HARRIS Hotel Pontianak

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Overall Ratings & Reviews HARRIS Hotel Pontianak

Traveloka (3,993)
Other sources (11)
8.4
Very Good
From 3,993 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.4

People often mention about HARRIS Hotel Pontianak
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Bedroom (63)
Distance to City Center (59)
Staff Friendliness (51)
Ambiance (50)
Bathroom (47)
Accessibility (45)
Room Space (44)
Surroundings (43)
Hotel Area (41)
Family Friendly (35)
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Traveler Reviews HARRIS Hotel Pontianak

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Customer reviews
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Indah P.
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Business
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10.0
/10
Reviewed 7 day(s) ago
Every time I go on duty to Pontianak, I don't forget to stay at Harris, thank you.
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Verified Traveler
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8.8
/10
Reviewed 1 week(s) ago
Back again at Harris Pontianak. Stayed here several times over the years starting from 2014. seems like there is a new owner or management as i do not see the Tauzia name anywhere now. I love the new gym. it's perfect. I would say Harris continues as a no frills hotel that is value for your money on the whole.
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N***s
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5.7
/10
Reviewed 3 week(s) ago
Very Disappointed! The hotel service was very slow, and the staff were not helpful at all. We requested a non-smoking room, but the room smelled like cigarettes. No menu book was available for room service , only a QR code that showed nothing when scanned. When we had items delivered from outside, the reception didn’t assist at all. They just said, “It’s usually downstairs,” without confirming with security. We had to check everything ourselves. Overall, a very disappointing experience. Definitely not coming back here again.
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Julianto L.
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9.4
/10
Reviewed 4 week(s) ago
Clean rooms, friendly, professional staff. Highly recommended for a 4-star hotel in Ponti.
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e***a
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Leisure
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8.5
/10
Reviewed 6 week(s) ago
Strategic location, clean and quiet rooms.
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Accommodation's Reply
30 Oct 2025
Thank you for your great review! We are glad you enjoyed the convenient location, cleanliness, and comfortable rooms during your stay at Harris Hotel Pontianak. We look forward to welcoming you back again for a wonderful stay! Best regards, Harrisly Vincent Gunawan General Manager
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A***a
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Staycation
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7.4
/10
Reviewed 8 week(s) ago
More than half an hour late for check in even though I had waited from half past 2 until almost 3 o'clock to enter the room, the breakfast food was still a bit lacking in taste but the other staff were friendly
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1 people find it helpful
Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Thank you for taking the time to share your experience at HARRIS Hotel Pontianak. We appreciate your feedback and we will strive to improve the quality of our service, comfort and taste of food in the future. We are very pleased to know that the friendliness of our team made a good impression on you throughout your stay. We look forward to welcoming you back again with even more wonderful experiences in the future. Best regards, Vincent Gunawan, General Manager
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J***n
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9.4
/10
Reviewed 8 week(s) ago
Happy with this hotel, consistently clean.
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Accommodation's Reply
07 Oct 2025
Cheers, Valued Guest, Thank you very much for your appreciation of the cleanliness of our hotel. We are very pleased to know that our consistency in maintaining cleanliness makes you feel comfortable. We look forward to welcoming you back on your next visit. Yours, Eko Susanto, General Manager
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Verified Traveler
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10.0
/10
Reviewed 8 week(s) ago
The room is clean, the room is also spacious, the bathroom is also clean, the staff are friendly, the best thing about staying at HARRIS is that they provide pillows and bolsters.
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Accommodation's Reply
07 Oct 2025
Dear Valued Guest, Thank you very much for your positive review. We are very pleased to know that you were satisfied with the cleanliness and spaciousness of your room, the cleanliness of the bathroom, and the friendliness of our staff. We are also pleased that you enjoyed the comfort of the pillows and bolsters we provided as part of your stay. We look forward to welcoming you back to HARRIS for another unforgettable stay. Harrisly Yours, Eko Susanto, General Manager
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Thomas B. B.
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Leisure
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8.8
/10
Reviewed 9 week(s) ago
We always stay at Harris every time we come to Pontianak.
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Accommodation's Reply
07 Oct 2025
Cheers Thomas B. B., Thank you for choosing Harris as your preferred hotel every time you visit Pontianak. We truly appreciate your loyalty and look forward to welcoming you back on your next stay. Harrisly Yours, Eko Susanto, General Manager
Verified Traveler
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Leisure
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9.7
/10
Reviewed 10 week(s) ago
Nice ambiance and near to street food
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Accommodation's Reply
29 Sep 2025
Cheers Valued Guest, Thank you for your kind words! We’re glad you enjoyed the ambience and our convenient location close to many local street food options. We look forward to welcoming you back on your next visit! Harrisly Yours, Eko Susanto General Manager
Lidiva L.
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8.5
/10
Reviewed 10 week(s) ago
This time I stayed, everything was good, the towels were new, the room was nice.
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Accommodation's Reply
29 Sep 2025
Cheers, Lidiva L. Thank you for your review and for trusting us to stay with you again. We're happy to hear that your experience this time was better, especially regarding the room facilities and comfort we provide. Your feedback is very valuable and helps us continue to improve the quality of our service. See you on your next visit! Yours, Eko Susanto, General Manager
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L***a
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Leisure
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10.0
/10
Reviewed 10 week(s) ago
Late check out is only until 1 pm…
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2 people find it helpful
Accommodation's Reply
29 Sep 2025
Cheers, Valued Guest, Thank you for your feedback. We understand our guests' desire to enjoy more time at check-out. Currently, our late check-out policy is until 1:00 PM, subject to room availability. However, we always strive to be flexible to accommodate guest conditions and requests. We hope to provide a more satisfying experience on your next visit. Yours, Eko Susanto, General Manager
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K***o
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8.4
/10
Reviewed 10 week(s) ago
When we checked in, there was only one towel. When we got there at 2 pm, we were told to wait 45 minutes. After we got to the room, we called twice, and no towel was given until the evening.
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Accommodation's Reply
29 Sep 2025
Cheers, Valued Guest, Thank you for sharing your experience. We greatly appreciate any feedback from guests as it helps us continuously improve the quality of our service. We hope that on your next visit we can provide even more satisfying service and make you feel more comfortable during your stay with us. Yours, Eko Susanto, General Manager
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Verified Traveler
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8.4
/10
Reviewed 10 week(s) ago
everything is good, only breakfast is not very good for a 4 star class.
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Accommodation's Reply
29 Sep 2025
Cheers, Valued Guest, Thank you for your review and feedback. We are pleased to know that you enjoyed our facilities and services overall. Regarding breakfast, we greatly appreciate your feedback and will use it as an evaluation to improve the quality of our menu in the future. We hope to welcome you back with a more satisfying experience in the future. Yours, Eko Susanto, General Manager
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HENDRI
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10.0
/10
Reviewed 12 week(s) ago
luxury hotel.. pocket-friendly prices.. friendly hotel staff.. satisfied with this hotel..
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1 people find it helpful
Accommodation's Reply
20 Sep 2025
Cheers, Hendri, Thank you for your positive review and appreciation. We are delighted to hear that you were satisfied with your stay at our hotel—from the hotel's ambiance, to the affordable prices, to the friendliness of our staff. Your satisfaction is the greatest motivation for our entire team to continue providing the best service. We look forward to your next visit. Yours, Eko Susanto, General Manager
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t***n
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Business
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7.3
/10
Reviewed 12 week(s) ago
In the middle of the night, the AC in the bathroom suddenly came on, and it was very annoying. When I was sleeping, the heat woke me up, the room was not soundproof, and I could hear the sound of a noisy motorbike.
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Accommodation's Reply
20 Sep 2025
Cheers Valued Guest, Thank you for taking the time to share your experience. We apologize for any inconvenience you experienced during your stay. Your feedback is highly appreciated and has been forwarded to the relevant team for immediate evaluation and improvement to enhance the quality of comfort for all our guests. We hope to have the opportunity to welcome you back with an even better experience in the future. Yours, Eko Susanto, General Manager
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Aprodita D.
icon-Leisure
Leisure
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9.7
/10
Reviewed 12 week(s) ago
The location is close to everywhere.. the room is also quite spacious and okay.
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Accommodation's Reply
20 Sep 2025
Cheers, Aprodita D. Thank you for your positive review. We're delighted to hear that you enjoyed our hotel's strategic location, the comfort and spaciousness of our rooms. Reviews like these mean a lot to us and encourage us to continuously improve our service. We look forward to welcoming you back on your next visit. Yours, Eko Susanto, General Manager
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N***y
icon-Business
Business
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9.4
/10
Reviewed 12 week(s) ago
Clean and comfortable rooms. One of the best choices for staying here.
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Accommodation's Reply
20 Sep 2025
Cheers Valued Guest, Thank you for this brief but meaningful review. We are very happy to know that you felt comfortable and satisfied with the cleanliness and comfort of our room. Being one of your top choices is an honor for us. We look forward to welcoming you back in the future. Yours, Eko Susanto, General Manager
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Michelle P. A. J.
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9.7
/10
Reviewed 13 week(s) ago
Nice location, price also good
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Accommodation's Reply
20 Sep 2025
Cheers Michelle P.A.J, Thank you for your kind feedback. We’re glad to know you enjoyed our location and found our pricing to be a good value. We truly appreciate your support and hope to welcome you back again soon. Harrisly Yours, Eko Susanto General Manager
Supardi B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
There's only one towel provided, even though there should be at least two. We have two rooms, each only has one towel.
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Accommodation's Reply
20 Sep 2025
Cheers, Supardi B. Thank you for sharing your experience during your stay. We apologize for any inconvenience. Your feedback is very important to us and has been brought to the attention of the relevant team to ensure a similar incident does not happen again. We look forward to welcoming you back with even better service on your next visit. Yours, Eko Susanto, General Manager
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