The staff is friendly, only the room is a bit at the back

A comfortable atmosphere for a family vacation and a break from the hustle and bustle of the city. There are play facilities for children, and the opportunity to interact with the animals. The hotel staff is very friendly and helpful.

Thank you for the service from all the staff at Susan Spa.

Susan Spa & Resort is a peaceful retreat located a bit far from the city center — but that distance comes with beautiful views and a refreshing, cool atmosphere thanks to its high-ground location. The breakfast is one of the highlights, offering a wide variety of choices. However, it’s a bit inconvenient that guests can’t bring the food back to their rooms, and having an in-room dining option would make the experience even better. One downside is the presence of flies, not only in the dining area but also in the hotel rooms, which can be quite uncomfortable. The floor layout is also a bit confusing, and it takes a while to get from the lobby to the rooms. Overall, Susan Spa & Resort offers a relaxing setting and stunning views, but improvements in cleanliness and accessibility would make it a much more pleasant stay.

the room has been renovated so it looks nicer and better

Highly recommended, perfect for relieving fatigue and stress

The room was comfortable, the service was good, and the view was great. But there were cockroaches in the bathroom, and the water was low.

So happy to be able to stay here ❤️

I've stayed here twice and it never disappoints. Ambiance/Facilities: Beautiful hotel, very cool and impressive. Food: Of course, the food is 5-star, everything is delicious, although pricey. Staff assistance: Prompt, responsive, and excellent. Highlights: Coincidentally, there was a lively wedding reception while I was staying, and I could see them in the chapel from the sky garden, with their fireworks display. Price: During high season, I got a relatively cheap room. The location is beautiful.

Disadvantages of Susan Spa and Resort: 1. The soundproofing in the rooms is very poor, which can be quite disturbing for guests during events like gatherings. The loud noise from the sound system can be heard in the rooms. Please be mindful of other guests staying there who need peace and quiet. Weddings are more polite, and the sound isn't so audible in the rooms. 2. Non-smoking policy. If the room is non-smoking, smoking should be prohibited in all areas of the room (indoors and on the balcony). Smoking is allowed on the balcony. The smell of cigarette smoke from the next room wafts into the room, and there are small children in the room. The goal is to enjoy the view and get some fresh air, but instead, the smell of cigarette smoke is noticeable. There's a designated smoking area on the third floor, but why build one if it's not used?

Of the several hotels we've booked, Susan Spa Resort is one of the most comfortable. The hotel atmosphere, restaurant, and staff are all very satisfying. 🤗. Keep up the good work!

Easy check-in process. Comfortable hotel.

Nice experiences for my kids...

I stayed for one night... should be two nights 😉. Overall experience: staffs were very helpful and informative. I enjoyed the spa treatment, feeling fresh and relaxed afterwards. Recommended hotel👍

Very friendly service from all the staff. Excellent location with natural mountain views. Clean and comfortable rooms. Very complete amenities.

The service is quite good and the view is beautiful. Awesome

All the staff are friendly, there are lots of activities that kids love, the atmosphere is cool... makes you feel at home.

The atmosphere is serene, suitable for a staycation... The distance to the town square is also close... There is a cafe next to the hotel, the food is delicious, the atmosphere is also comfortable, the price is a bit pricey but because the food is delicious and the view is nice, it's ok.

Stayed for 3 days 2 nights, took the villa. Check in around 23.00, was directed straight to the room, no need to go to the lobby reception again. All staff & security are friendly. In front of the room is a large garden. Can feed animals too. There are horses but my kids couldn't ride because they didn't get tickets when checking in. The horse keeper said they should have gotten tickets for horse riding, but maybe because check-in was at night so they weren't given them. For feeding animals that don't have tickets, you can buy them on the spot. Only 10 thousand per basket. The room is spacious, you also get complementary drinks. Towels, soap, shampoo are all available. There are 4 bathrooms so there won't be any fighting over them. There are 4 bedrooms on the ground floor, 4 on the upper floor. All are clean, comfortable to sleep in, not itchy. The breakfast menu is varied. The taste is quite good. There is free ice cream too. The road access is not too difficult, just uphill. One day if I go to Semarang, I will stay here again.

A pleasant holiday atmosphere