your complaint about the bathroom and do our best to improve our facilities and services in the future. Thank you for writing the review. Grand Candy Hotel Semarang is the best.
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W***u
Staycation
9.7
/10
Reviewed 16 week(s) ago
The place and atmosphere are comfortable for a staycation with family.
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Accommodation's Reply
17 Oct 2025
Hello Mr. Wu, Best regards, Grand Candy Hotel Semarang Thank you for sharing your experience and review of your stay at Grand Candy Hotel Semarang. We are pleased to know that our facilities and services met your expectations. We look forward to welcoming you back. Grand Candy Hotel Semarang, Cemaramadan Idwi Go Irianto Ecommerce
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yp
yoga p.
8.5
/10
Reviewed 17 week(s) ago
The food prices are quite cheap and the hotel staff are friendly.
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Accommodation's Reply
17 Oct 2025
Dear Ms. Yoga P., Warmest regards, Grand Sugar Hotel Semarang! Thank you for staying at Grand Sugar Hotel Semarang and writing a review about your experience. We are pleased to know that our facilities and services met your expectations. We look forward to your next visit. Grand Sugar Hotel Semarang is a treasure trove worth visiting during your Ramadan holiday. Ecommerce