Dear R,
Thank you for taking the time to share your experience with us. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to uphold, and we have shared your feedback with our housekeeping team for immediate improvement.
We are glad to know that despite this, you still found your stay comfortable, and we truly appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with a much improved experience.
Warm regards,
Nurelle R
Oasia Hotel Novena