The check-in process was very difficult I booked a family room for 3 guests but when I checked in I was given a room that was 2 guests, When I entered the room I was surprised the room was so small it didn't fit the photo. Then I complained to the receptionist but did not respond and I threatened. Then in 10 minutes I arrived at the reception and my room was upgraded to a family room.

I requested for non-smoking room, I get smoking room, I booked for Deluxe, I get family room, toilet cannot flush, no shower gel, toothbrush have to buy rm3, no coffee and tea in the room. Air-condition very noisy. Overall very disappointed and sad.. staying at the hotel. thanks

Been staying here for the 4 times. Staff very helpful, supportive and friendly. Clean room and strong WiFi in the room. The location near the hospital. Definitely will come again.

No provide breakfast and newspaper

1. I book room with window but I got no window room and than change to the window but air con is very old. So I back to no window 2. tv is old style, not flat screen led or lcd but old style tv and than I don't know. no sleep mode that become suddenly off 3. Kettle for boiling water in my room 108 is broken. More than 30 I waiting until I forget the water not boiling, so I call the reception to change but they check first, I know how to use 4. And the staff (who check my kettle and he is indian) at night shift is not friendly. I need hanger he give hair dryer. 5. I don't want to back in this hotel and I check out, no extend today

Interesting, the hotel is clean, every day housekeeping always comes every day offering cleanliness room. The hotel is also nice, clean. Best very.

Hotel is too old, poor service at reception