Grand Central Hotel Pekanbaru

Explore Grand Central Hotel Pekanbaru
8.4
Very Good
From 5,960 reviews
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Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Grand Central Hotel Pekanbaru
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Staff Friendliness (44)
Bedroom (42)
Taste (41)
Distance to City Center (38)
Ambiance (35)
Room Space (34)
Hotel Area (34)
Variety (34)
Bathroom (33)
Accessibility (31)
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Traveler Reviews Grand Central Hotel Pekanbaru

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40
Customer reviews
R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel staff are friendly, and the food is delicious. It's one of the recommended hotels in PKU.
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Accommodation's Reply
12 Feb 2026
Dear Ms. Ratana, This is a message from Grand Central Hotel Pekanbaru. First, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is extremely valuable to us and very helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru and provide you with the best service. Thank you. Sincerely, The Management Team
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R***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Great... The kids really enjoyed the atmosphere at the hotel, especially the swimming pool.
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Accommodation's Reply
12 Feb 2026
Dear Mr./Ms. Roma, Sincerely, Grand Central Hotel Pekanbaru. First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is extremely valuable to us and very helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again and we hope to welcome you back to Grand Central Hotel Pekanbaru and provide you with the best service. Thank you. Sincerely, The Management
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D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Breakfast is delicious and has lots of variety.
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Accommodation's Reply
12 Feb 2026
Dear Mr. Dharma, This is a message from Grand Central Hotel Pekanbaru: “First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is extremely valuable to us and very helpful as a reference for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru and provide you with the best service.” Thank you. Sincerely, The Management Team
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Sheikh K. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Nice hotel in city center . Ok room for the price. Nothing much to eat around the hotel but plenty of durian stalls.
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Accommodation's Reply
12 Feb 2026
Dear Mr. Sheikh Kamarul Azmi Sik Said, Warm greetings from Grand Central Hotel Pekanbaru. First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to review our hotel. Your review of our hotel is very valuable to us and is also very useful for travelers as a reference for hotels in Pekanbaru. Once again, we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards. Management.
D***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 4 week(s) ago
close to the city center, but long check in and check out, the staff is also not very friendly
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Accommodation's Reply
12 Feb 2026
Dear Ms. Dahlia, This is a courtesy call from Grand Central Hotel Pekanbaru. First, we would like to thank you for choosing to stay at Grand Central Hotel Pekanbaru. We apologize for any inconvenience you experienced during your stay. Regarding your complaint about the check-in and check-out process, we will take steps to resolve the issue and inform you of the results to prevent it from happening again in the future. Thank you again for your feedback and concern. We hope to serve you better in the future. Thank you. Sincerely, Management
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T***T
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
good, comfortable, only the AC can't be adjusted, I'm cold.
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Accommodation's Reply
12 Jan 2026
Dear Mr./Ms. T*T, This is Pekanbaru Central Hotel. Thank you for choosing to stay at Pekanbaru Central Hotel. We apologize for any inconvenience you experienced during your stay. If you encounter similar problems, such as the air conditioning being too low, please contact the reception desk to request an adjustment to your room temperature during your next stay. We appreciate your valuable feedback and understanding. We will continue to strive to provide you with better service. Thank you for your continued support. Sincerely, The Hotel Management
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Bernard P. J. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's really good, great, great, great
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Accommodation's Reply
12 Jan 2026
Dear Mr. Bernard Philip J.S., This is a message from Grand Central Hotel Pekanbaru. First, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to provide your valuable feedback. Your review is invaluable and extremely helpful for travelers looking for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru again for our excellent service. Thank you. Sincerely, The Management.
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Suardi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Over all the best 👍👍 - kamat conecting ok - fasilita ok - makann ok - parking ok
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Accommodation's Reply
12 Jan 2026
Dear Mr. Suardi, Grand Central Hotel Pekanbaru would like to express our sincere respect. First, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is invaluable and extremely helpful for travelers as a reference for hotels in Pekanbaru. Thank you again and we hope to welcome you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Sincerely, The Management
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P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Addicted to staying here because the lontong is yummy
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Accommodation's Reply
12 Jan 2026
Dear Mr./Ms. Pi, We are pleased to inform you that Grand Central Hotel Pekanbaru would like to express our gratitude for visiting Grand Central Hotel Pekanbaru and for taking the time to write a review about our hotel. Your review is invaluable and extremely helpful for travelers as a reference for hotels in Pekanbaru. Thank you again, and we hope to welcome you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Sincerely, The Management Team
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J***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The hotel staff was friendly and didn't make things difficult during check-in. The only thing missing was why there wasn't a refrigerator in the room, even though it's a star-rated hotel.
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1 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Mr. J*a, Sincerely yours, Grand Central Hotel Pekanbaru First of all, we would like to thank you for staying at Grand Central Hotel Pekanbaru and for taking the time to write a review of our hotel. We apologize for any inconvenience caused during your stay and highly appreciate your feedback and suggestions. We will continue to improve our services. Thank you again for your feedback and suggestions. We hope to serve you even better in the future. Thank you. Best regards, Management
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P***A
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 13 week(s) ago
Disappointed that the water heater of a 4-star hotel is broken, to the point that the manager apologized. He only said sorry.. It's embarrassing, you know, that's paid accommodation, not free.
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3 people find it helpful
Accommodation's Reply
01 Dec 2025
Dear Mr/Ms P*A, Sincerely yours, Grand Central Hotel Pekanbaru First of all, we would like to thank you for choosing to stay at Grand Central Hotel Pekanbaru and for taking the time to write us a valuable review. We apologize for any inconvenience caused during your stay and highly appreciate your feedback and suggestions. We will continue to improve our services. Thank you again for your feedback and suggestions. We look forward to serving you even better in the future. Thank you. Best regards, Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Nice hotel for short business traveling
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Accommodation's Reply
01 Dec 2025
Dear G*t, Warmest regards, Grand Central Hotel Pekanbaru First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to write a review about our hotel. Your review is very valuable and helpful for travelers as a reference for hotels in Pekanbaru. Thank you again and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best services. Thank you. Management
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d***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
steady
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Accommodation's Reply
18 Nov 2025
Dear D*s, Warmest regards, Grand Central Hotel Pekanbaru First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to write a review about our hotel. Your review is very valuable and helpful for travelers as a reference for hotels in Pekanbaru. Thank you again and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best services. Thank you. Management
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
One of the recommended hotels for families.
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Accommodation's Reply
18 Nov 2025
Dear A*i, Sincerely yours, Grand Central Hotel Pekanbaru First of all, we would like to thank you for staying at Grand Central Hotel Pekanbaru and for taking your valuable time to write a review about our hotel. Your review is very valuable and helpful for travelers as a reference for hotels in Pekanbaru. Thank you again and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Management
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B***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Airport shuttle service 👍
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Accommodation's Reply
06 Nov 2025
Dear Mr. BG, Best regards, Grand Central Hotel Pekanbaru First of all, we would like to thank you for staying at Grand Central Hotel Pekanbaru and for taking your valuable time to write a review about our hotel. Your review is very valuable and helpful for travelers as a reference for hotels in Pekanbaru. Thank you again and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Management
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A***x
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The location is strategically located in the heart of the city, making it easy to get anywhere. The rooms are clean and spacious, and the hotel staff is friendly. Recommended.
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Accommodation's Reply
27 Oct 2025
Dear A*X, Sincerely yours, Grand Central Hotel Pekanbaru First of all, we would like to thank you for staying at Grand Central Hotel Pekanbaru and for taking your valuable time to write a review about our hotel. Your review is very valuable and helpful for travelers as it provides a reference for hotels in Pekanbaru. Thank you again and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Management
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n***m
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
Very good service, top notch
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Accommodation's Reply
27 Oct 2025
Dear Mr. N*M, Sincerely yours, Grand Central Hotel Pekanbaru First of all, we would like to thank you for choosing to stay at Grand Central Hotel Pekanbaru and for taking your valuable time to write a review about our hotel. Your review is very valuable and helpful for travelers to use as a reference in Pekanbaru. Thank you again and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Management
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E***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The hotel staff is friendly, the rooms are comfortable, the pool area is also clean, suitable for a family staycation.
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Accommodation's Reply
29 Sep 2025
Dear Mr./Ms. E*a, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to provide your review of our hotel. Your review of our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again, we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards. Management.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 22 week(s) ago
Overall good to stay at the Grand Central Hotel
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Accommodation's Reply
29 Sep 2025
Dear Mr./Mrs. G*t, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to provide your review of our hotel. Your review of our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again, we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards. Management.
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H***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
2nd time staying and still satisfied with the service
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3 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Mr./Mrs. H*o, Warm greetings from Grand Central Hotel Pekanbaru, First of all, we would like to thank you for visiting Grand Central Hotel Pekanbaru and for taking your valuable time to give your review about our hotel. Your review about our hotel is very valuable and very useful for travelers as a reference for hotels in Pekanbaru. Once again, we thank you and we look forward to welcoming you back to Grand Central Hotel Pekanbaru with the best service. Thank you. Best regards. Management.
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Number of reviews per page
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