Overall Ratings & Reviews Chara Hotel

Traveloka (3,983)
Other sources (2)
8.1
Very Good
From 3,983 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

8.0

Meal

7.8

Location

8.4

Service and Facilites

8.0

People often mention about Chara Hotel
All
Distance to City Center (81)
Bedroom (70)
Ambiance (66)
Bathroom (61)
Staff Friendliness (60)
Room Space (60)
Accessibility (53)
Surroundings (45)
Hotel Area (42)
Soundproof (40)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Chara Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The hotel staff is friendly. However, the rooms are not soundproof, perhaps because the containers match the hotel's theme.
Translated by Google Icon
See original
Find this review helpful?
A***g
icon-Transit
Transit
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 week(s) ago
Earlier when I was about to check out, I was told to wait and HK said there were blood stains on the sheets, and I was told to pay a fine. When I checked again, there were a few coffee stains, and I rinsed them with water, but they said so. HK just grinned while playing on his phone. The bathroom water also smelled bad, sorry, I won't stay there again, I'm being stubborn, I need to fix the quality and service first.
Read More
Translated by Google Icon
See original
2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 week(s) ago
There's no specific request for a non-smoking room in the app. So, if you're unsure, you'll be given a smoking room and can't complain. Coordination and information between shifts is also very poor. I was promised a move, but there was no further confirmation of the required time, so after reconfirming, it turned out it was already past the scheduled move-in time. It's a shame the lack of clarity in the information I received from the hotel. I'm pregnant and had an uncomfortable experience here.
Read More
Translated by Google Icon
See original
1 people find it helpful
R***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 2 week(s) ago
The room is comfortable and aesthetic, but there are two drawbacks to the water: 1. The water isn't hot when using it. 2. The water is cloudy when using it. Is Netflix access restricted?
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Riza R.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
BTW, I brought my own bath bubbles and bath bombs, but the room was really nice and spacious. The downside was that when I entered the room, there were what looked like termites on the bed and sink. I don't know, but they should have checked before customers moved in. I still gave it a good rating because of the strategic location.
Read More
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The hotel is very strategic, only the parking area is not very spacious
Translated by Google Icon
See original
Find this review helpful?
M***d
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's not bad, but the room has no view, breakfast is just so-so😮‍💨
Translated by Google Icon
See original
2 people find it helpful
A***u
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
friendly hotel staff check it out it's not complicated if it's crowded you have to queue and it seems like every hotel is like that the elevator is really small for the 4 of us who are big enough to fit😭🤣 the rest is safe for a rest it's still okay
Translated by Google Icon
See original
2 people find it helpful
L***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 7 week(s) ago
It's complicated, you have to pay 1 million in cash. The place is nice, but it's complicated, there's a lot of this and that.
Translated by Google Icon
See original
2 people find it helpful
M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
The location is very good, but the vinyl flooring in the room has peeled off a lot.
Translated by Google Icon
See original
Find this review helpful?
S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The check in and check out process is very easy, the service is friendly, the rooms are clean and comfortable, all the facilities provided are functioning well.
Translated by Google Icon
See original
Find this review helpful?
E***i
icon-Transit
Transit
icon-origin-TRAVELOKA
5.9
/10
Reviewed 8 week(s) ago
In my opinion, the location is very strategic. The only thing I found the hotel was a bit stuffy, I don't know, because the windows are blocked by a wall, so you can't directly see the view outside, so it's like just being in your room. As for the service, when I entered, the male receptionist was normal, just like other hotels, according to standard operating procedures. The female receptionist was very unusual. I've stayed at hotels where they've been friendly and normal before. This one seemed to be giving my husband an inappropriate look, and the opposite was true for me. If someone was genuinely friendly or smiling, they wouldn't look at either the man or the woman. I felt uncomfortable smiling only at my husband, while at me, it was like a look of disgust or a really mean look. I've never experienced anything like this in a hotel before, but now I don't want to go back to this hotel. Secondly, the room. There's still a lot of dust, like on the bar counter or on the edge of the bed—what the heck, the dust is really thick. Hopefully, this can be a lesson for us to improve in the future, so we can attract more customers. And please give us a good rating.
Read More
Translated by Google Icon
See original
3 people find it helpful
N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.5
/10
Reviewed 9 week(s) ago
It's okay, it's in the city center, and the room is reasonably priced. However, it's a bit difficult to borrow a hairdryer and iron. I called several times, but they still didn't show up.
Translated by Google Icon
See original
5 people find it helpful
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
I've stayed here twice, it's nice and comfortable, the most important thing is that access to the city is very easy, the downside is that there's no refrigerator in the room, whereas the previous type I booked had a refrigerator.
Translated by Google Icon
See original
2 people find it helpful
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 10 week(s) ago
1. The bathroom has a bathtub, but it's not what I expected, it's actually terrible. 2. Late checkout is not possible just for prayer; you'll be charged if you check in after 12 noon. 3. Small parking lot. 4. The closet smells bad. 5. There's no mirror in the room, only one in the bathroom. 6. You can get a more comfortable hotel for the same price. Pros: Strategic location.
Read More
Translated by Google Icon
See original
8 people find it helpful
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
Even though the wooden bridge creaks a bit, it's okay😬 I took the room with the bathtub, it's really worth it. thanks!✨
Translated by Google Icon
See original
2 people find it helpful
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
6.7
/10
Reviewed 11 week(s) ago
The hotel is right in the city center, the rooms are clean, but the rooms are not soundproof, and the lights often go out 5 times a day, with the rooms being close together.
Translated by Google Icon
See original
2 people find it helpful
A***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
It's really good, I recommend it, but the power went out a few times 😅
Translated by Google Icon
See original
4 people find it helpful
A***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.6
/10
Reviewed 12 week(s) ago
As soon as I checked in and saw the Google reviews, I was immediately worried. The pillowcase was torn, and there were blood stains. Then, the bathroom leaked, leaving the floor constantly wet. I wondered if it was reasonable to get the amenities I was experiencing for that price.
Translated by Google Icon
See original
2 people find it helpful
Yogi S. M.
icon-origin-TRAVELOKA
7.9
/10
Reviewed 12 week(s) ago
Room cleanliness and room odor need to be paid attention to again
Translated by Google Icon
See original
4 people find it helpful
Number of reviews per page
20
40