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Hotel Mutiara Merdeka

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Overall Ratings & Reviews Hotel Mutiara Merdeka

Traveloka (1,346)

8.2

Very Good

From 1,346 reviews

Provided by travelers on

Cleanliness

8.3

Room Comfort

8.2

Meal

8.1

Location

8.4

Service and Facilites

8.2

People often mention about Hotel Mutiara Merdeka

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Staff Friendliness (20)

Ambiance (20)

Bedroom (19)

Hotel Area (18)

Distance to City Center (17)

Bathroom (17)

Accessibility (16)

Wifi (16)

Room Space (16)

Family Friendly (15)

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Traveler Reviews Hotel Mutiara Merdeka

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Customer reviews

K***n

Leisure

10.0

/10

Reviewed 1 week(s) ago

The staff is friendly, the rooms have a retro hotel feel, but are still clean and comfortable. I had a very memorable stay here.

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Verified Traveler

Leisure

10.0

/10

Reviewed 2 week(s) ago

Fast check-in process, friendly staff, lots of breakfast choices.. there is a small playground for children too..

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R***A

10.0

/10

Reviewed 3 week(s) ago

It's amazing, everything is clean from the entrance to the room, minus the AC, it takes a while to cool down

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Ari P. S.

Business

5.6

/10

Reviewed 3 week(s) ago

the service and response so slow, bathroom (bathub dirty, the water was yellowish not seems clean) , the building quite old and some facility was not properly work

1 people find it helpful

Jhon G.

10.0

/10

Reviewed 4 week(s) ago

Nice place, good service, thanks

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Yaya C.

Business

9.4

/10

Reviewed 6 week(s) ago

Nice & good👍 Keep improving the service

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E***e

6.7

/10

Reviewed 8 week(s) ago

The service was very slow, I got the room at 3 o'clock, after waiting for 2:30. When I entered the bathroom, the towel was gone and it was only 5:30 in the afternoon that the towel was delivered. The towel was already crumpled and the color was unclear, either brown or cream or something else.

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1 people find it helpful

Haiqal A. L.

9.4

/10

Reviewed 8 week(s) ago

Good for family. The room and bathroom are clean and top notch. The hotel is near the city center. Friendly staff and good environment.

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a***g

Business

8.5

/10

Reviewed 11 week(s) ago

Still a good place to rest

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1 people find it helpful

Ahmad T. L.

Leisure

10.0

/10

Reviewed 11 week(s) ago

The holiday with my wife and grandchildren was very enjoyable. Thank you Hotel Mutiara Merdeka.

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A***L

8.2

/10

Reviewed 11 week(s) ago

Yeah, it's quite good, it's nice to stay here.

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Hery S.

8.5

/10

Reviewed 12 week(s) ago

Comfortable for family vacation

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1 people find it helpful

G***n

10.0

/10

Reviewed 12 week(s) ago

Absolutely perfect in every way.

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G***n

10.0

/10

Reviewed 12 week(s) ago

Very comfortable and delicious

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Nanang S.

Transit

10.0

/10

Reviewed 14 week(s) ago

Suitable for families.. strategic location. Clean and very friendly staff.

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1 people find it helpful

Accommodation's Reply

27 Aug 2025

Dear Sir/Madam, We are honored to welcome you and your family as our guests. We are always striving to make gradual changes and innovations to ensure that our rooms, services, facilities, and food are always memorable for our guests. We are also very happy that you found our hotel comfortable and suitable for your stay. Thank you for visiting us and your family. We very much hope to see you and your family in the future. Warm regards, Nadhira Kartika, Front Office Manager.

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A***f

Staycation

8.5

/10

Reviewed 16 week(s) ago

The hotel is comfortable, but some of the hotel furniture needs a little renovation.

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Accommodation's Reply

27 Aug 2025

Dear Sir/Madam, We are honored to welcome you and your family as our guests. We are always striving to make gradual changes and innovations to ensure that our rooms, services, facilities, and food are always memorable for our guests. We are also very happy that you enjoyed your stay at our hotel. Thank you for visiting us. We look forward to seeing you and your family again in the future. Warm regards, Nadhira Kartika, Front Office Manager.

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A***n

Business

6.8

/10

Reviewed 17 week(s) ago

The sitting toilet has lots of old stains, the best hotel of its time, the carpet leading to the room is ugly, the room facilities are old and uncomfortable

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2 people find it helpful

Yulita

5.0

/10

Reviewed 25 week(s) ago

I stayed in room 515 on May 31st and June 1st, I was very disappointed because I booked it long in advance, hoping that my room would have a double bed, but when I checked in I was given a twin room. Then I was given an old room with a peeling table, and I was afraid to sit on the chair in front of the mirror because it was fragile. Please don't change the guest room bed next time, saying it's finished or whatever, even though there's still some but it's given to other guests, even though it's clear that my booking was for a double bed, I was given a twin bed. very disappointing!

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3 people find it helpful

MHD M. A. A.

10.0

/10

Reviewed 27 week(s) ago

very steady, the food and facilities are extraordinary

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Accommodation's Reply

22 May 2025

Dear Sir/Madam, We are honored to welcome you and your family as our guests. We always try our best to make changes and innovations to ensure that our rooms, services, facilities and food are always memorable for our guests. We are also very happy that you are comfortable staying at our hotel. Thank you for visiting us and your family. We really hope to be able to meet you and your family in the future. Warm regards, Nadhira Kartika. Front Office Manager.

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D***i

6.9

/10

Reviewed 28 week(s) ago

The smell of cigarette smoke and stuffy in every room. Even though I asked for a non-smoking room. 🙃 The room and bathroom were clean.

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Accommodation's Reply

15 May 2025

Dear Sir/Madam, First of all, we would like to thank you for taking your valuable time to give us a review. We sincerely apologize for the unpleasant experience when you stayed at our accommodation by not being able to fulfill your request for a Non-Smoking room. This is due to the limited number of Non-Smoking rooms. However, if you make a reservation well in advance, we will try our best to fulfill your special request. We also guarantee that we will do everything we can to improve these things for your pleasant stay experience in the future. Thank you for your visit, Warm regards, Nadhira Kartika. Front Office Manager.

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