Dear Mr. Agus S., Thank you very much for your excellent rating of 10.0/10 and for choosing Swiss-Belinn ska pekanbaru. We are delighted to know that you found our hotel "perfect for a family vacation". Your short but positive review is a great inspiration to our entire team. We hope to welcome you and your family back for even more enjoyable holidays in the future! Sincerely, The Management, Swiss-Belinn ska pekanbaru

Dear Valued Guest, Thank you so much for your wonderful and detailed review of your stay at Swiss-Belinn ska pekanbaru! We are delighted to read that you enjoyed your stay "excellent!" Your positive review is the greatest reward for our team. We are pleased to hear that: your room was clean, tidy, and smelled great from the moment you checked in; you were comfortable in the soft bed and had a good night's sleep; you were satisfied with the complete amenities, including the cool air conditioning, high-speed Wi-Fi, and the modern bathroom with hot water; you enjoyed the beautiful view from your room's window; and you appreciated the friendly and prompt service from the staff. Knowing that you were so satisfied and will definitely return is the greatest motivation for us to continue developing our standards of service and cleanliness. We hope to welcome you back to Swiss-Belinn ska pekanbaru again! Sincerely, The Management Team, Swiss-Belinn ska pekanbaru

Dear Valued Guest, Thank you for your positive review and for taking the time to share your experience of your stay at Swiss-Belinn ska Pekanbaru. We are delighted that you were impressed with our staff service and clean rooms. Your satisfaction and comfort are our top priorities, and your compliments are a great motivation for the entire team. We also appreciate your comments on the variety of our breakfast menu. We apologize if the variety of our menu did not meet your expectations. This feedback is greatly appreciated and has been passed on to our Food and Beverage (F&B) team for their serious consideration and consideration, so that we can continue to improve the quality and variety of food we serve in the future. Overall, we are delighted that you continued to recommend our hotel. We look forward to welcoming you back to Swiss-Belinn ska Pekanbaru for your next stay. Best regards, Swiss-Belinn ska Pekanbaru Management

Dear Mr. Puan Putri I.W., Thank you for taking the time to share your experience at Swiss-Belinn ska Pekanbaru. We are delighted to know that your check-in process was smooth and memorable. We are also delighted that all our staff were friendly and helpful, especially at breakfast, which made our experience a wonderful one. Your compliments on the team’s performance and the quality of the restaurant are well-received and are a significant motivation for us to continue to provide the best service. We also appreciate your valuable feedback regarding the expansion of the restaurant area. Your feedback is highly valued and will be taken into consideration when improving our facilities in the future, to ensure that all our guests have an even more comfortable and enjoyable dining experience. We sincerely hope to welcome you back to Swiss-Belinn ska Pekanbaru in the near future and we will strive to make your next visit an even more pleasant one. Best regards, Swiss-Belinn ska Pekanbaru Management

Dear Valued Guest, Thank you for the 5-star review and your wonderful compliments regarding your stay at Swiss-Belinn ska Pekanbaru! We are very pleased that you had a pleasant experience, especially with the friendliness of our staff and the excellent service provided during check-in. Providing a smooth arrival experience and a good first impression is of utmost importance to us. Your compliments will be a great inspiration to all our team, especially our front desk team. We sincerely hope to welcome you back to Swiss-Belinn ska Pekanbaru in the near future for a more enjoyable stay. Best regards, Swiss-Belinn ska Pekanbaru Management

Dear Valued Guest Thank you so much for your wonderful feedback. We are absolutely thrilled to read that it was a pleasure to stay at Swiss-Belinn SKA Pekanbaru and that you loved your time with us. Knowing that we delivered a great experience is the highest compliment we can receive. We take great pride in our service and amenities, and it’s incredibly rewarding to hear that it resonated so well with you. We truly value your support and your kind words are a huge encouragement to our entire team. We eagerly await the chance to welcome you back again very soon for another enjoyable stay. Warm regards, Management Swiss-Belinn SKA Pekanbaru

Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your stay at Swiss-Belinn ska Pekanbaru. We highly appreciate your comments regarding the quality of our food and beverages. We apologize if our feedback did not meet your expectations. We have forwarded this feedback directly to our Executive Chef and F&B team for follow-up and immediate improvement. We are committed to always serving the best taste and quality food. We hope that you will give us another chance to present you with even better quality of our food on your next visit. Best regards, Swiss-Belinn ska Pekanbaru Management

Dear Valued Guest, We are absolutely thrilled and truly honored that you regard Swiss-Belinn SKA Pekanbaru as the "Best hotel to stay in the city." Receiving such high praise is the greatest motivation for our entire team! We strive to ensure every aspect of your stay is perfect, from the strategic convenience of our location connected to SKA Mall, to the comfort of our rooms, and the genuine hospitality delivered by our staff. Thank you for recognizing our efforts and for choosing us as your preferred accommodation in Pekanbaru. Your kind words mean the world to us. We eagerly look forward to welcoming you back for another exceptional stay very soon. Warm regards, Management Swiss Belinn Ska Pekanbaru

Dear Valued Guest, Thank you very much for your positive review! We are delighted to hear that you found the location of Swiss-Belinn Ska Pekanbaru convenient, especially with easy access to both shopping malls. Convenient access to shopping and entertainment is one of our strengths. We hope this convenience will enhance your stay even more. We look forward to welcoming you back soon. Best regards, Swiss-Belinn Ska Pekanbaru Management

Dear Mr. Aldhani N . Thank you very much for the outstanding review regarding your stay at Swiss-Belinn SKA Pekanbaru. We are delighted to hear that you enjoyed your time for a staycation and relaxation. Your comments about our strategic location, being directly connected to SKA Mall and close to the city center, are highly appreciated, as this is one of the main advantages we offer to our guests. It is truly a pleasure for us to know that our hotel's ambiance and facilities have fully supported your intention to relax and rest well. We look forward to welcoming you back for an equally good, or even better, stay experience in the future. Sincerely, Management of Swiss-Belinn SKA Pekanbaru

Dear Valued Guest, Thank you for your positive review and excellent rating for your stay at Swiss-Belinn ska Pekanbaru. We are delighted that you were impressed with our hotel, "Perfect for traveling", and that our diverse dining experiences made it even more impressive. Our F&B (Food and Beverage) team is very pleased that you are impressed with our efforts in offering a wide variety of cuisines. Our location, which is connected to the mall, is designed to provide convenience for travelers like you. We sincerely hope to welcome you back on your next visit to Pekanbaru. Best regards, Swiss-Belinn ska Pekanbaru Management

Dear Valued Guest, Thank you very much for taking the time to share your experience at Swiss-Belinn ska Pekanbaru. We are so glad that you were impressed with the service of our team. We always strive to provide the best service and your compliments about our staff's friendliness are a great encouragement to us. What is most gratifying is that your compliment that our food is "the best" has been a resounding success! Our culinary team works hard to ensure that every dish we serve is unforgettable. We hope to welcome you back soon to enjoy our "best" service and food once again! Best regards, Swiss-Belinn ska Pekanbaru Management

Dear valued guest, Thank you very much for your excellent review, which you gave us a perfect score. We are very pleased to hear that you enjoyed your stay at Swiss-Belinn Ska Pekanbaru. Knowing that you found our rooms clean and comfortable, our location convenient, and our service and food satisfactory means a lot to us. Your satisfaction is our priority, and we will share this praise with the entire team as motivation to continue providing the best. We look forward to welcoming you back soon. Warm regards, Swiss-Belinn Ska Pekanbaru Management

Dear valued guest, Thank you very much for choosing Swiss-Belinn ska Pekanbaru as your accommodation and for taking the time to share this wonderful review. We are delighted to hear that you enjoyed our varied breakfast menu and found our hotel's location convenient and convenient. Your compliments regarding the friendliness of our staff are a great encouragement to the entire team. We are committed to always providing sincere and memorable service. We look forward to welcoming you back again for another enjoyable stay! Warmest Regards, Swiss-Belinn ska Pekanbaru Management

Dear Mr. Irvan, Thank you for choosing to stay with us at Swiss-Belinn ska Pekanbaru and for taking the time to share your feedback regarding your stay from September 25th to 27th, 2025. We also appreciate your 5.0/10 rating. While we appreciate your appreciation, we note that your rating indicates that we did not fully meet your expectations on this occasion, even though you gave us an 8 out of 10 upon departure. We would be very grateful if you would share more details about your experience. Your specific comments are valuable to us as we strive to understand where we fell short and what areas we need to improve to provide a better stay experience for all our guests. We look forward to welcoming you back and providing you with a more positive experience that truly reflects the standards of Swiss-Belinn ska Pekanbaru. Warmest Regards, Swiss Belinn Ska Pekanbaru Management

Dear Ms. Risa L. Thank you very much for your review! We are very happy to hear that you and your family enjoyed your stay at Swiss-Belinn Ska Pekanbaru. Our staff always strives to provide the best and friendliest service, and we are proud to know that our efforts have paid off. Cleanliness is our top priority, so your review means a lot. We look forward to your next visit with your family. Warm Regards, Swiss-Belinn Ska Pekanbaru Management

Dear Guest, Thank you very much for your positive review! We are very happy that you enjoyed your stay at Swiss-Belinn ska Pekanbaru and were satisfied with our strategic location, very close to the shopping center. We look forward to welcoming you back again in the future. Warm regards, Swiss-Belinn ska Pekanbaru Management

Dear Our Guest, Thank you very much for your review. We are very happy to hear that Swiss-Belinn Ska Pekanbaru has always been your best choice and that you have never been disappointed. It is an honor for us to be able to continue to provide you with a satisfying stay experience. We will continue to be committed to maintaining and improving the quality of our services so that every time you visit, your next visit will always be memorable. We look forward to welcoming you back to Swiss-Belinn Ska Pekanbaru. Warm Regards, Swiss-Belinn Ska Pekanbaru Management

Dear Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay at Swiss-Belinn SKA Pekanbaru. We pride ourselves on our team, who always strive to provide the best service. Your comments regarding the staff's friendliness motivate us to continue improving our service quality. Our location, integrated with SKA Mall, is designed to provide maximum convenience and comfort for our guests. We look forward to welcoming you back again soon. Warm Regards, Swiss-Belinn SKA Pekanbaru Management

Dear Mr.Deddy P . Thank you so much for taking the time to share your positive experience during your recent stay at Swiss-Belinn SKA Pekanbaru! We are delighted to hear that you found our hotel's location strategic in the city center and conveniently close to the shopping mall. We specifically chose this location to offer our guests easy access to Pekanbaru's key attractions and conveniences. It's also wonderful to know that you enjoyed our spacious rooms and experienced the friendliness of our hotel staff. Our team works hard to ensure every guest feels welcomed and comfortable, and your kind words are a great motivation for us. We truly appreciate your valuable feedback and look forward to welcoming you back for another pleasant stay at Swiss-Belinn SKA Pekanbaru in the near future. Sincerely, The Management Team Swiss-Belinn SKA Pekanbaru