Aston Pontianak Hotel & Convention Center

Explore Aston Pontianak Hotel & Convention Center
8.3
Very Good
From 4,019 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.4

Location

8.4

Service and Facilites

8.4

People often mention about Aston Pontianak Hotel & Convention Center
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Staff Friendliness (65)
Bedroom (59)
Room Space (52)
Taste (51)
Distance to City Center (49)
Ambiance (49)
Variety (48)
Hotel Area (41)
Bathroom (40)
Surroundings (37)
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Traveler Reviews Aston Pontianak Hotel & Convention Center

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Customer reviews
F***k
icon-Staycation
Staycation
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8.8
/10
Reviewed 1 week(s) ago
Ok, next time I will stay again, the service is ok.
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H***n
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Business
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8.5
/10
Reviewed 2 week(s) ago
Have a good experience stay there. Room nice and clean, nice surounding because I like to walk around in the morning. Lot of food stall also. Will be better if light bath room could be add because a bit dark especially in shower area. Also not many items for bath room amenities. All the rest is AWESOME
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Henny
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Leisure
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8.4
/10
Reviewed 2 week(s) ago
The white towel turns gray. Please wash the boiled egg.
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B***u
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Business
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10.0
/10
Reviewed 3 week(s) ago
Everything at the hotel is good and comfortable.
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R***I
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Leisure
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7.5
/10
Reviewed 4 week(s) ago
Very bad service, dirty toilets, bad smelling lobby, poor security
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S***n
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Staycation
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8.5
/10
Reviewed 6 week(s) ago
The hotel room is spacious, but some of it needs to be repaired or updated, such as the bed being U-shaped. But overall, the room is spacious and quite comfortable.
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siti r.
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10.0
/10
Reviewed 6 week(s) ago
Get drinking water from the dispenser, so you have to leave the room first.
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Verified Traveler
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Business
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10.0
/10
Reviewed 7 week(s) ago
A clean, strategic, comfortable, pleasant hotel for your next stay.
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Adi G.
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Staycation
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9.1
/10
Reviewed 7 week(s) ago
The hotel building is old, but cleanliness and comfort are still maintained.
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Verified Traveler
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9.7
/10
Reviewed 7 week(s) ago
Great place, nice and friendly staff.
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D***a
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Leisure
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5.3
/10
Reviewed 7 week(s) ago
I stayed for one night in a Junior Suite for a staycation. Unfortunately, the first impression was not a warm welcome. On the positive side, I was granted an early check-in at 12:30 PM, which I truly appreciated. Reception did not provide any information during check-in and enrolled me in the Archipelago Hotel Membership without my approval. I only found out after receiving an email confirmation about the membership. The Junior Suite itself did not feel worth the price. The room was relatively small, dusty, and had some insects along with spider webs, which was concerning since I was traveling with my 8-month-old son. The bathtub safety arm/holder was also broken, which made us worried about the risk of falling if we tried to use it. In the afternoon, I went to the swimming pool around 5 PM, but it was closed due to a wedding reception. This was quite disappointing, as there was no prior information about the closure during check-in. During dinner at Dynasty Restaurant, the air conditioning was not cooling properly, and there were mosquitoes, which affected the overall comfort. On the positive side, breakfast the next morning offered a wide variety of food, and the taste was excellent. I also appreciated the housekeeping team for their prompt service and warm smiles. Overall, the stay did not meet my expectations when compared to the price and services offered.
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Accommodation's Reply
03 Oct 2025
Dear Mr. Deka, Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience you experienced during your stay at our hotel. We deeply regret this incident and are committed to evaluating and improving this immediately. For your information,the guests who provide an email address during check-in will only receive an email notification about their membership invitation and will not be registered as members unless they have registered on the Archipelago app. Once again, we apologize for the lack of information provided by our staff and the lack of service provided. We hope you will continue to make our hotel your first choice when visiting Pontianak. Once again, we sincerely apologize and look forward to your next visit. Sincerely, Anto W. Soemartono (General Manager)
Nofi Y. S.
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 8 week(s) ago
The building is quite old and definitely in need of renovations. The carpet in the corridor looks very worn out and faded. In my bedroom, there's a power outlet that has come loose from the wall, it's not only unsightly but also dangerous, especially since I'm traveling with a toddler. It should be repaired or at least covered for safety. Another concern is the smoking policy. Although there's a "No Smoking" sign in the lounge area, people are still allowed to smoke there, there's even an ashtray provided at front of the Non Smoking area sign. The emergency exit near my room also has a strong smell of cigarette smoke, which suggests that people are smoking in that area as well. On the positive side, the location is excellent, close to everything you might need. Some of the staff are very friendly and welcoming. One security guard was especially kind and played with my toddler, even giving him a little ride on the luggage trolley in the lobby, thank you for that!
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Accommodation's Reply
03 Oct 2025
Dear Nofi Y.S., Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience regarding the room condition, smoking policy, and safety concerns you experienced. Your comments are very valuable and have been forwarded to our management team to take immediate action, especially regarding maintenance and smoking area enforcement. We are glad to hear that you enjoyed our location and the friendliness of our staff, especially our security team who made your toddler feel happy. We truly appreciate your input and hope to provide you with a much better experience in the future. Sincerely, Anto W. Soemartono(General Manager)
fransiska m. a.
icon-origin-TRAVELOKA
7.0
/10
Reviewed 10 week(s) ago
They said when checking in that the room was not available. Even though there were still 4 rooms left in the app Eh, I have to spend another 400 thousand to upgrade the room Cpdehhh
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Accommodation's Reply
03 Oct 2025
Dear Fransiska M. A., Thank you for sharing your experience. We apologize for the inconvenience you experienced during check-in. The situation you experienced is not our standard of service, and we will immediately follow up on your feedback with the relevant team to prevent a recurrence. We hope we have the opportunity to provide a better stay on your next visit. Warmest regards, Anto W. Soemartono, General Manager
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hardywu
icon-Staycation
Staycation
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8.5
/10
Reviewed 11 week(s) ago
The security guard who is not sensitive in the parking lot, when we are busy with lots of luggage, they just stare at us when we want to go in or out, they just stare at us as if we are just freeloading.
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Thomas B. B.
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Leisure
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8.5
/10
Reviewed 12 week(s) ago
Spacious room... We will stay here again next time.
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A***i
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Business
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10.0
/10
Reviewed 12 week(s) ago
The staff is friendly.... The room is clean
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A***i
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Business
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10.0
/10
Reviewed 12 week(s) ago
It was a pleasure staying here... Everything was okay
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G***z
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9.7
/10
Reviewed 12 week(s) ago
Star hotel in the city center, close to places to eat, the hotel is spacious.
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DEVI I. W.
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8.2
/10
Reviewed 13 week(s) ago
The room is spacious, clean, but the building is a bit old and many of the tables and chairs are already worn out. The room view is also lacking, I got a view of the front of the market so my mind was a bit confused when I saw the view outside the window. It's a bit expensive at 675 thousand for a room like that and without breakfast too, it should be cheaper, 400 new is worth it
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s***a
icon-Business
Business
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10.0
/10
Reviewed 14 week(s) ago
Satisfactory, large room, comfortable bathroom, good lighting, quite good facilities and competitive price.
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