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The Lerina Hotel Nusa Dua

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Overall Ratings & Reviews The Lerina Hotel Nusa Dua

Traveloka (2,579)

Other sources (65)

8.5

Very Good

From 2,579 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.5

Meal

7.9

Location

8.5

Service and Facilites

8.6

People often mention about The Lerina Hotel Nusa Dua

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Staff Friendliness (67)

Bedroom (56)

Accessibility (55)

Room Space (53)

Ambiance (50)

Hotel Area (50)

Bathroom (48)

Surroundings (41)

Taste (41)

Family Friendly (40)

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Traveler Reviews The Lerina Hotel Nusa Dua

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Customer reviews

Kadek D. A.

Leisure

10.0

/10

Reviewed 2 day(s) ago

Good atmosphere , good breakfast. Friendly staff! Nice room. Everything just so perfect, also affordable price . I asked the staff to keep my stuff in receptionist, such as expensive stuff. They kept them safely. The Lerina hotel is like a home for me and my family. We came here more than 10x . Their smile , their hospitality got us! We will definitely come back again again and again. See you next year!

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S***o

Business

9.4

/10

Reviewed 2 week(s) ago

I stayed in room 217, and the shower was small, making bathing uncomfortable.

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i***a

Business

9.7

/10

Reviewed 4 week(s) ago

For the room and access is good, very easy, only the towels are already worn out, the staff is also friendly, the BF menu is ok, and the holiday with the family is ok.

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1 people find it helpful

T***n

Leisure

10.0

/10

Reviewed 5 week(s) ago

The hotel provides its own water tap in the shower area which can be used for ablution.

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1 people find it helpful

J***h

Leisure

10.0

/10

Reviewed 8 week(s) ago

Really enjoyed, friendly staff and clean rooms

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M***d

Leisure

8.4

/10

Reviewed 8 week(s) ago

Overall, our stay here was quite pleasant. It's located right on the main road, not too far from Tanjung Benoa (the water sports area, our main tourist destination in Bali), and it's also close to the water toll gate, making it a quick trip to the airport. The staff was friendly and the room was clean. We stayed in the newer-looking building.

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1 people find it helpful

D***h

Staycation

9.1

/10

Reviewed 9 week(s) ago

Overall it was enjoyable, but the food was a bit lacking in variety.

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J***a

10.0

/10

Reviewed 10 week(s) ago

It's a very comfy hotel, with the strategic location, we have an event in BNDCC and it took us only around 10 minutes to be there. The hotel is so lovely and clean. The staff are also very friendly and helpful. When we check out and forgotten things in our room, the FO staff contacted us through WhatsApp and kept our stuff till we got back to take it.

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Accommodation's Reply

26 Sep 2025

Dear valued Guest, We are really happy to hear that you enjoyed stay with us. It is pleasure to read your compliments towards our associates and friendly service and other aspects of our hotel facilities and services. We truly appreciate your kind words and look forward to welcoming you back on your next trip. Regards Ecommerce The Lerina Hotel Nusa Dua

f***a

Leisure

8.0

/10

Reviewed 11 week(s) ago

The hotel is clean and comfortable, but the security guard is completely unresponsive. When parking the car, he didn't help with any instructions, even though he didn't serve anyone. There was no bellboy. I had difficulty carrying a lot of luggage without assistance. When checking out, the security guard/hotel employee was also unresponsive to help carry my luggage. I got a room with a view of the front wall, a corner room, haha, I wanted to ask to be moved, it's a shame that a 4-star hotel has such unresponsive service. There needs to be a briefing and education for the security guards and employees to be more responsive to their surroundings, especially regarding service.

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3 people find it helpful

Accommodation's Reply

29 Sep 2025

Dear Sir/Madam, Thank you for choosing to stay with us and taking the time to provide such a detailed review. We sincerely apologize for the less than impressive experience, especially regarding the service from our team in the parking area and during check-out. This is certainly not the standard of service we want to provide to every guest. Your feedback is a serious concern for us and we will immediately follow up by providing additional training so that our team is more responsive in assisting each guest. Once again, thank you for this valuable feedback, we hope we will have the opportunity to welcome you back with better service that meets your expectations. Sincerely, Ecommerce The Lerina Hotel Nusa Dua

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L***a

Leisure

8.8

/10

Reviewed 14 week(s) ago

a comfortable, clean place to stay, all the staff are friendly, but I got a room that looked old, the balcony door couldn't be opened, the AC was a bit noisy but cold, the room lights weren't bright enough and for some reason I got an upgraded room (but I'm grateful)...thank you.

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3 people find it helpful

Accommodation's Reply

29 Sep 2025

Dear Sir/Madam, Thank you for choosing to stay with us and taking the time to leave a review. We are pleased to hear that you felt comfortable staying at our hotel. At the same time, we also apologize for any inconvenience during your stay. Your feedback is very important to us as it will be used as an evaluation material regarding the room you previously occupied so that the relevant team can follow up and improve the comfort. Once again, thank you for your appreciation and support. We hope to welcome you back with an even better stay experience in the future. Sincerely, Ecommerce The Lerina Hotel Nusa Dua

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triadhalvinkuncahyo

7.2

/10

Reviewed 15 week(s) ago

From the beginning, there was a problem with the room key, which was said to be an error. It could be fixed in about half an hour. The table was about to come off, the TV was already a flat screen, but still had antenna channels. It wasn't a smart TV. The hot water worked well. The sink faucet was almost broken. The toilet worked well. The amenities were good. Maybe the cleanliness of the water heater was the only thing that needed attention. The wifi was fast. For everything, from 1 to 10, I give it 6.5. The restaurant made me happy. Thank you for the service.

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2 people find it helpful

Rachma

10.0

/10

Reviewed 15 week(s) ago

The staff are very helpful and it is close to campus and Denpasar City.

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Andi t. a.

Leisure

6.5

/10

Reviewed 17 week(s) ago

dirty room, beds combined, not original double bed, bathroom is not maintained, white towels are faded and have rough fibers

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1 people find it helpful

J***a

Leisure

10.0

/10

Reviewed 19 week(s) ago

Fun, exciting, and comfortable, very good.

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2 people find it helpful

Accommodation's Reply

24 Jul 2025

Dear Sir/Madam, Thank you for your review. We are delighted to know that you enjoyed your stay at our hotel. We look forward to welcoming you back for a more immersive experience on your next visit. Best regards. Ecommerce The Lerina Hotel Nusa Dua

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P***a

9.1

/10

Reviewed 19 week(s) ago

Hotel 0 on the main road, close to the toll gate. If you want to go to GWK, it's quite close. Overall, everything was fine, except for the bathroom in my previous room, the floor wasn't very clean. Moving to a room on the third floor resulted in a noisy indoor AC.

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2 people find it helpful

Accommodation's Reply

24 Jul 2025

Dear Sir/Madam, Thank you for taking the time to share your experience during your stay with us. We apologize for the inconvenience you experienced regarding the cleanliness of the bathtub and the noise of the AC in your room on the 3rd floor. We have forwarded your feedback to the housekeeping and technician teams for immediate follow-up to prevent similar incidents from happening again in the future. We hope we will have the opportunity to welcome you back with a more comfortable experience on your next visit. Best regards. Ecommerce The Lerina Hotel Nusa Dua

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P***a

8.8

/10

Reviewed 19 week(s) ago

The hotel is close to the toll gate and is easily accessible. The staff and room service are friendly. The bathroom facilities were a bit lacking yesterday: the bathtub wasn't very clean/the floor was a bit outdated. The food selection wasn't as varied as other 4-star hotels.

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Accommodation's Reply

24 Jul 2025

Dear Sir/Madam, Thank you for taking the time to leave us a review. We are pleased to know that you found the hotel's strategic location and the friendly service from our staff and room service helpful. We apologize for any inconvenience regarding the condition of the bathtub and the food variety that did not meet your expectations. We would like to assure you that all feedback from our guests is taken seriously. We look forward to welcoming you back again in the future, with even better service and a more enjoyable experience. Best regards. Ecommerce The Lerina Hotel Nusa Dua

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Putri U.

Staycation

10.0

/10

Reviewed 19 week(s) ago

The rooms and hotel area are always clean. The rooms are comfortable and very well maintained. The hotel staff are all friendly, from the receptionist, housekeeping to the staff in the lounge as well. The breakfast is varied and of course delicious. They sell dim sum for tens of thousands, you can order it in the lounge or room service. The dim sum is really delicious, my favorite is the fried shrimp bread. It was a pleasant stay at The Lerina. We also got a free room upgrade to deluxe, which has a balcony😍🥰🙏🏻

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Accommodation's Reply

24 Jul 2025

Dear Ms. Putri, Thank you very much for sharing your wonderful experience during your stay at The Lerina. We are very happy to hear that you were comfortable with the cleanliness of your room and hotel area, the friendliness of our staff, the variety and taste of our breakfast, and other aspects. Positive reviews like this are a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back in the future. Best regards. Ecommerce The Lerina Hotel Nusa Dua

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A***i

9.7

/10

Reviewed 20 week(s) ago

The rooms are spacious and clean, with complete in-room amenities.

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Accommodation's Reply

11 Jul 2025

Dear Sir/Madam, Thank you very much for your review and appreciation of our hotel rooms, cleanliness, and facilities. We are glad you enjoyed some aspects of your stay. We hope to have the opportunity to welcome you back for a more comfortable experience. Warm regards. Ecommerce The Lerina Hotel Nusa Dua

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G***e

Transit

10.0

/10

Reviewed 21 week(s) ago

Nice area and spacious room. Friendly staff.

2 people find it helpful

Accommodation's Reply

09 Jul 2025

Dear Guest It is a pleasure to hear that you had and enjoyable stay at our Hotel. We certainly look forward to welcoming you back again at the hotel on your future travel . Regards Ecommerce The Lerina Hotel Nusa Dua

K***n

8.5

/10

Reviewed 21 week(s) ago

the distance is far but worth it for the tranquility that is obtained. very impressive. only limited extra beds.

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Accommodation's Reply

09 Jul 2025

Dear Sir/Madam, Thank you for your positive and heartwarming review. We are glad to hear that overall you had a comfortable stay at our hotel. Regarding the limited extra bed, we apologize for any inconvenience you may have felt. We will consider your input to improve our services in the future. We look forward to your return visit. Best regards. Ecommerce The Lerina Hotel Nusa Dua

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