Dear Sir/Madam: Thank you very much for choosing to stay with us during 1-2 November 2025. We really appreciate you taking the time to share your feedback. We are so glad that our staff were friendly and helpful, which made your experience enjoyable. Reviews like these are the driving force behind us to continue to provide the best service and comfort to all our guests. We look forward to welcoming you back for your next stay. Best regards, (Asst FOM)

Dear Sir/Madam: Thank you very much for choosing to stay with us during 7-8 November 2025. We truly appreciate you taking the time to share your experience. We are very pleased to know that the room was clean and our quality of service made your stay comfortable. Your review is a great encouragement for us to maintain and improve our service standards. We sincerely hope to welcome you back again in the future. Best regards, (Assistant General Manager)

Dear Ms. Hasriyani: Thank you very much for choosing to stay with us during 6-7 November 2025. We truly appreciate you taking the time to share your experience. We are very pleased to know that the room was clean and our quality of service made your stay pleasant. Your review is a great encouragement for us to maintain and improve our service standards. We sincerely hope to welcome you back again in the future. Best regards, (Asst FOM)

Dear Ms. Issana, Thank you for taking the time to share your experience at our hotel. We apologize for any inconvenience you may have experienced, particularly regarding the cleanliness of your room. We understand that this may have affected your comfort and does not reflect the standard of service we strive to provide. We have immediately passed your comments to our housekeeping team to evaluate and improve the final check-in process before the room is ready. We will immediately take action on these issues to prevent a similar incident from happening again. We sincerely appreciate your feedback, which will help us to continuously improve our services. We look forward to welcoming you back with an even better experience on your next visit. Best regards, Aka

Dear Ladies/Gentlemen, Thank you for choosing to stay with us during 27-28 October 2025. We truly appreciate you taking the time to share your experience. We are delighted to know that the friendliness of our team, the comfort of our rooms and the amenities such as hot water and smoking area during breakfast made your stay pleasant. Your feedback is a driving force for us to maintain our quality and provide the best service. We sincerely hope to welcome you back in the future and provide you with even more memorable experiences. Best regards, (Asst FOM)

Dear Sir/Madam: Thank you very much for choosing to stay with us during 19-20 October 2025. We appreciate your review and are delighted to know that our hotel provided a comfortable and enjoyable stay for your family. We are honored to be a part of your family's precious time. We look forward to welcoming you back again soon. Best regards, (Assistant General Manager)

Thank you for your positive review. We are glad that you enjoyed your stay at our hotel near Panaggan Mall. We look forward to welcoming you back to InterContinental Makassar Centre. Thank you, Paoji.

Thank you for taking the time and care to thoroughly review your stay at our hotel. We apologize for any inconvenience you experienced regarding bed comfort, pillow count, cleanliness and bathroom amenities. Your feedback is very important to us and has been passed on to our housekeeping and engineering teams for immediate evaluation and improvement. This includes replacing the soap dispenser and modifying the in-room amenities. We also note your comments regarding the variety of breakfast menus and noise levels at night and will be working with the relevant teams to improve guest comfort in the future. We thank you for your hospitality and the quality of our WiFi connection. We look forward to welcoming you back with even better service and comfort on your next visit. Best regards, Takam | Front Office Manager

Thank you for your positive review! We are very glad that you were satisfied with our service, check-in and check-out procedures, and the friendliness of our receptionists. We hope that this pleasant experience will make you return to stay with us again in the future. Best regards, Continent Hotel Center Point Makassar Management

Thank you for your review and for your trust in choosing our hotel. We are pleased to know that the service, facilities, and food quality met your expectations. We also apologize for the inconvenience caused by the water condition during your initial use of the shower. Your feedback is very valuable, and we will immediately follow up with our technical team to prevent a recurrence. We look forward to welcoming you back with an even better experience. Warm regards, Taqim | Front Office Leader

Thank you for your appreciation. We are honored to hear that our team's friendliness and the service in our parking lot provided a memorable experience. This positive feedback motivates us to continuously maintain and improve the quality of our service. We look forward to welcoming you back on your next visit. Best regards, Taqim | Front Office Leader

Thank you very much for your positive review. We are pleased to know that you felt comfortable and safe while staying with us. We hope to be able to provide you with the best service again in the future. Best regards, Taqim | Front Office Leader

Thank you for your positive review. We are pleased to hear that the staff's friendliness, the hotel's comfort, and its strategic location have left a positive impression. We look forward to welcoming you back in the future. Best regards, Taqim | Front Office Leader

Thank you for your review and feedback. We are pleased to know that you enjoyed your stay. Regarding the noisy air conditioning and the variety of food, we will address this and improve it immediately. We look forward to welcoming you back again soon. Best regards, Taqim | Front Office Leader

Dear Ms. Mihrani. Warm greetings from Continent Centrepoint Panakkukang Makassar. Thank you for taking the time to give us your review and best rating. We are delighted to hear that you were satisfied with your stay at our hotel. A satisfying stay is our commitment to you. We would be delighted to welcome you back with a much more memorable experience. Thank you & See you soon, Continent Centrepoint Panakukkang Makassar.

Thank you for your review and recommendation. We're pleased to hear that your overall experience was good. Your feedback regarding the menu variety will be taken into consideration for future improvements. We look forward to welcoming you back for an even better experience on your next visit. Best regards, Taqim | Front Office Leader

Thank you for your positive review. We're pleased to know that you enjoyed your stay with us and that our location in downtown Makassar suited your needs. We look forward to welcoming you back on your next visit. Best regards, Taqim | Front Office Leader

Thank you for choosing to stay with us and for leaving such a valuable review. We are pleased to know that you are comfortable with our affordable rates and the facilities provided. Your feedback regarding the parking area, breakfast options, towel renewal, and property maintenance will be taken into consideration for future service improvements. We are committed to continuously improving our quality to ensure every stay is a more satisfying experience. We look forward to welcoming you back on your next visit. Best regards, Taqim | Front Office Leader

Thank you for your review and recommendation. We are glad that our location near the mall was convenient for you. We look forward to welcoming you back on your next visit. Best regards, Taqim | Front Office Leader

Thank you for your review and feedback. We apologize for any inconvenience you experienced with the service at the front desk. We will immediately address this issue to prevent a recurrence. We will continue to strive to improve our service quality for the comfort of our guests. Sincerely, Taqim | Front Office Leader