I've been a regular here since my child was under 1 year old until now he's 10 years old, the service is still good and good, it's just that yesterday the check-in was not so pleasant 😌 I've noted a special request on traveloka but it said that there was no note in the hotel booking because traveloka transferred it to another agent, well, as far as we know, I've noted it, and finally got a city view, but the room was not very clean, especially the balcony had a lot of cigarette butts and empty bottles, if they clean the room, don't they clean the balcony too? can you pay attention in the future, sis, and in room 620 the AC is dripping sis, so the extra bed on the edge of the bed is wet from the AC drips, for the rest, everything is still okay 👍🙏