Family vacation is suitable here, the kids are happy, the facilities are complete, close to the city center, the service is extraordinary.

I was really looking forward to celebrating my birthday at the Pullman Legian Bali, a 5-star hotel that unfortunately fell short of my expectations. The check-in process was underwhelming, with no warm welcome or special touches to mark the occasion. I was asked to wait in the lounge for my room key, but after 30 minutes, no one showed up. When I followed up with the receptionist, I was told my room wasn't ready. I struck up a conversation with a foreign guest who checked in the day before, and she mentioned getting her room key promptly. This made me wonder if the hotel treats locals and foreigners differently. When I requested a late checkout due to my late check-in, the receptionist initially said it wasn't possible due to full bookings. However, after checking with the manager, they agreed to extend my checkout time. My overall experience was disappointing, and I wouldn't recommend this hotel to others. The service felt inconsistent, and I couldn't shake off the feeling that I was treated differently because I was a local guest using a paylater app for payment. notes : at that time I feel like I'm just being grumpy woman and even apologize to the staff and write a notes, but my friends say that I have to write it down so it won't happened to other guest.

The shower leaked, so when it was used the water leaked through the wall and glass door, because the glass door was not sealed (there was still a gap even though it was closed) the water came out all the way and caused a flood.

best hotel in Kuta but my room is next to the street as I could hear noises from motorway at midnight until 3 AM

Good place, good view, all good

I stayed 2 nights. My room is facing garden view and at ground floor. The bathroom is big too. It was so relaxing when sitting at outside of my room. Also, cooling as it was quite windy area. The breakfast was great too with many varities. I will stay here again when come to Bali again.

I was not happy when we stayed the other day because the AC in the room was leaking and not cold enough. For the facilities and food, it was okay.

Nice resort. Legian beachfront location. Check in smooth, staffs friendly and helpful, room and facilities are great. Green garden is very refreshing

Very comfortable hotel, friendly staff. Food in the restaurant is delicious.

Infinity pool facing Kuta beach

Nice place to stay near Kuta/Legian beach. Just a stone throw away from the beach! You can easily enjoy the surrounding area by foot. The infinity pool is quite nice. The staffs really friendly.

Sound proof with the room is lacking and the restaurant tastes really bad, not a 5 star hotel.

The staff is friendly and very helpful, the rooms are spacious and there is a free photo session too.

Nice room, nice garden, and great location. But I was not happy with the breakfast. I had a croissant and a chocolate croissant. They were not fresh, very old, and dry. Decided to skip breakfast the 2nd day. Might stay here again but not including breakfast.

Staying at the Pullman Hotel was very memorable because apart from being close to the beach, it was also easy to get to places to eat, and the service was very good.

The staff is friendly and the rooms are clean and the food is varied and delicious

I stayed in an ocean view room. It was in very nice and neat condition. I absolutely will recommend it to my friends if they come to Bali.

Staff restaurant name Haity is so helpful.

Staff restaurant name Haity is so helpful.

Staff restaurant name Haity is so helpful.