The Batu Hotel & Villas

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Overall Ratings & Reviews The Batu Hotel & Villas

Traveloka (4,033)
Other sources (4)
8.5
Very Good
From 4,033 reviews
Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.9

Service and Facilites

8.5

People often mention about The Batu Hotel & Villas
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Ambiance (150)
Bedroom (130)
Accessibility (123)
Staff Friendliness (123)
Hotel Area (121)
Bathroom (120)
Surroundings (115)
Family Friendly (112)
Distance to City Center (107)
Room Space (104)
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Traveler Reviews The Batu Hotel & Villas

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40
Customer reviews
R***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
The view of the location is really good
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 day(s) ago
The WiFi connection needs to be improved. It often disconnects and is slow. The remote is also available. The AC remote has run out of batteries, so I have to replace it with a TV remote.
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1 people find it helpful
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 1 week(s) ago
When checking in, we got a super problematic room, not recommended for a 4 star hotel, the room had no telephone so every time there was a problem we had to go down to the lobby, the first problem was the curtains were difficult to close, the second was the TV remote didn't work, the third was the toilet flush wasn't working properly, so we had to go back and forth down to the lobby to report the problem, we wanted to move rooms but they said they were full but the staff were quite good at responding to the problem, but if we go to Batu, I don't think we'll stay at this hotel again.
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4 people find it helpful
Aida N. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It's really nice to have a nice view, friendly staff, clean room, really love staying here 🤍
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Beautiful day and night views in Batu from the hotel, very close to Museum Angkut and close to other theme parks in the city.
2 people find it helpful
Aida N. N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice, clean, comfortable hotel, friendly staff, cool view facing the mountain... 🥰
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W***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
A highly recommended hotel for families. The staff is very friendly ⭐️⭐️⭐️⭐️
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M***a
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Very strategic location, balcony has a very nice view
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G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The room I occupy is above the kitchen, quite noisy
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B***i
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
The staff at the front desk was a bit unfriendly, and it took a long time to request amenities like drinking water in the room. However, the food at the restaurant was delicious.
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3 people find it helpful
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The staff is friendly, I arrived half an hour before the scheduled time because it was about to rain but it turned out I was allowed to go straight in, the room is spacious, there is a balcony, the front of the hotel is busy at night, easy to get to JT 1 & the Angkut Museum, the town square is also close.. there is a jacuzzi, a large swimming pool, we happened to be in the front building which is not very high, but very comfortable...
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1 people find it helpful
Lidya L.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A very pleasant hotel, especially if you're traveling with family. Relaxing facilities are available. From the rooftop cafe, you can see the beauty of Batu City. The cool air makes you forget about life's problems for a moment. You have to try it yourself.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
Good, but the staff service needs to be improved, including greeting customers. The security guard at the front desk is even friendlier. The cake variety could be increased. It's a shame the view is so good, it would be a shame if it wasn't improved.
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2 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Malang feels like Bali. The hotel's atmosphere was perfect and comfortable for us. The room was spacious and clean, with a beautiful view. The restaurant in the hotel was quite tasty and affordable, so we could stay there if we just wanted to relax. Perhaps the only thing that needs more attention is the cleanliness of the pool area. It had rained the day before, so the water might have been a bit less clean. Overall, it was very impressive. ☺️
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F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
There is no bottled water in the room, but a water dispenser is provided outside the room, there are sandals but you can't take them home🤭🙈 I thought there was no water, it was okay, seeing the sandals were nice, I wanted to take them home, but there was a sign that said not to take them home, so rather than taking it, it's not our right, so that's it.. On weekends, the price is expensive, but the atmosphere is interesting there, eating at the cafe is also quite expensive, but the view of the cafe is good, you can see Bukit Bintang at night and during the day, the breeze is very gentle, yes, there are pluses and minuses too.. Yesterday, none of the kids went swimming because the little brother had a fever, so the big brother didn't want to go alone
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2 people find it helpful
O***y
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
The room is quite clean, the staff is friendly, but it's a bit noisy because in front of Bukit Bintang there is live music until 2 am.. the first day it was noisy because it was downstairs but the second day I moved to a room on the upper floor so it wasn't noisy, well it's also because it's more expensive.. the minus.. the swimming pool is my goodness, it's really dirty.. mossy and lots of sand.. it looks like it's not cleaned regularly, as a result I didn't give my child permission to swim.. this is the first time I've stayed at a hotel but didn't swim.. for breakfast the price is 108,000, it looks mediocre and lacks variety, the taste is bland.. and it's already cold.. compared to other hotels with the same price or even cheaper.. it needs to be upgraded..
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+2
2 people find it helpful
Isniatul k.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 6 week(s) ago
I've stayed here several times, but I was very disappointed the last time I stayed, in the afternoon I wanted to swim but the jacuzzi was off, in the afternoon after breakfast I wanted to swim but the jacuzzi was off again. What time was it supposed to be turned on anyway? Then breakfast was served cold, the plates were dirty, I had already told the waiter that there were a lot of dirty plates but he told me to get another plate. Furthermore, the food variety was very limited, no sausages or porridge, for the price of almost a million but very disappointing.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Pwefect locationnnnnnnnnnnnnnnnnn
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M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The room is a bit narrow, but it is recommended for rooms in front of the pool, there is also a warm water swimming pool, you know
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1 people find it helpful
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Nice atmosphere, really nice view.
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1 people find it helpful
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