Staff was friendly and okay during the stay

Please pay more attention to the hot water from the AC

The staff and facilities are quite complete and clean. Hot water is always available, and parking is ample. The air conditioning is cool, making for a comfortable stay.

I stayed in room 202. Initially, I was surprised when the receptionist told me I'd been upgraded. But after entering the room, I found it looked like it needed some work. The lighting was dim, the furniture was broken, the personal safe didn't work, and I couldn't even try the TV. If the linens, pillows, and sheets could talk, they'd probably say, "Please upgrade us, we're very tired." The linens were very thin and torn, the AC was noisy and not cooling, and it smelled of cigarette smoke. Since I arrived late at night and was tired, I decided to stay the night. Besides, the rooms seemed to be full because of the Surabaya Marathon. The bathroom was clean. The staff, especially the security guard, were very friendly. The location is strategically located in the city center. Hopefully, it will be repaired soon and even better.

I recommend for those who are tired, just stay here.

Overall it is ok according to the price, strategic location to the city center close to everywhere.

Makes me want to stay at this hotel again

The hotel is very comfortable and clean.

The staff was friendly. The room was spacious, but unfortunately, the AC wasn't cold enough and leaked throughout the night, making it difficult to sleep soundly.

Neat, clean, nice, friendly, and many more.

The AC is not cold enough, please check it regularly.

the air conditioning is not cold the towels smell

Please help with the AC on the 3rd floor, it's not cold enough and it's leaking too, and the dispenser doesn't have hot or cold water because there's no plug.

It's really good, the place is comfortable for a quick stay in Surabaya, close to lots of places to eat.

Okay, the place is clean, comfortable, and strategic. Thank you.

It's very comfortable to stay here, the room is clean and spacious, but there are only a few TV channels and the pictures aren't clear... everything else is good. The water is flowing.... recommended

The AC is not cold enough and there are lots of small cockroaches. Other than that, everything is fine.

The hotel staff are friendly, but the cleanliness of the rooms, especially the bathrooms, is still lacking. For a very strategic location

Beyond expectations. Strategic location, easy to get around. Fast wifi. Standard room size, good bed. But the elevator is broken, no free drinking water in the room, there is a dispenser in the corridor on each floor, no restaurant. Sometimes there is an unpleasant smell from the sink/shower water. So it's more fitting to call it a hotel ⭐ instead of ⭐⭐⭐

Strategic location, comfortable and clean hotel, hot water dispenser, full security assistance