Grand City Hotel Batu

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Overall Ratings & Reviews Grand City Hotel Batu

Traveloka (1,001)
Other sources (7)
8.2
Very Good
From 1,001 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.0

Meal

8.0

Location

8.2

Service and Facilites

8.3

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Bathroom (5)
Bedroom (4)
Taste (4)
Distance to City Center (3)
Activity Option (3)
Soundproof (3)
Hotel Area (3)
Variety (3)
Surroundings (2)
Accessibility (2)
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Traveler Reviews Grand City Hotel Batu

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40
Customer reviews
E***y
icon-Staycation
Staycation
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6.7
/10
Reviewed 2 week(s) ago
Just once and you know you're staying at this hotel.
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Sony R.
icon-Leisure
Leisure
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9.1
/10
Reviewed 31 week(s) ago
Big room. Clean, food is also ok. But maybe need maintenance. Tap water smells rusty. Also hot water shower is not working. But the atmosphere is calm. Close access to restaurants. Near mini market too.
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1 people find it helpful
Roy P. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
The hotel and service are good. The room and bed are big and spacious. There is a swimming pool. Close to tourist attractions in the Batu area. Input for wifi signal to be strengthened.
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2 people find it helpful
N***o
icon-origin-TRAVELOKA
6.0
/10
Reviewed 33 week(s) ago
When we arrived, we were greeted well and friendly by the staff even though it was midnight. But when we entered we were greeted by cockroaches that scared the children and the bathroom had a problem with the flush toilet, it was almost clogged and we had to use a bucket to flush the dirt. The mattress or pillow had an unpleasant odor even though it had been sprayed with fragrance. The water heater worked even though we had to wait about 5 minutes and the water that came out was getting smaller and smaller. The electric door almost had an error but the staff was quick to fix it. For breakfast, it was not bad, it was quite good, just not warm. Hopefully in the future we can improve the quality and service.
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2 people find it helpful
F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 43 week(s) ago
The cleanliness of the bathroom and its damaged facilities should be repaired.
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1 people find it helpful
Accommodation's Reply
11 Feb 2025
Warm greetings from Hotel Grand City Batu. We would like to thank you for staying at Hotel Grand City Batu. And your input will be fixed soon. Thank you. Management.
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R***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 46 week(s) ago
The service is quite good. But unfortunately the breakfast menu is not like other hotels. The rest is okay.
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1 people find it helpful
D***a
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Staycation
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6.8
/10
Reviewed 58 week(s) ago
Wifi is not clear. Phone does not work. Hot water does not work.
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1 people find it helpful
Accommodation's Reply
17 Oct 2024
Warm greetings from Grand City Hotel Batu. We would like to thank you for your trust in staying at Grand City Hotel Batu. We greatly hope for the arrival of you and your family, to continue enjoying the wifi and telephone that can be used and the hot water facilities that can be enjoyed. Thank you for your input, thank you. MANAGEMENT.
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Umrotul Q.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 84 week(s) ago
The hotel staff is friendly, the room is clean 👍, but it doesn't smell good.
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2 people find it helpful
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Suwondo
icon-Staycation
Staycation
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10.0
/10
Reviewed 86 week(s) ago
Coincidentally, when I went there, it was the 1st day before Ramadhan, so it was empty of guests. It's nice to have a front room with direct swimming pool access. However, because it's quiet, it's a bit like a hotel that big but only a few guests 😊, but overall it's okay.
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3 people find it helpful
Jainum
icon-origin-TRAVELOKA
8.5
/10
Reviewed 91 week(s) ago
Masukan, untuk pemanas air mandi kurang bagus,
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Riad M. D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 92 week(s) ago
Bagus, kamar luas dan nyaman.
1 people find it helpful
anggun
icon-origin-TRAVELOKA
8.6
/10
Reviewed 93 week(s) ago
+1. Waktu check in cepat. 2. Kamar luas. 3. Ada lift. 4. Sejuk, dingin, dekat pertokoan. 5. Amenities lengkap. 6. Pilihan sarapan cukup variatif.-1. Diberi kunci kamar nomor 511, saat buka kamar ternyata sudah ada orang yang nempatin 🙃. 2. Selimut berdebu, kayak kamar lama gak ditempatin. Bikin bersin-bersin terus. 3. Tidak ada air hangat, sudah telp resepsionis katanya tunggu 5menit nanti akan menyala air panasnya. Tapi nyatanyaa enggak tuh. 4. Saluran air mampet jadi sempat menggenang air di kamar mandi. 5. Air/salurannya berbau. 6. Cukup bising, banyak motor lewat tengah malam dan bising sekali. 7. Liftnya gak bisa dipakai. 8. Kolam renangnya kurang bersih.
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3 people find it helpful
Vahmi I.
icon-origin-TRAVELOKA
5.5
/10
Reviewed 99 week(s) ago
1. Di traveloka menginfokan dapat kulkas namun kenyataan tidak ada, saya ambil yang junior suite. 2. Telp kamar rusak sehingga kalau butuh apa-apa harus turun ke CS. 3. Makanan (buah-buah) kurang bersih terdapat lalat kecil, makanan kurang enak. 4. Kolam renang anak kurang bersih.
2 people find it helpful
Accommodation's Reply
17 Jan 2024
Dear. Mr/Mrs Vahmi Irfa. Thank you for visiting and staying at Grand City Batu Hotel. The review you gave is very meaningful for us to improve our quality and service in the future. We are very sorry for the inconvenience during your stay at our hotel, we will improve it in the future. We are waiting for your next arrival, sir/madam.
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Putra Bagus Setiawan
icon-origin-TRAVELOKA
8.5
/10
Reviewed 99 week(s) ago
Biasa saja, menu sarapan juga tidak banyak variasi, kurang adanya taman, playground tidak ada, pelayan, satpam, semua ramah dan sangat membantu.
3 people find it helpful
Accommodation's Reply
05 Jan 2024
Warm greetings from Grand City Hotel Batu, Thank you Mr. Putra Bagus Setiawan for giving the best review for our hotel, sorry if there are any problems while staying at our hotel, we will continue to try to improve the facilities at our hotel. We are waiting for your return, Mr. Putra Bagus.
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Wahyuningtyas
icon-origin-TRAVELOKA
8.5
/10
Reviewed 99 week(s) ago
Not bad, okay? But it still needs to be improved. About the room not smelling good. But it's still comfortable for stayaction. Firstly, it was stuffy because there was no AC. But after a while it got really cold. Thanks.
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Accommodation's Reply
03 Jan 2024
Warm greetings from Grand City Hotel Batu, Thank you Mrs. Wahyuningtyas Siti Hajar for giving the best review for our hotel, sorry if there are any problems while staying at our hotel, we will continue to try to improve the facilities at our hotel. We are waiting for Mrs. Wahyu's return.
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Asy B. A.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 100 week(s) ago
Hotelnya lumayan, makanannya variasi cuma agak kurang sedep, kamarnya lumayan, disediakan sajadah + Al Quran (👍), AC tidak ada, kamar mandinya pengap jadi kalo pintunya ke buka baunya sampai tempat tidur jadi kurang nyaman. Playground tidak ada info nya ad renovasi. Sayang banget. Padahal ajak anak biar bisa main-main di dalam hotel saja. Cuma ada kolam renang. Overall lumayan lah. Buat liburan anak. Makasih aplikasi.
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Accommodation's Reply
05 Jan 2024
Warm Greetings from Grand City Hotel Batu, Thank you Mrs. Asiyah for staying and giving the best review for our hotel. Sorry for the inconvenience Mrs. Asiyah during your stay at our hotel, we will continue to improve and improve, we look forward to welcoming you back at Grand City Hotel Rock.
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Rajib
icon-origin-TRAVELOKA
8.9
/10
Reviewed 100 week(s) ago
Its fun, the junior suite room is a bit old but relaxing. The food is kind of weird.
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Accommodation's Reply
03 Jan 2024
Warm Greetings from Grand City Hotel Batu. Thank you Mr. M. Suwadi Rajib for staying and giving the best review at our hotel. We apologize if there are any problems experienced during your stay, we will continue to improve. We look forward to welcoming you back to the Graand City Batu Hotel.
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Evelin a. w.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 100 week(s) ago
Clean, comfortable, good service, thank you 🙏.
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Accommodation's Reply
03 Jan 2024
Warm Greetings from Grand City Hotel Batu, Thank you Mrs. Evelin Agustina Wijayanti. Have stayed and given the best review for our hotel. We look forward to welcoming you back to the Grand City Batu Hotel.
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Maria U.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 107 week(s) ago
Comfortable, delicious breakfast meal.
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Zairin Zain
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9.7
/10
Reviewed 120 week(s) ago
Very good service, restaurant and room service.
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1 people find it helpful
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