Marbella Place Anyer by Jayakarta

Explore Marbella Place Anyer by Jayakarta
7.6
Pleasant
From 5,598 reviews
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Cleanliness

7.0

Room Comfort

7.2

Meal

7.6

Location

8.2

Service and Facilites

7.5

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Ambiance (119)
Staff Friendliness (104)
Accessibility (101)
Bedroom (100)
Bathroom (93)
Hotel Area (91)
Family Friendly (90)
Surroundings (88)
Taste (86)
Room Space (83)
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Traveler Reviews Marbella Place Anyer by Jayakarta

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Customer reviews
sayyidah l.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Awesome, everyone. Impressive, and this is my third stay. Thank God.
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1 people find it helpful
A***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 day(s) ago
The hotel is old and in need of renovation, but the service is good, the staff is helpful, and the location is right on the beach. There are plenty of activities, including a kids' corner and a bubble bath on Saturday afternoons. There are also paid activities like ATVs, banana boats, jet skis, horse riding, paragliding, flying donuts, and more. We got a promo for 880,000 Rupiah for a deluxe suite with breakfast, which included a kitchen, dining table, sofa, and TV. This room also had a water heater. It was good value for money. The food needs improvement; honestly, it was a bit lacking in flavor, with the green beans being watery. However, there are plenty of grilled fish restaurants around the hotel that taste delicious.
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Ayu D. S.
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Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
The most exciting hotel because it is close to the beach, just a short walk away. But it is understandable that the building is old, many empty rooms are no longer used, and not maintained, we were on the 4th floor, everything felt empty, because we took 3 rooms so it was not too scary. For the food, there was not much variety, maybe because there were not many visitors that day and the taste was just standard. When checking out, I said, my child broke the coffee stir stick in the room and was fined 30k, but I checked in the orange basket, the price was less than 1k, and I felt sorry for it so I was only charged 10k for the fine. Thank you for the policy. Want to come back again but afraid to get a room with a deserted floor....
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Widianto A.
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
With very affordable prices, good and friendly service, a view that is very pleasing to the eye, clean and comfortable rooms, it is highly recommended for a honeymoon or vacation with family.
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1 people find it helpful
I***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Our family stayed at Marbela Place on November 21-23, 2025. We were given a room in Nakula Tower, room 5508. The room itself was quite comfortable. The AC was cold, the hot water worked well, and there was a smart TV. Overall, we were quite satisfied with the service provided. Please improve the cleanliness and friendliness. Hopefully, Marbela Place will be even more "Light" under the new management. Thank you, Marbela.
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+5
4 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for sharing your experience staying at our hotel. We are very pleased that you and your family enjoyed your holiday at Marbella Place Anyer. Your comments on the service and cleanliness are a testament to our commitment to continue providing the best service. We and all our staff welcome you and your family to stay at Marbella Place Anyer again in the future. Best regards, Room Manager
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Arief H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
mantulllllllllllllllllllllllllll
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Accommodation's Reply
02 Dec 2025
Dear Mr. Arif H, Thank you for taking the time to share your comments regarding your stay at our hotel. We are delighted that you and your family enjoyed your stay at Marbella Place Anyer. All of our staff and I look forward to welcoming you and your family back to Marbella Place Anyer in the future. Best regards, Gede Paksi W.B. | Room Manager
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M***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's ok. Direct view of the sea.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your comments regarding your stay at our hotel. We are delighted that you and your family enjoyed your stay at Marbella Place Anyer. We and all our staff look forward to welcoming you and your family back to Marbella Place Anyer in the future. Best regards, Room Manager
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Yohanes A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.9
/10
Reviewed 3 week(s) ago
Unprofessional Staff. When checking in, the room didn't meet our request, we were given the wrong key, and when we asked for extra sheets, we weren't in the room. The staff entered the room without permission while we were out, which was rude. The hotel building needs a lot of repairs.
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Accommodation's Reply
02 Dec 2025
Dear Mr. Yohanes, Thank you for taking the time to write us a review. We apologize for the inconvenience caused during your stay at our hotel. Your feedback is very important to us. Issues regarding room requests and staff service will be taken into consideration and will be used for future improvements. We hope that in the future we will be able to provide you and your family with an even better experience. Best regards, i gede Paksi w b | Rooms Manager
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Ferry W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's an older hotel, but still a good place for a family vacation. It has a swimming pool, playground, and restaurant, all fully equipped. It's not as scary as people say, maybe that's just a suggestion. Thank God, my wife and kids are happy.
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Accommodation's Reply
02 Dec 2025
Dear Mr. Ferry W, Thank you for sharing your experience staying at our hotel. We are so glad that you and your family enjoyed your holiday and the facilities at Marbella Place Anyer. This will be an encouragement to us and all our staff to continue to provide the best service so that we can welcome you and your family to stay at Marbella Place Anyer in the future. Best regards, Room Manager
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RUSLI U.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
The whole room was dusty, clearly not cleaned before we check in, have to call room service before we could settled down. The room could not be locked, have to call maintenance to change the lock. Overall maintenance was not up to expectation.
1 people find it helpful
V***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 4 week(s) ago
Access to the Marbella Hotel is very easy, as it's located on the side of the road. The hotel is very spacious, and some of the buildings are currently undergoing renovations. The staff are friendly and helpful. There's a playground and swimming pool, which are quite child-friendly. The breakfast menu is quite varied and tasty. Bringing children aged 6 and 5 is free of charge. The room was in good condition, with only a slight issue with the door being a bit difficult to open from the outside. Otherwise, everything was great. And, of course, there's direct access to the sandy beach. Trying banana boat rides, donut rides, or jet skis is easy here.
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+5
1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for choosing to stay at Marbella and for sharing your wonderful experience during your stay at our hotel. We are so glad that you and your family enjoyed our beachfront atmosphere, Kidz Zone, breakfast and all our hotel facilities. Regarding the issue with your room door, we apologize for the inconvenience and will fix it for your comfort. All our staff and staff look forward to welcoming you and your family back to Marbella Place Anyer for an even better stay in the future. Best regards, Room Manager
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eko s.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
So far so good, when I first checked in, the electricity in the room was down, but the staff quickly turned it on even though I checked in early in the morning. The TV is a smart TV, but it can't connect to WiFi or there is no internet connection. WiFi is so bad, so I just want to use a cellphone connection to use the smart TV. Other facilities are really good, the beach is friendly for children, and the water sports are complete.
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Accommodation's Reply
02 Dec 2025
Dear Mr. Ego S., Thank you for taking the time to write a review of our hotel. We are so glad that you and your family enjoyed your time at Marbella Beach. Your feedback means a lot to us. Although there is no internet access for Smart TVs in the rooms, we hope that in the future we will be able to utilize the internet access for Smart TVs to provide better services. We hope that in the future we will be able to provide you and your family with a better stay experience. Gedew | Paksim, Rooms Manager
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Karina
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice place, outside the hotel have alot stall and attraction ,seller there really kind, bar tender on the swimming pool also very friendly
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Rina K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
It was quite a pleasant stay at Marbella, although it felt a bit less tenuous, but since I was staying with my husband, it was fun. The buffet breakfast was quite varied. Try dinner at the restaurant too, the portions are large and delicious for 2 people, and it's also cheap. Behind the hotel, you can play in the sand and go ATV, 50,000 rupiah for a 4-way trip, quite expensive compared to Pangandaran. Overall, it's ok.
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Accommodation's Reply
02 Dec 2025
Dear Rina, Thank you for sharing your experience staying at our hotel. We are glad that you and your family had a great time and enjoyed your dinner and breakfast during your stay at Marbella Place Anyer. We and all the staff look forward to welcoming you and your family back to Marbella Place Anyer again in the future. Best regards, Room Manager
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Ati p. f.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
It's getting more comfortable, the service is okay.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Khun Ati P.F., Thank you for sharing your experience of your stay at our hotel. We are very glad that you and your family enjoyed your stay at Marbella Place Anyer. All of our staff and I look forward to welcoming you and your family back to Marbella Place Anyer in the future. Best regards, Room Manager
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Sukarta S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
My stay here was quite memorable, thanks to the variety of food and the location right on the beach. I'd recommend it to colleagues.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Ms. Sukarta S., Thank you for your review and sharing your experience of staying at our hotel. We are very glad that you and your family enjoyed your stay at Marbella Place Anyer. All of our staff and I look forward to welcoming you and your family back to Marbella Place Anyer in the future. Best regards, Room Manager
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Leni N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Strategic location, right on the main road, easy to find because the hotel is surrounded by buildings. This is my second time checking in here, and nothing disappoints. The rooms are spacious and clean, the staff are all friendly, the facilities are complete, the swimming pool is spacious, the beach is very close behind the hotel, the breakfast is delicious and the menu is varied. In short, it's very comfortable here, one night is not enough 😍
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Accommodation's Reply
02 Dec 2025
Dear Ms. Leni N., Thank you for taking the time to write us a review. We are so glad that you and your family enjoyed our facilities and delicious breakfast. We hope that Marbella Place will be your favorite hotel whenever you visit Anyer. We and all our staff welcome you and your family to stay at Marbella Place Anyer again in the future. Best regards, Room Manager
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alfa f.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
The hotel is severely under-maintained. It feels rudimentary. The AC in the room wasn't cooling, but fortunately, the AC in the living room was still working. There are many loose tiles in the pool area, which can cause cuts if they come into contact with skin. Our child's foot was cut and bled. The service was quite good (by receptionist Cece). We were lent a wheelchair during our stay and were allowed to check in before 2 p.m.
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Accommodation's Reply
02 Dec 2025
Dear Mr. Alpha, Thank you for taking the time to write us a review. Your comments mean a lot to us. We apologize for the inconvenience caused to the child who was injured by a scratch on our pool tiles. This assessment will be an assessment for us and the owner so that we can improve the pool better in the future. Hopefully, in the future, we will be able to provide you and your family with an even better experience. Best regards, i gede Paksi w b | Room Manager
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T***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
in front of the beach hotel... the location is close to everywhere, it's great for bringing the family
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your experience staying at our hotel. We are very pleased that you and your family enjoyed your stay at our hotel. All our staff and I look forward to welcoming you and your family back to Marbella Place Anyer in the future. Best regards, Room Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Hopefully it can be renovated soon, at least the wall paint, lighting and some parts that need to be tidied up so that it doesn't look scary... because the building is very big and has many corridors...
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Accommodation's Reply
02 Dec 2025
Dear Valued Guest, Thank you for taking the time to write us a review. We apologize for the inconvenience caused during your stay at our hotel. Your comments are very important to us. Regarding the condition of the building and corridors of the hotel, we will take them into consideration for future improvements. We hope that in the future we will be able to provide you and your family with an even better experience. Best regards, Rooms Manager
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