I would like to express my disappointment regarding the handling of my personal items left in my hotel room after I checked out. I contacted the hotel, hoping for assistance and a thorough inspection, but the only response I received was that the items were "not found." As a guest, I am naturally disappointed because I truly believe the items were left in the hotel room. I expect the hotel to have a clear, professional, and reliable lost and found procedure to ensure guest comfort and trust. What further disappoints me is the lack of certainty and empathy in handling this report. I hope management will seriously review the matter with housekeeping and the relevant parties who handled the room after I checked out. I am not only looking for my items, but also expect the hotel to be responsible and professional in handling guest complaints. Thank you.

The hotel is good for the price and comfortable. Sharia-compliant.

A great hotel at a reasonable price. Friendly service, a regular stay. Comfortable and safe for families.

Ok, quite comfortable, there is mural.

The room smelled like cigarettes, and the ceiling was noisy with rats. The food was delicious, and during Ramadan, it included sahur and iftar. Barakallah.

Strategic location, the rooms should be upgraded to be more modern.

The hotel is quite good... Only the bathroom, especially the bathtub, is destroyed, making a worm hole... The water is difficult to get out.

It has become a favorite place when going to Palembang, near PIM, close to the LRT area.

The hotel staff was very friendly, and the service was excellent. The price was very reasonable. The rooms were clean and comfortable.

The food is not very varied and the taste is also not quite right.

Can check in at dawn.. Cool..

Overall is great. Great value hotel. One downside is the smelly bathroom. You have to cover the drainage.

The hotel staff is friendly, you can check in early, it is close to the city center, it is comfortable.

Very strategic and comfortable location

The hotel staff is friendly and helpful whenever we need assistance. The hotel is strategically located and budget-friendly, right in front of PIM. It's just a short walk to the mall. I always stay at Hotel Duta whenever I'm in Palembang. Hopefully, they'll continue to improve their service, making it even better, and always paying attention to the cleanliness and comfort of their rooms.

The service is good, the rooms are clean, the staff are friendly, close to the mall, places to eat.

The breakfast menu is lacking. For months now, it's been almost noodle and fried rice.

Very friendly staff, fast check-in/out time, suitable for families

The service from the hotel staff is very friendly and the security officers, especially the car/motorcycle parking, are very good and responsible.

The hotel staff is friendly, housekeeping is good, the room is clean, there are no disturbances during rest, the booking and check-in process is smooth.