amri

Staycation

10.0

/10

Reviewed 6 day(s) ago

Everything is ok and solid. Thank you very much to the security guard who helped me fix the car. Sorry, I took the key, tomorrow I will package it at the Lemon Hotel office.

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FK

Franky K.

Staycation

10.0

/10

Reviewed 6 day(s) ago

Friendly staff, ready to help when you need something, nature to enjoy during your vacation to refresh, recommended for those who truly love nature

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M***d

Leisure

8.4

/10

Reviewed 3 week(s) ago

The hotel staff is very friendly, the accommodation is comfortable, the room is clean but needs to be improved, over all it is worth it and I like it

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b***3

Leisure

9.4

/10

Reviewed 10 week(s) ago

The rooms are spacious and clean, the views are beautiful mountains, there is a swimming pool and a children's playground.

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1 people find it helpful

V***y

Staycation

6.6

/10

Reviewed 11 week(s) ago

The location is close to culinary places, but to get out you have to use a vehicle, it's really dark at night. Too many stairs, you have to climb 4 stairs to get to the room. The cleanliness is lacking, but the staff and atmosphere here are comfortable. For the deluxe room, the wood is not soundproof so you don't sleep well.

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2 people find it helpful

RW

Resti W.

Leisure

8.5

/10

Reviewed 13 week(s) ago

The hotel location is close to various tourist areas, the wifi is not connected to the TV (the network does not reach), the bathroom smells, the hot water is not working properly, thank you

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2 people find it helpful

H***i

Staycation

8.5

/10

Reviewed 13 week(s) ago

Parking to the room down the stairs.

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Guest

Leisure

10.0

/10

Reviewed 21 week(s) ago

Strategic location, close to everywhere.

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1 people find it helpful

Accommodation's Reply

14 Jul 2025

Warm greetings from Lemon Hotel Lembang. Thank you for your valuable time and for taking the time to review our visit. Thank you again, and we look forward to your next visit to Lemon Hotel.

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m

mela

Leisure

6.2

/10

Reviewed 22 week(s) ago

access here is indeed congested, because it is around the direction of Lembang tourism. access to the room is far from the lobby I took a villa type, had to go down quite a bit, if parents might be very tired. the cleanliness of the room is lacking, the bed pillowcase smells. the window curtains are dirty. the room is dusty. . the hot water is still okay but sometimes it goes out. the swimming pool is dirty. the glasses in the room are also not clean. the towels too. maybe this hotel is lacking maintenance. the restaurant is closed. can't order food here. the wifi is really messed up.

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1 people find it helpful

Accommodation's Reply

14 Jul 2025

Warm greetings from Lemon Hotel Lembang. Thank you for your valuable time and for taking the time to review your visit to Lemon Hotel. We sincerely apologize for any inconvenience caused to Mrs. Mela during your stay at Lemon Hotel. We will continue to strive to provide the best quality service and facilities in the future. Thank you again, and we look forward to welcoming you back to Lemon Hotel.

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YA

Yuli A.

Leisure

8.5

/10

Reviewed 23 week(s) ago

friendly staff, recommended, but unfortunately the soap is out of stock

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1 people find it helpful

Accommodation's Reply

14 Jul 2025

. Warm greetings from Lemon Hotel Lembang. Thank you for your valuable time and for taking the time to review your visit to Lemon Hotel. We are very happy to hear that Mrs. Yuli was very comfortable while staying at Lemon Hotel. For that reason, in the future we will always strive to provide and maintain the quality of our best services and facilities, and we sincerely apologize for the inconvenience caused to Mrs. Yuli while staying at Lemon Hotel. Regarding this, in the future we will always strive to provide the best quality of service and facilities, Once again we say thank you and we will look forward to your next visit to Lemon Hotel again.

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N***h

Leisure

10.0

/10

Reviewed 24 week(s) ago

Lemon Hotel is very comfortable to stay with family.

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Accommodation's Reply

14 Jul 2025

Warm greetings from Lemon Hotel Lembang. Thank you for your valuable time and for taking the time to review your visit to Villa Lemon. We are delighted to hear that you enjoyed your stay at Lemon Hotel. We will continue to strive to provide and maintain the highest quality of service and facilities in the future. Thank you again, and we look forward to your next visit to Lemon Hotel.

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H***A

6.0

/10

Reviewed 29 week(s) ago

1. Hotel staff = friendly, especially the security guard is very helpful. The agility of the hotel staff is lacking, asking for a bathroom mat and towels was only sent for 2 hours 2. Location = very strategic, easy to find 3. Service/facilities = Wifi in Villa 10 does not reach the inside, only outside the villa. Hot water is not smooth (fighting with other residents). For villa rooms, access is not friendly for the disabled and elderly. Lots of stairs 4. Cleanliness = poor mattress cleanliness, sheets seem not to have been changed, there are hairs and pubic hairs, and spots. Even during high season, changing sheets etc. should be mandatory.

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4 people find it helpful

Accommodation's Reply

14 Jul 2025

Warm greetings from Lemon Hotel Lembang. Thank you for your valuable time and for taking the time to review your visit to Lemon Hotel. We are very happy to hear that you were very comfortable while staying at Lemon Hotel. Therefore, in the future, we will always strive to provide and maintain the best quality of service and facilities, and we sincerely apologize for any inconvenience you experienced while staying at Lemon Hotel. Regarding this matter, in the future, we will always strive to provide the best quality of service and facilities. Once again, we thank you and we will look forward to your next visit to Lemon Hotel again.

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S***a

7.6

/10

Reviewed 30 week(s) ago

The room cleanliness is very lacking, under the mattress is dirty and dusty, as if it has never been swept. The water heater sometimes turns on and sometimes turns off, it takes a long time to heat up.

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1 people find it helpful

Accommodation's Reply

14 Jul 2025

Warm greetings from Lemon Hotel Lembang. Thank you for your valuable time and for taking the time to review our visit. We sincerely apologize for any inconvenience you experienced during your stay. We will continue to strive to provide the best quality service and facilities in the future. Thank you again, and we look forward to your next visit to Lemon Hotel.

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L***s

10.0

/10

Reviewed 30 week(s) ago

Affordable price with nice view, smooth wifi, complete TV shows, can watch YouTube, etc., there is a carport in front of the room, spacious room, clean bathroom. Really great... suggestion for breakfast can be added with pasta/indomie variations, it's tastier... overall very good

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3 people find it helpful

Accommodation's Reply

14 Jul 2025

Warm greetings from Lemon Hotel Lembang. Thank you for your valuable time and for taking the time to review our visit. We are delighted to hear that you enjoyed your stay at Lemon Hotel. We will continue to strive to provide and maintain the highest quality of service and facilities in the future. Thank you again, and we look forward to your next visit to Lemon Hotel.

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N***a

Leisure

6.0

/10

Reviewed 30 week(s) ago

The hotel staff are all friendly and very kind. It's just that the wooden room is very dirty, the mattress is dirty with lots of black ants, the sockets are also full of ants. The drinking glasses are dirty, basically it's not clean.

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2 people find it helpful

Accommodation's Reply

14 Jul 2025

Warm greetings from Lemon Hotel Lembang. Thank you for your valuable time and for taking the time to review our visit. We sincerely apologize for any inconvenience you may have experienced during your stay. We will continue to strive to provide the best quality service and facilities in the future. Thank you again, and we look forward to welcoming you back to Lemon Hotel.

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PB

Putra B.

Staycation

8.5

/10

Reviewed 32 week(s) ago

good place and nice landscape, I like the place is neat, and when I arrived it wasn't too crowded

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5 people find it helpful

Accommodation's Reply

14 Jul 2025

Warm greetings from Lemon Hotel Lembang. Thank you for your valuable time and for taking the time to review our visit. We are delighted to hear that you enjoyed your stay at Lemon Hotel. We will continue to strive to provide and maintain the highest quality of service and facilities in the future. Thank you again, and we look forward to your next visit to Lemon Hotel.

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I***i

8.6

/10

Reviewed 34 week(s) ago

Everything is good, but there are no chairs in the room so it's hard to do make up or straighten your hair :(

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1 people find it helpful

Accommodation's Reply

14 Jul 2025

Warm greetings from Lemon Hotel Lembang. Thank you for your valuable time and for taking the time to review your visit to Lemon Hotel. We are very happy to hear that you were very comfortable while staying at Lemon Hotel. Therefore, in the future, we will always strive to provide and maintain the best quality of service and facilities, and we sincerely apologize for any inconvenience you experienced while staying at Lemon Hotel. Regarding this matter, in the future, we will always strive to provide the best quality of service and facilities. Once again, we thank you and we will look forward to your next visit to Lemon Hotel again.

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M***o

Business

10.0

/10

Reviewed 34 week(s) ago

Clean, cool and the waiters are friendly. Day and night, everyone is friendly and ok.

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2 people find it helpful

Accommodation's Reply

14 Jul 2025

Warm greetings from Lemon Hotel Lembang. Thank you for your valuable time and for taking the time to review our visit. We are delighted to hear that you enjoyed your stay at Lemon Hotel. We will continue to strive to provide and maintain the highest quality of service and facilities in the future. Thank you again, and we look forward to your next visit to Lemon Hotel.

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E***a

6.8

/10

Reviewed 35 week(s) ago

Got the choice of Wooden House, it turned out that the location of the room had to go down dozens of steps and got the lowest plus the most corner right in front of the room and also a bamboo tree, the room was okay but there were lots of ant nests, especially in the refrigerator when opened it was filled with ants all over it until it made me shiver seeing it. Wooden House is not suitable for children and the elderly because it takes extra energy to turn the stairs to the room. The water heater also takes too long, you have to wait 5-10 minutes to take a shower. for the atmosphere, the view of the hills is okay

Lemon Hotel Lembang

Overall Ratings & Reviews Lemon Hotel Lembang

8.0

8.0

7.9

8.3

8.2

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